Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,669
chart
#934
All reviews
Rating Breakdown
Review RSS Feed
Oct. 21, 2023
Seems like a great search and filter app. But the app kept freezing, making it impossible to actually configure it. Tried multiple things to resolve the issue, nothing worked. Maybe you'll have better luck, but out of 30+ apps we've used in the store, this is the only one that kept freezing up every single time.
Hi there, Thank you for your review. We sincerely apologize for any inconvenience caused and understand your frustration with the ongoing issue. We would like to make things right and would be grateful if you could give us another shot. Together, we can resolve the issue with the admin panel and ensure that you have a better experience with our app. We hope that this will help you form a better impression of our app and our team. If you are interested in our offer, please let us know. We will do everything we can to identify the root of the problem and fix it. All the best, Searchanise team
Oct. 19, 2023
Super und super Service in Sachen Rückmeldung.
Thank you for your kind words! We are doing our best to offer quick and effective customer service and it warms our hearts to see you enjoy the results. Feel free to ask if any help is needed. Best wishes, Searchanise team
Oct. 19, 2023
Incredible app and great support!
Thank you for such a high praise! We are so delighted to see you're enjoying both our functionality and our customer service. Feel free to reach out to us with any questions. Best wishes, Searchanise team
Oct. 16, 2023
Of all the apps we've used in Shopify, Searchanise was the most valuable app for our online store. They made it simple to integrate and update and made it more simple for our customers to find any of the 27K products we offered. Thank you for a quality app experience.
Using app
Almost 7 years
Total reviews
1
Average rating
5.0
What a treasure of a review! Thank you for being so kind and thoughtful. It's great to see our app brings so much value! Please make sure to let us know if you need help with anything. We will be glad to assist. Best wishes, Searchanise team
Oct. 10, 2023
I have been using Searchanise for years and it has been a great app with good support.
Hello, Thank you for sharing your positive experience with our app. It is particularly delightful to see that such long-term clients like you think so highly of our service. Your recommendation means a lot to us. We will make sure to keep it up! Best regards, The Searchanise Team
Oct. 9, 2023
This is such a cool little app! I've installed many apps but found this Searchanise the most flexible in terms of what filtering you can add. The support team have also gone above and beyond to help us with the look and feel of the plugin against our theme. Highly recommend
We would like to express our sincere gratitude for your fantastic and detailed review. It brings us great joy to know that our customer service and functionality have met your expectations. It is truly an honor for us to receive such positive feedback. We hope that this is just the beginning of a long and successful journey with you. Please do not hesitate to contact us if you have any questions or concerns. Our team is always happy to assist you in any way we can. Best regards, The Searchanise Team
Oct. 4, 2023
So helpful! Thanks so much.
We sincerely appreciate your kindness in providing us with this review. Your positive feedback fills us with pride in our product and customer service. We are always available to assist you with any questions or concerns, so please do not hesitate to contact us. Best regards, The Searchanise Team
Sept. 26, 2023
Great support!
Thank you for being so kind! Your positive review serves as confirmation that we are on the right track. Rest assured, we will continue to maintain our high standards. Best regards, The Searchanise Team
Oct. 12, 2023
Really easy to use and allows searching and filtering the way that proper websites do!! Amazing support as well :)
Thank you very much for your kind words! We're thrilled to see our app is helpful and really makes a difference. Feel free to contact us with any questions at [email protected]. Best wishes, Searchanise team
Sept. 19, 2023
This is my 4th site using Searchanise already. Amazing product, and an amazing support team. Simply love it:)
Thank you for your review and your loyalty. It's a blessing to know that you chose our app for numerous websites! Please make sure to reach out to us anytime you need help. We are always here for you. Best wishes, Searchanise team
Sept. 7, 2023
We set up Searchanise for our site about 2 years ago to handle all searches, filtering of products, and collection pages and we couldn't be happier. Their support is EXCELLENT...fast, detailed, and ready to help us out with any question we have. Super happy with this team. Try them, you won't be disappointed.
Thank you for this kind review! It's beyond pleasant for us to see that our long-term clients enjoy our app. It's also a delight to know that our support team's work left you satisfied. Please make sure to contact us with any questions. We will gladly be there for you! Best wishes, Searchanise team
Sept. 6, 2023
The interface is just terrible and needs a lot of custom CSS work done to make it look OK. The way they have setup the customization means we end up with a lot of CSS code loading on each page. The style sheet structure is not done professionally. There is almost half a page of code loaded for each product in the search result. For example if you change the color for the price in the search result, it will add a style="color:black;" to EVERY product in the search result. No way to change the font size other than overwriting the CSS which has zero documentations available at the moment. This is just goes to show they have not done this correctly when it comes to user interface. Creating filters is also cumbersome and not intuitive compared with other apps. We couldn't find a way to enable the app only on a single theme for testing and setting up. It enables itself on all themes making it impossible to implement it on a live busy site.
Thank you for sharing your honest opinion on your experience with our app. Undoubtedly, we are very sad to see it was so unpleasant! We understand that the initial interface can be mismatched with your desired design and we're sorry to know that the customizing options we offer weren't enough. You have a good point here and we will gladly hear more ideas from you on this matter if you choose to share them. As for CSS code being too heavy, we looked into this issue and couldn't detect it from our end: when we changed the color of prices first with our admin panel settings and then with custom CSS, it didn't end up adding the same code to every product. We would happily look into this problem for you, by the way, because we really do not want you to deal with any problems of this kind. When it comes to filters, we are sorry to see the process wasn't easy! Again, your ideas would be highly valuable for us because you might notice some things that our eye doesn't catch. It's all up to you, yet if you consider giving us another chance, we promise to help you as much as can during the whole setup process. One of our agents already reached out to you and shared our guides on CSS and disabling our app in specific themes. We are ready to answer any other questions you have and look into any problems. Our goal is to be there for our clients so please get back to us via email at [email protected] and we will do all we can to help you. Best wishes, Searchanise team
Sept. 6, 2023
Update Sept 6: They have now offered to help me with video support when I initially asked several times and was always denied. It took a very negative review for them to offer a normal level of support. I will look for another app that is easier to setup. __________ I think their search and filters would work well if I could set them up correctly. I spent months of emailing back and forth with support over things that should have been easy and even some technical bugs that they don't seem to understand and cannot fix. I begged them to get on a video call to help me finish the setup, but they claimed they could not provide that kind of support. If that's the case, then they should make setup easy. It was such a nightmare. I have built entire websites on Shopify before and nothing has been as difficult as setting up this app. I am so frustrated. Finally, I've given up and will uninstall the app now. Just beware. My developer was even having trouble. I do not recommend this app. I am off to find another.
Thank you for taking the time to share your experience. We're very sorry to see your experience with our app was far from pleasant! It's the last thing we'd like our clients to go through so please accept our sincere apologies. We looked through your email history with us and we understand why you feel this way. It's indeed very frustrating when the setup process takes so long. We sent you an email about our idea of dealing with this situation. See, we still want to make it right for you and leave you with the best results possible. Please let us know via email if our offer sounds good. We'd be more than happy to continue our journey and show you that we can make it up for you. As for a video call, we'd like to clarify that initially, we didn't offer it because your plan didn't include such a service. However, we discussed the situation further with our team, and considering the fact that the situation was indeed quite complex, we decided to make an exception. We're sorry to see it was too late! Still, if you ever think of giving our app another shot, please contact us again and we will be glad to help as much as we can. Best wishes, Searchanise team
Sept. 1, 2023
We are very pleased with the level of customer support as well as the functionality of the app.
Thank you for sharing your opinion on our app and our support here! We are very pleased to see we managed to provide such a positive experience. Feel free to reach out to us anytime! Best wishes, Searchanise team
Aug. 31, 2023
Nice app, great layout and very customizable. Support is great and verny nice!
Thank you for your nice review! It's very kind of you to share your feedback here on both our features and our support. Feel free to reach out to us anytime so we can help. Best wishes, Searchanise team
Aug. 31, 2023
This app has enhanced our customers experience on our website and the support team is amazing! Thank you.
Thank you for sharing your experience with our app here! It's so nice to see that we helped you improve the customer experience. That's our main goal, really. As for the support team feedback, we are also very happy to see you were satisfied. Please make sure to contact us with any questions so we can always help. Best wishes, Searchanise team
Aug. 24, 2023
Excellent support! Prompt response and resolved my issue very quickly. The app works great, has many out-of-the-box features, and is flexible to customize functions and styles. Great app and highly recommend it.
Thank you for this amazing review! Words cannot describe how grateful we are that you decided to share your thoughts and your experience here. It's our biggest motivation to work harder and improve our app further. By the way, we are happy to hear any ideas you might have! So, if you have some or if any questions arise, please don't hesitate to contact us at [email protected]. Best wishes, Searchanise team
Aug. 24, 2023
Searchanise is fantastic to work with. This app is very intuitive and easy to install. If you need help along the way their support team will go out of their way to assist. Absolutely, recommend this app!
Thank you very much for this kind review! It makes us proud as we see we indeed made the installation and setup process intuitive. We hope you continue enjoying our app as you explore it further. Our support team is already ready to help, by the way. We are happy to see you already had a chance to notice it. Thank you for pointing it out! Best wishes, Searchanise team
Aug. 23, 2023
Still trying to explore and learn about the app, however there are some translation limits for us at the moment as we cannot translate Filters into more than one language. Their support have been excellent though and super helpful, so 5 stars to that!
Thank you for taking the time to share your experience with our app! We highly appreciate it. We are sad to see you faced some limitations when it comes to translating filter values, yet as we see, our support team is already communicating with you on this matter to describe the alternatives in detail. By the way, it's a delight to see that our customer service left you satisfied. We will do our best to keep this impression further. Please let us know if you have any questions. We are always glad to help! Best wishes, Searchanise team
Aug. 15, 2023
I want to say a huge thank you to VIKTOR!! I wanted to make the font a little bolder so my customers coming in could see it. VIKTOR fixed it so fast! He asked me what I wanted and he recoded everything to match my description. 2) The app is very user-friendly, and the design is clean and simple. 3) Suggestions are nice and you can do so many customizations. I am currently on the trial right now and I plan to continue after it ends.
Thank you for this amazing elaborate review! We are happy to see both our customer service and functionality meet your needs. It's truly an honor for us! We hope that this is the beginning of our long and successful journey! Feel free to reach out to us with any questions. We will be glad to help you with anything. P.S. Viktor is especially grateful for this review. Best wishes, Searchanise team