All reviews

Rating Breakdown

  • 5
    94% (374 ratings)
  • 4
    2% (9 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 93% (368)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 20, 2025

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

Aug. 7, 2025

Quick response time!

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send a review. We really appreciate the 5 stars! ๐ŸŒŸ We are happy that you liked the response time of our support team. We value your feedback. We will continue to try to provide best effort in driving the best possible user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. ๐Ÿ˜Š๐Ÿ‘ Thanks again! Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/

5 / 5 Share

Aug. 7, 2025

Nona is the best

Using app

16 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you think Nona is the best โ€” we agree! ๐Ÿ˜Š We'll be sure to pass along your praise. Looking forward to seeing you again soon! Best regards, Kim|Willdesk Support Team ๐Ÿ˜‡

5 / 5 Share

Aug. 4, 2025

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

July 27, 2025

Gute App mit tollen Funktionen, sehr zu empfehlen

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank fรผr Ihre freundlichen Worte und Ihre Empfehlung! Wir freuen uns, dass Ihnen die App und ihre Funktionen gefallen. Wenn Sie Anregungen oder Feedback haben, teilen Sie uns diese gerne mit โ€“ wir sind stets bemรผht, uns zu verbessern! ๐Ÿ˜Š Mit freundlichen GrรผรŸen, Kim|Willdesk Support-Team

5 / 5 Share

July 26, 2025

the support is very fast and helpful

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for feedback! ๐ŸŒŸ We are delighted that you are happy with the support you received. We appreciate you taking the time to send us 5 stars. We will to continue to strive in providing the best possible user experience to everyone. Kindly feel free to send us a message as you require support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

July 11, 2025

I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.

Using app

About 18 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us your amazing review! We are delighted that you received great support and was able to assist you effectively. Your feedback motivates us to keep improving and delivering the best potential experience. Please feel free to reach out to us as you may need help. We are always available to provide assistance. Best Regards, Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/

5 / 5 Share

July 7, 2025

I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!

Using app

About 15 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! ๐ŸŒŸ We're thrilled to hear that you had a great experience with our live support team. It's always our goal to provide quick, clear, and friendly assistanceโ€”especially for new users like yourself transitioning from Shopify Inbox. We truly appreciate your support and look forward to growing with you as you continue using Willdesk for your store. If you ever need anything, we're just a message away! ๐Ÿ˜Š๐Ÿ‘ Sophie Willdesk Customer Support of Channelwill

5 / 5 Share

July 2, 2025

Store

Loops

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us 5 stars! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Emma Willdesk Customer Support Team of Channelwill https://www.channelwill.com/

5 / 5 Share

June 30, 2025

Using app

About 20 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! ๐ŸŒŸ We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. ๐Ÿ˜Š๐Ÿ‘ Thanks again! Sophie Willdesk Customer Support of Channelwill

1 / 5 Share

June 27, 2025

This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.

Using app

3 months

Total reviews

7

Average rating

3.9

Developer Reply

Hi There, Thank you for taking the time to share your feedback. We really appreciate it. We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem. The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share

June 27, 2025

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Using app

15 days

Total reviews

25

Average rating

4.9

Developer Reply

Thank you so much for the 5 stars! ๐ŸŒŸ We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. ๐Ÿ˜Š๐Ÿ‘ Thanks again! Sophie Willdesk Customer Support of Channelwill

3 / 5 Share

June 26, 2025

Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.

Using app

About 2 months

Total reviews

4

Average rating

4.5

Developer Reply

Hi There, Thank you for taking the time to share your detailed feedback โ€” we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go. Weโ€™re sorry to hear that the Shopify integration didnโ€™t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and weโ€™ve shared them with our product team as we continue to improve the Shopify experience โ€” especially for stores like yours that rely heavily on product variants and detailed order data. Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. Weโ€™re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset. We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, weโ€™d love the chance to connect directly and discuss how we might better support your needs. Thank you again, Kim|Willdesk Support Team

5 / 5 Share

June 13, 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Using app

14 days

Total reviews

31

Average rating

4.4

Developer Reply

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team โ€” especially Nona โ€” was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away! Best Regards, Kim|Willdesk Team

5 / 5 Share

June 4, 2025

Great Experience!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

May 30, 2025

Trรจs rรฉactif. Top

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2025

Application trรจs bien !

Store

Moova

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2025

Great support and a great platform โ€” wishing you all the best and continued success!

Store

PulinGO

Using app

2 months

Total reviews

5

Average rating

4.4

Developer Reply

Thank you so much for your kind words! ๐Ÿ˜Š We're thrilled to hear that you are happy with the support and the app. We really appreciate your feedback๐Ÿš€. If you ever need further assistance, donโ€™t hesitate to reach out. ๐Ÿ’™ We are happy and love to work with you. We wish you and your store all the best. Emma |Willdesk Customer Support of Channelwill

5 / 5 Share

May 20, 2025

Very good

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! ๐ŸŒŸ We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. ๐Ÿ˜Š๐Ÿ‘ Thanks again! Emma Willdesk Customer Support of Channelwill

5 / 5 Share

May 18, 2025

Nona was amazing and very helpful!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your complimentsโ€”sheโ€™ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team