Searchanise Search & Filter

Hello, We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Jeans, your customers will be redirected to the Search results page with all the products found for the ‘Jeans’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it. Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster. As we see, you stayed with us and we truly appreciate it! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team

Hello, We are very sorry to see that our recent issue affected your store, especially on Black Friday! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Sillas, your customers will be redirected to the Search results page with all the products found for the ‘Sillas’ search term. If this mechanism didn’t work for you during our issue, please let us know, and we will gladly investigate it. Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options to make our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster. As we can see, you have already removed our app. We're very sorry to see it! If you ever decide to give us another chance, feel free to contact us at [email protected] with any questions or queries. We will be there for you! Best wishes, Searchanise team

Hello, We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation. We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon! UPDATE 04.12.2024: We assume you haven't received our emails and we're sorry to see it! It appears as though our emails end up in the Spam folder or something else happens. To ensure we can talk we sent you a new email using different contact info associated with your store. Additionally, we enabled the Live Chat feature for you. We hope we can talk to you soon! Best wishes, Searchanise team

Hello, We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%. Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Treadmills, your customers will be redirected to the Search results page with all the products found for the ‘Treadmills' search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it. Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster. As we see, you remained one of the Searchanise customers. Thank you for your trust! We will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at [email protected]. Best wishes, Searchanise team

Hello, We are truly sorry to see you're dissatisfied with our app and our support team! We indeed experienced an issue with our Filters on collections feature that prevented us from taking into account the category conditions. That's why the products shown in some collections were incorrect. The good news is that the issue is fixed. To apply it to your store as well, some manual changes need to be done in your Shopify store. We understand that it can be time-consuming, that's why we suggested to do that ourselves. In our latest email to you, we described the permission we need for that. As we see, we didn't get a reply from you. If you're ready to give us another shot, please reply to our email - we will gladly help you as fast as we can. Thank you! Best wishes, Searchanise team

Thank you for sharing your experience! We're glad our customer service team could assist you quickly and ensure the issues were addressed promptly by our developers. Your feedback motivates us to keep providing the best support possible. If you ever need further assistance, don't hesitate to reach out, we're always here to help! Best regards, Searchanise team

Thank you for your kind words! We're thrilled to hear that Stacy was able to assist you effectively. Your satisfaction means a lot to us, and we're always here to help whenever you need it. Best regards, Searchanise team

Thank you for your feedback! We're glad to hear that the app is performing well for your store. It's also great to know our support team met your expectations. If you ever need assistance, we're here to help! Best regards, Searchanise team

Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. If you ever need assistance again, don't hesitate to reach out, we're always here to help! Best regards, Searchanise team

Thank you for the fantastic feedback! We're thrilled to hear that our app's customization options have met your needs and that Umida could assist you quickly with a solution. It's great to know that we could provide the flexibility and support you were looking for. If you need anything else, we're always here to help! Best regards, Searchanise team

Thank you so much for your kind words! We're delighted to know our support team was able to help quickly and meet your expectations. We're always here for you, so feel free to reach out anytime! Best regards, Searchanise team

Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with both the app's performance and our support team's responsiveness. If you ever need further assistance, don't hesitate to reach out, we're always here to help! Best regards, Searchanise team

Thank you so much for your kind words! We're delighted to hear that our support team was able to assist with the collection filters and that the setup process was straightforward for you. It's great to know that the solution met your needs. If you have any questions as you explore more features, feel free to reach out, we're here to help! Best regards, Searchanise team

Thank you for the great feedback! We’re thrilled to hear that our team was able to assist with the changes you needed. We understand that there can be a learning curve, but we’re always here to help you along the way. We appreciate your recommendation and look forward to continuing to support you! Best regards, Searchanise team

Thank you for your kind words! We're glad to know you're happy with our support. If you ever need further assistance, feel free to reach out! Best regards, Searchanise team

Thank you for sharing your experience! We're delighted to hear that you're enjoying the app. It's great to know that our app is enhancing your store's UI and that our support team has been responsive and helpful in addressing your needs. If you ever need further assistance or have more questions, don't hesitate to reach out. We're always here to help! Best regards, Searchanise Team

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you're enjoying the flexibility and control that our app provides. It's great to know that you find it fairly priced and suitable for your business needs. If you need any further assistance, feel free to reach out. We're always here to help! Best regards, Searchanise Team

Thank you for your fantastic feedback! We're thrilled to hear that we've made such a positive impact on your store. If you ever need anything, our team is here to support you! Best regards, Searchanise team

Thank you so much for the 5-star rating! We're glad to know you're enjoying Searchanise. If you ever need any assistance or have feedback to share, feel free to reach out - our team is always here to help. Best regards, Searchanise team

Hello, It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance. As for the fact that we didn't help, we are very sorry for not fixing it faster! At that time, we were experiencing a high load of tickets. However, we do understand that helping clients faster is crucial to any business. And we have great news: we hired more people for the customer support team and organized training activities to improve our service. Additionally, we have made our chat support available 24/7. Feel free to contact us there through our admin panel or via email at [email protected]. Best wishes, Searchanise team