Willdesk: Live Chat&AI Chatbot for Shopify

Willdesk: Live Chat&AI Chatbot

Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
Feedback
355
Reviews
Chart
#1,036
Shopify

All reviews

5 / 5 Share
March 17, 2023

Great support from Nona, problems resolved very quickly and efficiently. Great app to use, very easy.

Store Using app Total reviews Average rating
Cards-X (UK) 3 days 1 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
March 10, 2023

thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks

Store Using app Total reviews Average rating
J4K SPORTS About 5 hours 7 5.0
Developer Reply

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. Best Regards, Mariadel | Willdesk Support

5 / 5 Share
March 9, 2023

Nona is so lovely and super helpful. All my questions are answered. Getting more excited to explore Willdesk with this amazing support :)

Store Using app Total reviews Average rating
Taraiga 4 days 5 4.2
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
March 1, 2023

There are a few most options i wish it had with multiple store use but otherwise the app is great. It is easy to set up and configure and the customer support is fast and knowledgable.

Store Using app Total reviews Average rating
NuGo Nutrition About 1 hour 5 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
Feb. 25, 2023

Mariazell ist die beste! Bisher funktioniert die App gut, ich habe sie aber noch keinem Härtetest unterzogen. Das folgt noch.

Store Using app Total reviews Average rating
SENNARIEHN 16 minutes 3 5.0
Developer Reply

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein! Mit freundlichen Grüßen, Mariadel|Willdesk-Support

5 / 5 Share
Feb. 23, 2023

Very easy use and powerful tool. I searched for a couple of tools, finally decide this one. Myself and my team like it very much! Also Mariadel was very helpful, she knows exactly what I am looking for

Store Using app Total reviews Average rating
STEALPLUG EST 2017 1 day 2 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support

5 / 5 Share
Feb. 16, 2023

After some minor issues with the app Nona was extremely helpful and managed to help resolve the issues. I can highly recommend this app and customer service

Store Using app Total reviews Average rating
Holy Smoke LTD 1 day 4 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
Feb. 7, 2023

The app itself. The team. The functionalities. All very impressive. The live chat is visually stunning and the features are great like the FAQ and the image uploader. We've tested multiple Live Chat apps and Willdesk wins hands down. Thanks guys!

Store Using app Total reviews Average rating
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Ashley|Willdesk Support

5 / 5 Share
Feb. 6, 2023

The application is very useful in running a small shop. Customers have a very easy way to contact us.

Store Using app Total reviews Average rating
MDA TRUCK 5 months 5 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support

5 / 5 Share
Feb. 3, 2023

The app is great, but the customer support is incredible. Pia was helpful in resolving the issues on-site. Great support team

Store Using app Total reviews Average rating
Souqkhalifa.com 4 months 2 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Pia|Willdesk Support

5 / 5 Share
Feb. 2, 2023

5-star support. Nona is freaking amazing. Incredible good team and solid application. Core functions is there and it is doing it flawlessly. Missing some functions, but it is on the roadmap.

Store Using app Total reviews Average rating
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona |Willdesk Support

5 / 5 Share
Feb. 2, 2023

I can't thank enough Nona, the application is on top of my expectation but the Customer Support is incredible. Nona helped me a lot, thank you!

Store Using app Total reviews Average rating
Sundisun About 3 hours 3 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona |Willdesk Support

5 / 5 Share
Jan. 25, 2023

It is very easy to use, and setup, free plan is also a lot of features. Live chat support is also very accommodating.

Store Using app Total reviews Average rating
Daddy Donuts 14 days 4 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel |Willdesk Support

5 / 5 Share
Jan. 19, 2023

We've used other help center / FAQ apps before and Willdesk is definitely the best with its functionality, UI, and support. Easily see ourselves upgrading in the near future to utilize the additional features that look promising. Looking for a good-looking and easy-to-set-up FAQ? This will serve you well.

Store Using app Total reviews Average rating
Inkdays About 3 hours 2 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
Jan. 17, 2023

Great customer service and it's nice to find an app that doesn't charge a monthly fee for just using the FAQ functionality. Highly recommend!

Store Using app Total reviews Average rating
Camo Nets USA 9 minutes 3 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
Jan. 17, 2023

Super fast respond and very helpful. Thanks Mia and Willdesk team. Will support your app longterm!!!

Store Using app Total reviews Average rating
Giftago 17 minutes 17 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mia|Willdesk Support

5 / 5 Share
Oct. 9, 2023

I gave minimal input and my issue was still fixed! Thank you!

Store Using app Total reviews Average rating
Pro Bike Supply 9 months 7 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

3 / 5 Share
June 12, 2023

I can see no reason to get this app when the Shopify app, Inbox is free. Inbox automatically emails the customer when the customer is offline. Willdesk would not connect to my Outlook and after many instances on chat support, I discovered the free app by Shopify, which seems to do a lot more with fewer hassles. The customer service for Willdesk is fast, but they couldn't work out the email issue. Shopify's Inbox does it automatically.

Store Using app Total reviews Average rating
Developer Reply

Thank you for your feedback. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. Thank you for your suggestion and we will work on the email integration. Once it was released, we will tell you as soon as possible. Best Regards, Nona|Willdesk Support

5 / 5 Share
Jan. 5, 2023

Stellar customer service! :) Thank you, Nona for your help and your assistance throughout the process.

Store Using app Total reviews Average rating
Knot Theory About 20 hours 7 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support

5 / 5 Share
Jan. 5, 2023

Great team. Mariadel helped me with an issue and was so kind and sweet. Best customer support I have ever encountered! Greatly recommended!

Store Using app Total reviews Average rating
IKARUS Sports & Lifestyle GmbH About 1 hour 3 5.0
Developer Reply

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support

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