All reviews

Rating Breakdown

  • 5
    97% (739 ratings)
  • 4
    2% (13 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (8 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Sept. 5, 2023

Great customer service.... Unfortunately there is no Instagram DM integration

Using app

About 1 hour

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! We're thrilled you've had a positive experience with our service. While we currently don't have Instagram DM integration, you can sync Instagram messages to your Facebook page inbox. Then, integrate Facebook with our app for streamlined message management. Good news! Our developers are actively working on direct Instagram integration, coming soon. 😊 Your feedback helps shape our service. If you have questions or need assistance, reach out to our team. We're here to support you. Thank you for your input! 🙌 If there's anything else to improve your experience, please let us know. It will mean a lot to us! We're here for you! 🌟 - Mariadel

5 / 5 Share

Sept. 4, 2023

fantastic customer service!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words about our customer service. We take great pride in providing exceptional service to all of our customers and we're glad to hear that you had a fantastic experience with us. We appreciate your business and look forward to serving you again in the future. -Joewelyn🌹

5 / 5 Share

Aug. 31, 2023

so straight forward. i love the simplicity of this app, seriously. I am very excited. Job well done. just wow!!!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you love the simplicity of our app and that you're excited to use it. Our team worked hard to create a user-friendly experience, and we're glad to see that it's paying off. Thank you for taking the time to share your feedback with us! - Joewelyn🌹

5 / 5 Share

Aug. 28, 2023

This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.

Using app

5 months

Total reviews

18

Average rating

4.8

Developer Reply

Thank you so much for your positive review! We're thrilled to hear that our app has been helpful to you and that you've been enjoying using it for several months. We apologize for any inconvenience caused by the slow page load, but we're constantly working to improve this aspect of our app. We're glad to hear that our support team has been helpful and responsive. Thank you for choosing our app and for taking the time to leave a review! -nona

5 / 5 Share

Aug. 26, 2023

great customer service they reply fast and solve my problem quickly , friendly and the app is really very good i like using it

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to provide you with quick and friendly assistance. We're also delighted to hear that you're enjoying our app. We appreciate your support and look forward to serving you again in the future. - Joewelyn🌹

5 / 5 Share

Aug. 21, 2023

We have had a few questions during app setup. App support has been very helpful in answering questions in a timely manner.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are glad to hear that our app support team was able to assist you with your questions in a timely manner. We appreciate your feedback and hope to continue providing you with helpful support in the future. -nona

5 / 5 Share

Aug. 21, 2023

Parfait! service client au top!! merci beaucoup, je recommande sans hésitation. merci à Sophie qui a pu m'aider et répondre à toutes mes attentes

Using app

About 3 hours

Total reviews

4

Average rating

5.0

Developer Reply

Merci pour votre avis! Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec notre équipe de service à la clientèle, en particulier Sophie. Nous apprécions votre recommandation et espérons continuer à vous fournir un service de premier ordre à l'avenir. -nona💗

5 / 5 Share

Aug. 20, 2023

Customer service has been very responsive to my initial questions about widget settings, and integration has gone very quickly and smoothly. I am currently enjoying setting up the FAQ options in the chat widget to help customers find their answers as quickly as possible. letterseals.com

Using app

About 14 hours

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a positive review! We're thrilled to hear that our customer service team was able to assist you with your widget settings and that the integration process was smooth. We're also glad to hear that you're enjoying setting up the FAQ options in the chat widget to help your customers find answers quickly. Thank you for choosing our service and we look forward to continuing to provide you with excellent support.😊 -nona😊

5 / 5 Share

Aug. 16, 2023

This is the first Shopify app that provides a 5 Star Support Experience. The support I received from Nona was above and beyond and out oif this world. I recommend everyone to use this app. Nona took all the time needed to elaborate every single detail of the app it took us 3 Zoom meetings but it was worth every minute of it. I personally wanna thank her for the amazing support and trust me guys if there were 7 stars like Burj Al Arab I would have given this app 7 stars for the amazing support. Thank you Nona for making it easy for me to configure the app.Cheers

Using app

13 days

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear that you had a 5-star support experience with our app and that Nona went above and beyond to assist you. We take pride in providing excellent customer service and appreciate your recommendation to others. We'll be sure to pass along your kind words to Nona and the rest of our team. Thank you for choosing our app and we look forward to continuing to provide you with exceptional service! -Joewelyn🌹

5 / 5 Share

Aug. 12, 2023

realy it's amazing app , and the supports , they reply in one menutes , i think only one app you need is willdesk

Using app

25 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing review! We're thrilled to hear that you're enjoying our app and that our support team was able to assist you quickly. We're committed to providing the best possible experience for our users, and we're glad to hear that we've met your expectations. If you have any further feedback or suggestions, please don't hesitate to let us know. Thanks for choosing WillDesk! -Joewelyn 🌹

5 / 5 Share

Aug. 8, 2023

Support responds quickly and is always eager to resolve any issues to deliver the best user experience. Keep it up!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback! 💖💖We're glad to hear that our support team was able to assist you promptly and effectively. 💗💗We take pride in providing excellent customer service and will continue to strive for the best user experience for our customers.🥰 If you have any further questions or concerns, please don't hesitate to reach out to us. -nona💖💖

5 / 5 Share

Aug. 5, 2023

muy buen servicio, la atención al cliente ha sido buena y ha solucionado mis dudas, lo recomiendo....

Store

MUSTIKE

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias por tu comentario! Nos alegra saber que has tenido una buena experiencia con nuestro servicio y que nuestro equipo de atención al cliente ha sido capaz de ayudarte con tus dudas. 💗💗Agradecemos tu recomendación y esperamos seguir proporcionándote un servicio excepcional en el futuro. ¡Gracias de nuevo!💗💗 -Nona😍

5 / 5 Share

Aug. 4, 2023

amzing app , thanks for all , i recommend it for every one i think only one app i need is willdesk ..

Using app

About 4 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your amazing review! We're thrilled to hear that you had a great experience with our app and that you would recommend it to others.💗💗 We appreciate your support and hope to continue providing you with the tools you need through Willdesk. Thank you again!😍 -nona🥰

5 / 5 Share

Aug. 3, 2023

Easy to set up. When I had a question I got help very quickly. The FAQ and chat looks great and is customizable. I'm very pleased and recommend it.

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! We're glad to hear that you found our app easy to set up and that our customer support team was able to assist you quickly. 💗We're also happy to hear that you found our FAQ and chat features to be customizable. Thank you for your recommendation and we hope to continue providing you with a great experience.😉 -nona🌻

5 / 5 Share

July 31, 2023

Tolles Team das bei allen Problemen und Anpassungen hilft. Wir sind sehr zufrieden und freuen uns auf die weitere Zusammenarbeit.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Vielen Dank für Ihre positive Bewertung! Wir sind froh, dass wir Ihnen bei allen Problemen und Anpassungen helfen konnten und freuen uns auf eine erfolgreiche Zusammenarbeit in Zukunft. Bitte zögern Sie nicht, uns bei Bedarf erneut zu kontaktieren. - Sophie 💖

5 / 5 Share

July 31, 2023

感觉非常不错!它很容易上手,让我的聊天变得更加高效和愉快。我喜欢它简洁明了的界面设计,客服的快速响应也让我非常惊喜!而且免费的计划完全满足我现在的需求,白嫖帝王在此,总的来说,我会毫不犹豫地向我的朋友们推荐Willdesk!

Store

Thamtu

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

感谢您的积极评价!我们很高兴听到您认为 Willdesk 易于使用,并提高了您的聊天效率和乐趣。我们的团队致力于为客户提供及时、有帮助的服务,因此我们很高兴听到您有这样的体验。我们感谢您的推荐,并期待继续满足您的需求。 - Sophie 💖

5 / 5 Share

July 28, 2023

Amazing customer service, Sophie was very nice and helpful, app is excellent lots of option to make your website beautiful and professional. Recommend to everyone.

Store

SKYMEND

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We are thrilled to hear that Sophie provided excellent customer service and that you found our app to be full of options to make your website beautiful and professional. We appreciate your recommendation and look forward to seeing your website flourish with our app. - Sophie

5 / 5 Share

July 28, 2023

This is a great app, I love it! Amazing customer service, Nona was very good and helpful. They truly deserve 5 stars!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! We're thrilled to hear that you love our app and that Nona provided excellent customer service. We appreciate your kind words and your 5-star rating. If you have any further feedback or questions, please don't hesitate to reach out to us. Thanks again for your support! - Joewelyn 🌹

5 / 5 Share

July 27, 2023

Mariadel was a very helpful customer service agent! They stayed on the chat with me for multiple issues I was having!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

I'm glad to hear that Mariadel provided you with excellent customer service and was able to assist you with multiple issues. It's always great to have a helpful and supportive customer service representative. Let me know if there's anything else I can do to assist you. - Mariadel💖

5 / 5 Share

July 24, 2023

Great App! Was looking for a Live Chat solution & Willdesk was a standout. Easy to setup and use. Support team is fantastic, Nona & Sophie assisted me with some configurations & were extremely helpful & efficient. Highly Recommend.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your positive review! We are thrilled to hear that you found our app easy to set up and use, and that our support team provided excellent assistance. We appreciate your recommendation and hope to continue providing you with top-notch service.🥰 -nona