Willdesk: Live Chat&AI Chatbot
shopify live chat app, live chat app for shopify helpdesk
Rating
4.9
feedback
764
chart
#672
All reviews
Rating Breakdown
Review RSS Feed
July 22, 2023
Easy to use, friendly support, user friendly. I recommand this app to everyone who want to provide live support to customers.
Thank you for your positive feedback on our app! We strive to provide excellent customer support and user experience. Please let us know if there is anything else we can assist you with. - Mia 💖
July 21, 2023
it's very good app, it will help you boost your sales and to interact better with your customers. highly recommended
Thank you for your positive feedback! We're glad to hear that our app has been helpful in improving your sales and customer interactions. We appreciate your recommendation and hope to continue providing value to you in the future. - Mia 💖
July 13, 2023
Very responsive team! Thank you! It was very efficient to tweak the settings and launch the app. The team is extremely patient.
Using app
About 1 month
Total reviews
2
Average rating
5.0
Thank you for taking the time to leave a review! We're glad to hear that our team was able to provide efficient and patient service to help you launch your app. 😇If you have any further feedback or needs, please don't hesitate to reach out to us again.💗 -nona😊
July 11, 2023
Fast help with my questions! Willdesk looks good so far. Looking forward for the integration of whatsapp messagen in that inbox! When this feature arrives you nailed it :)
Thank you for your positive review! We're glad that you find our customer support helpful and that you're enjoying using Willdesk. We appreciate your suggestion about integrating WhatsApp messaging and will definitely consider it for future updates. Thank you for your support and feedback! - Joewelyn🌹
July 9, 2023
Support is great!!. The app needs a little more work on the integrations but I'm sure they will get there soon.
Thank you for your feedback! We're glad to hear that our support team has been helpful to you. We appreciate your patience as we continue to work on improving our integrations. Rest assured that we're always striving to provide the best possible experience for our users. - Joewelyn🌹
July 8, 2023
The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.
Thank you for taking the time to share your positive experience with our customer service. We are thrilled to hear that our team was able to assist you effectively and provide excellent service. We are glad that our app has been helpful for your online store. If you have any further questions or concerns, please don't hesitate to reach out to us. - Mia 💖
July 8, 2023
Very great App also the support, very easy and helpful widget with great features, thank you very much.
Thank you for sharing your positive experience with our app and support team. We're thrilled to hear that you find our widget easy to use and helpful, and that you appreciate its great features. We're committed to providing a great user experience and it's great to know that we're meeting your expectations. Thank you for choosing our app and for taking the time to leave a review. If you have any further feedback or suggestions, please don't hesitate to let us know. - Mia 💖
July 8, 2023
Great Live Chat and Helpdesk app. Also, the cost is just perfect for all business owners. The customer service is great, they response quickly every day and all day :)
Thank you for sharing your positive experience with our Live Chat and Helpdesk app. We're thrilled to hear that you find it great and that the cost is perfect for your business needs. We're also glad that our customer service team was able to assist you quickly and efficiently, and that you appreciate their responsiveness. We strive to provide the best possible service to our customers and we're happy to know that we're meeting your expectations. If you have any further feedback or suggestions, please don't hesitate to let us know. Thank you for choosing our app! - Mia 💖
July 8, 2023
Customer service is very patient and worth recommending.The corresponding speed is very fast, which is an excellent application.
Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that they our support is patient and responsive in addressing your needs. It's great to know that you find our application to be excellent and we appreciate your recommendation. We strive to provide the best possible service to our customers and we're glad that you had a great experience. If you have any further feedback or suggestions, please don't hesitate to let us know. Thank you for choosing our application! - Mariadel 💖
July 7, 2023
Mia was very quick and helpful in answering and resolving my questions on this amazing app. Willdesk will allow me to offer my customers more efficient and personalized assistance in their purchasing process without a doubt.
Thank you for taking the time to share your positive experience with Mia and our app! We are thrilled to hear that you found her assistance quick and helpful. It's great to know that Willdesk will be able to provide you with more efficient and personalized assistance for your customers. We appreciate your support and hope to continue exceeding your expectations in the future. - Mia 💖
July 5, 2023
Falls short to deliver. customer service trying to help but doesn't. wasted 6 days for an app that doesn't deliver to my needs with too much mixed information on the support end.
We apologize for any inconvenience this may have caused you, Jonatan. We take all feedback seriously and are constantly working to improve our customer service and app functionality. We would like to understand your specific needs and work with you to find a solution that meets your expectations. Our app may not have met your specific needs and we apologize for any inconvenience this may have caused. Our customer service team is always here to assist you and we are committed to providing a better experience for all of our users. We would like to work with you to understand your requirements and find a solution that meets your expectations Jonatan. Please feel free to contact us through our live chat or email us at [email protected]. We also want to assure you that your privacy is important to us and we will never use your personal information for any purpose other than to assist you with your needs. Thank you for your understanding and we look forward to hearing from you Jonatan. -nona💖
July 3, 2023
The best live chat out there! They go above and beyond, I had a delightful experience with Mia who was pleasant and efficient! Highly recommend.
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our live chat and with Mia in particular. We take pride in providing top-notch customer service and we're glad that it shows. Thank you for recommending us, and please don't hesitate to reach out if you ever need assistance in the future. - Mia 💖
June 30, 2023
So far so good. It's customizable and it has everything I need. Also they have an app I use to chat with visitors via iphone. Thank you!
Thank you for your positive review! We're happy to hear that our platform is meeting your needs and that you find our app helpful for chatting with visitors. We appreciate your business and hope to continue providing you with great service. -nona🌻
July 11, 2023
I am very happy to edit my review after the outstanding customer service I have received since raising some issues in my previous negative review. They identified my concerns immediately and made the necessary improvements. The app is incredibly easy to set up, and has an ios/android app which is a great bonus for me persoanlaly as I cant always be at my desk. I can happily recomend Willdesk to any businesses big or small!
Thank you for taking the time to update your review and for giving us the opportunity to address your concerns. We're thrilled to hear that our customer service was able to provide you with the necessary improvements and that you find our app easy to set up. We're glad that our mobile app is a great bonus for you and we appreciate your recommendation to other businesses. Thank you for your support and we look forward to continuing to serve you. - Joewelyn 🌹
June 26, 2023
one of the best customer supports ever. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for your kind words! We strive to provide excellent customer support and we're glad to hear that our efforts have been appreciated. If you ever need any assistance in the future, don't hesitate to reach out to us. - Mia 💖
June 22, 2023
Amazing customer service, helped me install the FAQ page when I was unable to do this myself! Very helpful.
Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you with installing your FAQ page. If you ever need any further assistance, please don't hesitate to reach out to us again. We're always here to help! - Joewelyn 🌹
June 16, 2023
So far loving the user friendliness of the Willdesk and the customer support on their chat is extremely helpful. Would definitely recommend for those that want a comprehensive chat and FAQ app!
Thank you for your positive feedback! We are glad to hear that you are enjoying the user experience and finding our customer support helpful. We appreciate your recommendation and look forward to continuing to provide you with the best service possible. - Mariadel 💖
June 15, 2023
Excellent support, excellent app even with the free plan. Looking forward to using it with the clients!
Thank you for your positive feedback! We're thrilled to hear that you're enjoying our app and finding it useful, even on the free plan. We're excited for you to use it with your clients and hope it continues to meet your needs. If you have any questions or concerns, please don't hesitate to reach out to our support team. -Nona🦋
June 14, 2023
Easy to set up app, with all the functionallity you need. good pricing and awesome support, that is quick to help.
Thank you for your positive feedback! We're glad to hear that our app has met your expectations and that you've found our pricing and support to be satisfactory. Please don't hesitate to reach out if you need any further assistance. -Nona💗
June 9, 2023
Mariadel was terrific in helping me setup FB messenger, excellent customer service, and a wonderful app for the price!
Thank you for your kind words! We're happy to hear that our support provided excellent customer service and that you find our FB messenger app to be a great value. We appreciate your support and hope that you continue to enjoy using our app. Thank you again! - Mariadel 💖