Searchanise Search & Filter
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The support team was exceptional. Although there was a minor misunderstanding initially, they swiftly resolved the issue and went above and beyond to enhance our store in a truly remarkable way. Their assistance was invaluable, and I highly recommend!!!!
Thank you for your kind words! We're glad we could enhance your store to your satisfaction. Your recommendation means a lot to us! If you ever need further assistance, don’t hesitate to reach out. Best wishes, Searchanise team
Mit abstand das beste Service das ich elrben konnt, ich liebe diese Team, jedem zu empfehlen. Ich bin vollkommen zufrieden. mann muss bissche was selber daran erledigen aber snoansten top app.
Thank you so much for your amazing feedback! We're thrilled to hear that you're completely satisfied with our app and support team. If you ever need any assistance, feel free to reach out, we're always happy to help! Best wishes, Searchanise team
Super responsive and helpful team!
Thank you for your kind words! We're glad to hear that you found our team responsive and helpful. If you ever need assistance, we're always here to help! Best wishes, Searchanise team
The support of Searchanise is always available in online chat and help us resolve issues quickly. Thank you Madina so much for her dedicated support and swift response. Highly recommended Searchanise Shopify app.
Thank you for your kind words! We're delighted to hear that our support team, especially Madina, could assist you quickly and efficiently. We truly appreciate your recommendation and are always here to help! Best wishes, Searchanise team
Great support
Thank you for your feedback! We're glad to hear that you had a great experience with our support team. If you need any further assistance, feel free to reach out anytime! Best wishes, Searchanise team
This app has set up filtering features that no other app can accomplish. We’re done our trial and signing up. Customer service worked with us to modify the look exactly to our needs!
Thank you for sharing your experience! We're delighted to hear that Searchanise met your filtering needs and that our customer service team was able to tailor the design to your preferences. Best wishes, Searchanise team
Customer support is pretty good, from having a full demo to raising support tickets they are really kind and helpful, congrats team Searchanise.
Thank you for your feedback! We're glad to hear that our support team left a positive impression. Your kind words mean a lot to us, and we’ll be sure to share them with the team. Best wishes, Searchanise team
We would rate this app 10/10. They had the most helpful customer service we've ever witnessed. There was a lot of back and forth but the team made sure the app looked the way we wanted it, despite it taking up quite a bit of their time. The app is working just the way we wanted it to and we'd highly recommend this to anyone looking for a great filter and search app. We tested a few and this is by far the best.
Thank you so much for your kind words and perfect rating! We're delighted to hear that our customer service team left such a positive impression and was able to bring your vision for the app to life. It’s wonderful to know that Searchanise meets your expectations and that you’d recommend it to others. If you ever have any further questions or need assistance, we’re always here to help. Best wishes, Searchanise team
Recently made the switch to Searchanize from another filter app. Prices felt more fair with Searchanize and their support team has been extremely helpful in the set up process. They're super responsive to emails and quick with modifications & fixes. The app is also easier to use without compromising features.
Thank you for sharing your experience with us! We're thrilled to hear that the switch to Searchanise has been a positive one and that our support team could assist you effectively. It's great to know that you find the app both user-friendly and feature-packed. If you ever need further help or have suggestions, don’t hesitate to reach out! Best wishes, Searchanise team
We would recommend this app. Better end-user GUI and flexibility than similar apps.
Thank you for your recommendation! We're delighted to hear that you appreciate the user-friendly interface and flexibility of our app. If you ever need any assistance or have suggestions for improvement, feel free to reach out! Best wishes, Searchanise team
I switched to Searchandise from a more expensive app that I used to use when I was on Bigcommerce and I could not be happier. Searchandise does everything the expensive app did, but at a much lower price. I have yet to explore all the app has to offer and I'm looking forward to seeing what else I can do with it. Support is also excellent; I recently sent in a ticket and had an answer within minutes. Most importantly it has had a clear effect on my conversion rate, better search - more conversions.
Thank you for sharing your experience! We're delighted to hear that switching to Searchanise has not only been cost-effective but also met all your expectations. It's fantastic that you've already noticed a positive impact on your conversion rate with better search functionality. We're excited for you to explore even more of what the app offers. If you ever need assistance, our support team is always here to help! Best wishes, Searchanise team
Seachanise is an excellent Shopify app for enhancing product search. It’s user-friendly and improves customer satisfaction. The support team is outstanding, helping with customizations quickly and efficiently. Highly recommend
Thank you for your kind words! We're glad to hear that Searchanise has improved your product search experience and customer satisfaction. It's great to know our support team could assist you efficiently with customizations. Your recommendation is greatly appreciated! Best wishes, Searchanise team
Great app, very responsive and helpful support, highly recommended!
Thank you for your wonderful feedback! We're glad to hear you're enjoying the app and that our support team has been helpful. Your recommendation means a lot to us, and we're here to assist you whenever needed. Best regards, Searchanise team
Amazing app, customer support is second to none, they always get back to emails so quickly and are very helpful. Shoutout Aziz
Thank you for the kind words! We're thrilled to hear that you had a positive experience with our support team. If you ever need any further assistance, don't hesitate to reach out. Best regards, Searchanise team
Originally had problems with the look/feel of the filters but I think that had to do more with the template than Searchanise. Their customer service is top notch. I needed help with some customizations and they quickly jumped in to help. That support alone makes me happy to recommend them to anyone interested in a solid filtering app for their Shopify store.
Thank you for sharing your experience! We're glad to hear that our support team could assist you with the customizations and that you're happy with the outcome. Your recommendation means a lot to us, and we’re here whenever you need further assistance. Best regards, Searchanise team
We have been using Searchanise for almost 7 years on our Shopify store in Myanmar. The instant search feature works exceptionally well for our large catalog of over 130,000 products. Customers can find what they need quickly, which has helped improve our conversion rate. The filter and collection search features are very useful for our auto parts and multi-category store. The support team has always been responsive and willing to help with customization. Highly recommended for any large Shopify store.
Thank you for your wonderful review! It's great to know that our app is seamlessly meeting your needs and helping your customers find what they're looking for. Your kind words about our support team mean a lot to us. We're here whenever you need assistance! Best regards, Searchanise team
Love this app and how much you can really customize your search! And even more so, love how helpful the support team is!!! They made so many custom changes for us, like helping with the layout, coding, and technical work :) This app has already helped a ton, after installing it we've alreday noticed huge decreases in our bounce rates.
Thank you for such a flattering review! It means the world to us to know that both our customer service and the app itself satisfy you. We appreciate you telling us about it! Please make sure to contact us with any new questions. We are always glad to assist! Best wishes, Searchanise team
Thank you for this high rating! We're happy to see you're enjoying Searchanise. Feel free to contact us anytime you need help. We will be there for you! Best wishes, Searchanise team
Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!
Hello, We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Dior, your customers will be redirected to the Search results page with all the products found for the ‘Dior’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it. Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster. As we see, you remained our customer. Thank you for your trust! We will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team
Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.
Hello, We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Jeans, your customers will be redirected to the Search results page with all the products found for the ‘Jeans’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it. Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster. As we see, you stayed with us and we truly appreciate it! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team
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