All reviews

Rating Breakdown

  • 5
    95% (368 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 92% (356)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 25, 2025

Using app

31 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app. We will continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. πŸ˜‡ Happy Holidays! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Dec. 24, 2025

This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. πŸ˜‡ Happy Holidays! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Dec. 15, 2025

Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

We highly appreciate you for taking the time to share your wonderful words. 🌟🌟🌟🌟🌟 It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyone Please feel free to send us a message if you need any form of support. We are always available to help out. 😊 Thank you! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Dec. 8, 2025

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Kim|Willdesk Support Team ✨

5 / 5 Share

Dec. 7, 2025

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Kim|Willdesk Support Team ✨

5 / 5 Share

Dec. 2, 2025

Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Sophie|Willdesk Support Team ✨

5 / 5 Share

Dec. 2, 2025

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Kim|Willdesk Support Team ✨

5 / 5 Share

Nov. 26, 2025

The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re thrilled to hear that Niccoe provided you with prompt and helpful service. Your feedback means a lot to us, and we’re always here if you need anything else! πŸ’› Best Regards, Kim|Willdesk Support Team

1 / 5 Share

Nov. 23, 2025

I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying. 2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.

Using app

About 2 months

Total reviews

7

Average rating

2.1

Developer Reply

Hi There, This is Kim from the Willdesk Support Team of Channelwill. Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored. πŸ“ Regarding the points you raised: Staff Editing/Adding Macros The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time. That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions. Please know that your input is appreciated β€” it genuinely helps us shape the direction of our improvements. Notes Section Size & Character Limit Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts. I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions. I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction. If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime β€” I’m here to support you. Thank you again for your patience and for being a valued user of our app.

5 / 5 Share

Oct. 19, 2025

Store

Delanca

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving us an excellent rating! We are glad to know that you regard our app and service with high regard. If you need anything else, please feel free to reach us out! We are always here to help. Best Regards, Kim|Willdesk Support Team

5 / 5 Share

Oct. 9, 2025

Met my needs very well and responded positively

Store

YAMAN

Using app

5 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your kind feedback! I’m glad to know that our team was able to meet your needs and provide a positive experience. Thank you for choosing Willdesk! Best Regards, Kim|Willdesk Customer Support

5 / 5 Share

Oct. 6, 2025

The app include built-in live translation for chat conversations.

Using app

17 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send your amazing feedback! 🌟 We are delighted that you are happy app. We appreciate you taking the time to send us 5 stars. We promise to continue to try to always provide the best possible user experience to everyone. Please feel free to send us a message as you require support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Sept. 22, 2025

Big thanks to Sophie for helping us fix our issue so quickly. The app is incredibly easy to use, even for beginners, and we highly recommend it!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Sophie|Willdesk Support Team

5 / 5 Share

Sept. 17, 2025

Store

Hub

Using app

About 2 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

Sept. 12, 2025

J'ai reΓ§u un super service, les rΓ©ponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles Γ  suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Merci beaucoup pour vos aimables paroles ! 🌟 Nous sommes ravis d'apprendre que la rΓ©activitΓ© et les conseils de notre Γ©quipe vous ont Γ©tΓ© utiles pour configurer votre chat. Notre objectif est de rendre le processus clair et fluide, et nous sommes ravis d'avoir pu vous aider Γ  avancer plus rapidement. Nous apprΓ©cions sincΓ¨rement vos commentaires et restons Γ  votre disposition dΓ¨s que vous en avez besoin. Cordialement, Kim|Γ‰quipe d'assistance Willdesk

5 / 5 Share

Sept. 1, 2025

Very good!

Using app

20 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind feedback! This is Nona from the Willdesk Support Team. We’re glad to know that you had a very good experience. If there’s anything more we can do to assist you, please don’t hesitate to reach outβ€”we’re here 24/7 to support you. ☺️

5 / 5 Share

Aug. 20, 2025

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

Aug. 7, 2025

Quick response time!

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send a review. We really appreciate the 5 stars! 🌟 We are happy that you liked the response time of our support team. We value your feedback. We will continue to try to provide best effort in driving the best possible user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. πŸ˜ŠπŸ‘ Thanks again! Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/

5 / 5 Share

Aug. 7, 2025

Nona is the best

Using app

16 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you think Nona is the best β€” we agree! 😊 We'll be sure to pass along your praise. Looking forward to seeing you again soon! Best regards, Kim|Willdesk Support Team πŸ˜‡

5 / 5 Share

Aug. 4, 2025

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. πŸ˜ŠπŸ‘ Thank you again! Best Regards, Kim|Willdesk Support Team