Searchanise Search & Filter

Thank you for choosing Searchanise and for your review! Our whole team appreciates it a lot. Best regards, Searchanise team

Happy to hear that you enjoy both the app's functionality and our customer service, we will do our best to keep improving them even further! Thank you very much for sharing your experience. Best regards, Searchanise team

Thank you for your positive and kind review! All our team members (especially Paul and Kseniia) are delighted to see you're content with your experience with our app. Feel free to contact us anytime. Best regards, Searchanise team

Thank you for taking the time to share your experience with our app and our support team! We are especially delighted to see that our suggestions feature is useful. We hope other features help you too and improve the customer experience in your store. Best wishes, Searchanise team

Thank you from the bottom of our hearts for such a top-notch review! We are thrilled to know that not only our support team delights you but the product itself too. Giving you profit with our app is what we aim for. We appreciate you telling us about it! Best wishes, Searchanise team

Hello, Thank you for your willingness to leave feedback on our app! Issues happen sometimes and even though we work on decreasing the possibility of them appearing in our clients' stores, we are still happy to see you're content with the way we solve them. All that is left to do for us is to keep it up. Best regards, Searchanise team

Thank you for your kind words! Knowing that you're satisfied in terms of both our product and our support team is priceless. Best wishes, Searchanise team

Thank you very much for your review! We are happy to hear that our app and support has left you satisfied. Best regards, Searchanise team

And we thank you for taking your time and leaving this review! Our whole team, and especially Julia, appreciates it a lot :) Have a nice day too! Best regards, Searchanise team

Hello, thank you for your feedback! Sorry to hear that you had faced an issue while using our app. Unfortunately, there is no way to guarantee that everything will always work perfectly, but we understand it and are always ready to assist. We are more than happy to hear that we managed to leave you satisfied after all. Have a nice day and thank you for choosing Searchanise! Best regards, Searchanise team

Hello, Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes. As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything. It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future. Best regards, Searchanise team

Hello! Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience. However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again. Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned. If you need our help, feel free to contact us either via email at [email protected] or in chat. Best wishes, Searchanise team

Thank you for this kind review! It's a pleasure to see that you find our app so useful and flexible. We consider it to be our goal, to make sure our clients have a lot of ways to adjust the settings according to their needs. We're also thrilled to hear that both our support agents and developers did a great job helping you! What is left for us to do now is keep it up. Best wishes, Searchanise team

Thank you from the bottom of our hearts for this feedback! We truly appreciate your loyalty. Now, all we aim to do is only improve our product to make sure you're always confident in your choice. Best wishes, Searchanise team

Hello, Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new setting for changing the product tile borders color. We know what was the cause and will not let it happen again. Also, as far as we can see, one of our support agents has already helped you to fix the issue and the borders are not displayed in your store anymore. As for the ticket itself, it was closed automatically in 4 days after one of our agents responded, as we didn't receive any further replies from you in that ticket. We apologize for these inconveniences. Please also note that you can re-open any of your tickets by replying to them at any time. If there is anything else we can do, please message us at [email protected], we are always here to help you. Best regards, Searchanise team

Hi, Happy to hear that our support was helpful! Thank you for sharing your experience here. If we can assist with anything else, please feel free to message us again at any time. Will be glad to help! Best regards, Searchanise team

Thank you for sharing your experience with our app. We are sorry to see it was such an unpleasant one! At the same time, your point is certainly understandable. We wish we could arrange the changing of pricing model in a different way. However, we faced a situation when we had to choose a path that let us fully improve our product. We do hope you consider staying with us as losing our long-term clients is especially sad to experience. Therefore, we contacted you via email with a special offer. It would be great to know if this offer sounds engaging. Best wishes, Searchanise team

Happy to hear that you see the improvement over the default search and that our support was helpful! If there is anything else we can assist you with, please feel free to contact our support at any time at [email protected]. Thank you very much for sharing your feedback! Best regards, Searchanise team

Making it easier for store visitors to find what they need is our goal and we are glad to hear that our support helps to achieve it too. Our whole team appreciates that you've found time to share your thoughts with our app here a lot, thank you very much! Best regards, Searchanise team

Thank you very much for your feedback! We are happy to know that you enjoyed your experience with Smart Search & Filter and our support. Will do our best to keep it up!