Willdesk: Live Chat&AI Chatbot
Shopify Live Chat App |AI Chatbot & Helpdesk for all...
Rating
4.8
feedback
389
chart
#626
All reviews
Review RSS Feed
March 31, 2023
Great support team, user friendly interface. Also aware of customer feedback and working to implement additional features. Easy to recommend if you're looking for a customizable chat widget.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. Best Regards, Mia | Willdesk Support
March 31, 2023
5 out of 5 !!!! Thank you Ashley!! She really helped a lot! We will keep using this app and giving feedback ! Customer service is really good! Keep helping us solve all the questions!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Ashley|Willdesk Support
March 23, 2023
Super helpful and responsive. Pia was a great customer service, representative. Will definitely use again!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Pia|Willdesk Support
March 20, 2023
Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
March 20, 2023
WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers. The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process. To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.
Hello There, Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP version into 2.0 and now we will not insert any codes from APP side without permission, please rest assured here, no worries.😊 Our development team will also consider your suggestions in developing the app and especially the app function.😊To properly address your issue, you can also reach the Willdesk Support Team and we will arrange for you with one of our customer support experts and tech support to solve all the problem if you need our further helps. Feel free to leave us a message in live chat and at the email address: [email protected]. With your simple suggestion, feedback, and response we can help each other grow. Best Regards, Nona Willdesk SUpport Team
March 17, 2023
Great support from Nona, problems resolved very quickly and efficiently. Great app to use, very easy.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
March 10, 2023
thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. Best Regards, Mariadel | Willdesk Support
March 9, 2023
Nona is so lovely and super helpful. All my questions are answered. Getting more excited to explore Willdesk with this amazing support :)
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
March 9, 2023
I am rating the Free version. for most this a superb version to get going with, if your maxing out the free version well thats a good thing to then go beyond. It only lacked one minor feature i was asked to do and would want myself. i contacted support via there own chat tool got instant support and feedback on the item i was wishing for be added to the app. For now my request/inquiry was not possible/available but was good enough to send on to devs to consider, if support sees that , well thats a 5 star from me. Support understanding something so good and sending back to team is good to hear. thank you Mariadel | Willdesk Support Team from the apps support team who helped our business with questions.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
March 5, 2023
Been trying out some different Chat Apps and I came across Willdesk. It had some handy some new features I wanted to try out such as order tracking. I had a few initial questions and I jumped on the internal support Chat and Pia was so helpful at answering my questions and making sure I all my questions were answered. I look forward to using the App into the future.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it. Best Regards, Pia | Willdesk Support
March 3, 2023
A lot of things to utilize for your store through this app. Very wonderful experience, recommend it for your Store as well.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
March 1, 2023
There are a few most options i wish it had with multiple store use but otherwise the app is great. It is easy to set up and configure and the customer support is fast and knowledgable.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
Feb. 25, 2023
Mariazell ist die beste! Bisher funktioniert die App gut, ich habe sie aber noch keinem Härtetest unterzogen. Das folgt noch.
Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein! Mit freundlichen Grüßen, Mariadel|Willdesk-Support
Feb. 23, 2023
Very easy use and powerful tool. I searched for a couple of tools, finally decide this one. Myself and my team like it very much! Also Mariadel was very helpful, she knows exactly what I am looking for
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
Feb. 16, 2023
After some minor issues with the app Nona was extremely helpful and managed to help resolve the issues. I can highly recommend this app and customer service
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
Feb. 7, 2023
The app itself. The team. The functionalities. All very impressive. The live chat is visually stunning and the features are great like the FAQ and the image uploader. We've tested multiple Live Chat apps and Willdesk wins hands down. Thanks guys!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Ashley|Willdesk Support
Feb. 6, 2023
The application is very useful in running a small shop. Customers have a very easy way to contact us.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
Feb. 4, 2023
Willdesk is a super useful app to have on my site. Real time notifications on either cell or desktop. The team is super responsive and will guide you through any issues you run into.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
Feb. 3, 2023
The app is great, but the customer support is incredible. Pia was helpful in resolving the issues on-site. Great support team
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Pia|Willdesk Support
Feb. 2, 2023
5-star support. Nona is freaking amazing. Incredible good team and solid application. Core functions is there and it is doing it flawlessly. Missing some functions, but it is on the roadmap.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona |Willdesk Support