Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,669
chart
#934
All reviews
Rating Breakdown
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Oct. 26, 2022
Great app, completely transformed my collection pages as well as the search function on my store. Support helped me all along the way.
Thank you very much for your kind words! We are thrilled to see how helpful our app turned out to be for your store. It's also always great to know that our support team's involvement really makes a big difference. Feel free to contact us anytime! Best wishes, Searchanise team
Oct. 25, 2022
They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.
Hello, Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new setting for changing the product tile borders color. We know what was the cause and will not let it happen again. Also, as far as we can see, one of our support agents has already helped you to fix the issue and the borders are not displayed in your store anymore. As for the ticket itself, it was closed automatically in 4 days after one of our agents responded, as we didn't receive any further replies from you in that ticket. We apologize for these inconveniences. Please also note that you can re-open any of your tickets by replying to them at any time. If there is anything else we can do, please message us at [email protected], we are always here to help you. Best regards, Searchanise team
Oct. 25, 2022
support is really great at responding quickly and helping with any modifications. They have been able to help us so far with anything we have wanted to change.
Hi, Happy to hear that our support was helpful! Thank you for sharing your experience here. If we can assist with anything else, please feel free to message us again at any time. Will be glad to help! Best regards, Searchanise team
Oct. 19, 2022
I've been using the product for years. Recently they "upgraded" their plans and unless you change to a new plan they'll delete your account. I hate when companies force you into upgrades that you don't need. I mean it's only $77 a year increase but it's a dirty practice that all the app developers seem to be doing now. I'll stay with it for now but might look for other options.
Thank you for sharing your experience with our app. We are sorry to see it was such an unpleasant one! At the same time, your point is certainly understandable. We wish we could arrange the changing of pricing model in a different way. However, we faced a situation when we had to choose a path that let us fully improve our product. We do hope you consider staying with us as losing our long-term clients is especially sad to experience. Therefore, we contacted you via email with a special offer. It would be great to know if this offer sounds engaging. Best wishes, Searchanise team
Oct. 17, 2022
i had a problem with the search, and the developers fix it really quick and they where really friendly, thank you and wish you all the best :-)
Thank you very much for taking your time and sharing your experience here! Unfortunately, it is hard to guarantee that our search will work perfectly right after installation in 100% of cases due to the variety of other apps and scripts that might be used in stores, but we are ready to fix any issues at any time. If there is anything else we can do, please feel free to message us at [email protected] at any time. Best regards, Searchanise team
Oct. 4, 2022
This app has massively improved our search results compared to the standard Shopify search bar. Support has also been great, helping us modify it to suit our store
Happy to hear that you see the improvement over the default search and that our support was helpful! If there is anything else we can assist you with, please feel free to contact our support at any time at [email protected]. Thank you very much for sharing your feedback! Best regards, Searchanise team
Oct. 4, 2022
Love this app. Support is amazing and always spot on. Has transformed the way our customer can search and find information.
Making it easier for store visitors to find what they need is our goal and we are glad to hear that our support helps to achieve it too. Our whole team appreciates that you've found time to share your thoughts with our app here a lot, thank you very much! Best regards, Searchanise team
Oct. 3, 2022
Search and filters work much better than they do for my biggest competitors. Support (Iyla and Vladimir) are very responsive and helpful in getting the app to be correctly set up to meet my needs
Thank you very much for your feedback! We are happy to know that you enjoyed your experience with Smart Search & Filter and our support. Will do our best to keep it up!
Sept. 30, 2022
We were blown away by the responsiveness from Searchanise's success team. They helped us customize our application and made sure it was exactly what we wanted. This is a great team!
Wow, your feedback is such a great motivation for us! Thank you very much. It's honestly one of the greatest things in our work, to see you enjoy the results and to see them meet your needs. Feel free to contact us anytime. Best wishes, Searchanise team
Sept. 30, 2022
We asked for help in changing the title of the search page and the title tag in the source code. The support team cleared everything up. They were a great team!
Thank you for this kind review! Our team's goal is to always help you with your desired search widgets' setup. We are happy to see you like the results. Best wishes, Searchanise team
Sept. 27, 2022
I use this app more than 3 years for 2 shops, all is working good, a lot of options and good analytics for search. Support is fast. Prices/value the best on market.
Thank you for being such a loyal customer and especially thank you for sharing your experience with our app here for other people to see. It's honestly all we hope for, to see our clients staying with Smart Search & Filter because they truly find our product a great choice. We appreciate it! Best wishes, Searchanise team
Sept. 26, 2022
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello, Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality! Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually. I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did. We have sent you a message about the pricing for your store at [email protected] a few days ago. If you don't see it in the inbox, please check the spam folder or message us at [email protected]. We will be more than happy to find a solution for you and answer any questions if they arise. Have a nice day!
Sept. 26, 2022
Not going to lie. The search is good and works. The collection filters, however, are confusing and hard to set up. It is a frustrating process. I did not find anywhere in the app where I could change the font type/size for my filters or search pages. I went through their docs. Something as simple as that that should take a minute becomes a time-consuming task. The boostcommerce app is superior for filtering and is much more user-friendly. I do not recommend this app for product filters. The search results page also looks a bit like windows 95 and needs to be customized via CSS to make it look decent (more time). Another negative is that you don't have a chat. The support team is responsive (it might take a couple of days), but boy, you will have questions. Email might not be the best channel. I'd recommend the devs take filters more seriously and add user-friendly configuration options so everything can be set up easily. No need to spend as many hours trying to understand how everything works or require CSS work for small changes. Update: increasing from 2 to 4 stars. Support worked with me to set things up. I'm still unsure if I will use this app for collection filtering, but they were keen to help and did their best.
Thank you for your elaborate feedback! We are sorry to see you found the configuration process for filters time-consuming. We understand how annoying it can be when it comes to such fundamental functionality. Your opinion will certainly be considered so we can improve this part of a user experience. Good to see our support team was there to help you though. Please feel free to contact us anytime whether it's about CSS or any other setting. We are always glad to assist you! Best wishes, Searchanise team
Sept. 19, 2022
Words can't express how above and beyond the staff/techs go to help you out with practical customizations. I highly recommend this app mostly because of the support you get along with it. Plus, the app itself is a perfect 10, we couldn't do the things we wanted to do on our site without it. www.toplineeyewear.com
Words can't express how much we appreciate your review! Thank you very much for taking the time to share it and describe all the different aspects of your experience with our app. Please don't hesitate to reach out to us whenever you need help. Best wishes, Searchanise team
Sept. 13, 2022
安装即用，价格相对合适，回复很快，技术支持也很及时。 Easy to use. Good service with quick response. Thanks for the powerful support.
Thank you very much for your review and for choosing our app! We are more than happy to provide the best search, filters, and support we can for our clients. Knowing that it is noticeable always brightens our day, thank you again for sharing your feedback. Best regards, Searchanise team
Sept. 13, 2022
Filters and search app working very well. Fast and prompt support from the team. We had complex requirements for the filters and it got completed using this app. Thanks
Happy to hear that you are enjoying your experience with Smart Search & Filter and our support! Our whole team really appreciates your feedback. We will do our best to keep the sailing smooth and continue improving the app's functionality even further. Best regards, Searchanise team
Sept. 9, 2022
Nice app and great support team, the developers will help you solve any issues you have in a timely fashion.
Thank you very much for your feedback! We are always doing our best to assist with any requests as soon as possible and appreciate your appreciation :) If there is anything else we can assist you with, please feel free to message us at [email protected] at any time. We will be glad to help! Best regards, Searchanise team
Sept. 7, 2022
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello. First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review. We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means. We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone. Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal. Please review our email regarding this situation that we've sent you. Best regards, Searchanise team
Sept. 5, 2022
Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello. It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default. There are several ways to exclude products from indexation, though: 1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/; 2) Set products to Draft; 3) Make products unavailable in Online store. Please message us at [email protected] about this issue. We will be glad to resolve it!
Sept. 3, 2022
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello, Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you. Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again. Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you. Best regards, Searchanise team.