All reviews

Rating Breakdown

  • 5
    95% (365 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 91% (353)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 11, 2023

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ Thank you so much for the five-star rating! ๐Ÿ™Œ We're thrilled to hear you had a positive experience! If you ever need assistance or have feedback, feel free to reach out. ๐Ÿ˜Š๐Ÿ‘ #HappyCustomer #FiveStarReview Sophie|Willdesk Support Team๐Ÿฅฐ

5 / 5 Share

Nov. 10, 2023

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the five-star rating! ๐ŸŒŸ We're thrilled to hear you had a positive experience! If you have any feedback or suggestions, feel free to share. ๐Ÿ˜Š Sophie|Willdesk Support Team๐Ÿฅฐ

5 / 5 Share

Nov. 7, 2023

We have been using Willdesk for a month or two now and it has been fantastic, we love not having to use Meta business suit for messaging anymore!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with Willdesk! We're thrilled to hear that our platform has been able to provide you with a better messaging solution than Meta business suit. If you have any feedback or suggestions for us, please don't hesitate to let us know. We're always looking for ways to improve our service and better meet the needs of our users. Best, Nona|Willdesk Support Team

5 / 5 Share

Oct. 21, 2023

Amazing customer support and great functionalities. Very happy with this app.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

๐ŸŒŸ๐Ÿ˜Š Thank you for your amazing review! We're thrilled to hear that you've had a great experience with our customer support and that you find our app's functionalities to be top-notch. ๐Ÿ˜ƒ We're delighted to know you're very happy with the app! If you ever need assistance or have more feedback to share, please don't hesitate to get in touch. We're here to make your experience even more amazing! ๐Ÿš€๐Ÿคฉ๐ŸŽ‰ Best Regards, Nona| CW Willdesk Team๐Ÿ’ฌ

5 / 5 Share

Oct. 21, 2023

Excellent customer support. Super quick no matter what time zone you are in. This Live Chat has it all even the free version. So far, we are happy :)

Using app

2 days

Total reviews

43

Average rating

4.5

Developer Reply

๐Ÿ‘๐ŸŒŸ Thank you for your glowing review! We're thrilled to hear that you've had an excellent experience with our customer support. ๐Ÿš€ Our team is dedicated to providing super quick assistance, no matter your time zone. ๐Ÿ˜ƒ The Live Chat feature is a fantastic addition, even in the free version. We're so pleased to know you're happy with our service so far! ๐ŸŽ‰๐Ÿ˜Š If you ever need more help or have further feedback, please feel free to reach out. We're here to make your experience the best it can be! ๐ŸŒ๐Ÿ’ฌ๐Ÿ†“ Best Regards, Nona|CW Willdesk Team๐Ÿ—จ๏ธ

5 / 5 Share

Oct. 20, 2023

Great app, most especially, great customer support! More power to Willdesk!!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our app and customer support team. We appreciate your support and look forward to providing you with even better service in the future. Thank you for choosing Willdesk! ๐Ÿ’•๐Ÿฅฐ - Sophie // Willdesk Customer Support ๐Ÿคฉ

5 / 5 Share

Oct. 18, 2023

Great app for live chat and web form. Responsible customer support. Nova has been very helpful and solved my question in minutes!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We're delighted to hear that you've had a great experience with our live chat and web form services. We're especially proud of our responsive customer support, and it's wonderful to know that Nona was able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! - Mariadel // Willdesk Customer Support

5 / 5 Share

Oct. 18, 2023

Reply fast and solve my questions.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

It's wonderful to hear that the support team was able to respond quickly and provide solutions to your questions. We strive to provide efficient and effective support to all of our customers, so we're glad to hear that we met your expectations. Thank you for taking the time to share your positive experience with us! - Mariadel ๐Ÿ’–

5 / 5 Share

Oct. 17, 2023

Thanks Sophie, she very quickly helped me change the settings of the pop-up chat window and also suggested some improvements and did it myself!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

That's great to hear! Sophie sounds like a very helpful and knowledgeable support representative. It's always nice when they can provide quick solutions to our problems and also offer suggestions for improvement. I'm glad you were able to make the changes yourself and that your experience with the pop-up chat window has been improved. - Mariadel ๐Ÿ’–

5 / 5 Share

Oct. 13, 2023

The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

I'm glad to hear that you had a positive experience with the customer service team and that the app has been helpful for your online store. ๐Ÿ˜‡Your feedback is important to us, and we're here to assist you whenever you need support or have more questions. Thank you for your kind words!๐Ÿ˜ป -nona๐Ÿฅฐ

5 / 5 Share

Oct. 10, 2023

it's very good app. Highly recommended

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're thrilled to hear that you enjoyed using our app and would recommend it to others. We appreciate your support and hope that you continue to find our app helpful. If you have any suggestions or feedback for us, please don't hesitate to reach out. Thanks again! - Mariadel ๐Ÿ’๐Ÿฅฐ

5 / 5 Share

Oct. 9, 2023

Good app, great support,

Store

US AUTO

Using app

About 1 hour

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for your positive review of our app and support team. We are thrilled to hear that you had a great experience with both. We appreciate your feedback and hope to continue providing you with excellent service. -Sophie๐Ÿค—๐Ÿ’“

5 / 5 Share

Oct. 7, 2023

good

Using app

38 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with our customer service team and our app! ๐Ÿ˜Š๐Ÿ’ซIf you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! ๐Ÿ’๐Ÿ’ -nona๐Ÿ˜‡

1 / 5 Share

Oct. 2, 2023

unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?

Store

Enamour

Using app

About 3 hours

Total reviews

1

Average rating

1.0

Developer Reply

I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely regret any inconvenience or frustration you may have experienced. Your dissatisfaction with our service and platform is completely understandable, and we deeply regret the impact it had on your valuable time and work. We take your concerns seriously and are committed to addressing the issues you've raised. I assure you that your feedback will be shared with our team to improve our services and make sure similar situations do not occur in the future. We understand the importance of a seamless experience, especially for Shopify eCommerce users like yourself. We appreciate your patience and understanding throughout this ordeal, and we are truly sorry for the frustration you had to endure. Rest assured that we are taking steps to ensure that such delays and inconveniences are minimized going forward. If you would like to discuss your specific concerns further or if there's anything else we can do to assist you, please do not hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to making it right. Thank you for your feedback and for giving us an opportunity to improve. We hope to regain your trust and serve you better in the future. Sincerely, Mariadel

5 / 5 Share

Sept. 16, 2023

Servizio clienti impeccabile e tempestivo. Per quanto riguarda l'app, ancora la stiamo testando.

Developer Reply

Grazie per il tuo feedback positivo sulla nostra assistenza clienti. Siamo felici di aver risposto tempestivamente alle tue esigenze. Siamo anche lieti di sapere che stai testando la nostra app e speriamo che ti piacerร . Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci. Grazie ancora per aver scelto la nostra app. ๐Ÿ’— -Sophie ๐ŸŒน

1 / 5 Share

Sept. 15, 2023

I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response Iโ€™ve decided to uninstall. You canโ€™t use an app with support thatโ€™s non existent, I wanted to be able to keep in touch with customers, itโ€™s a pity that Willdesk didnโ€™t want to do the same.

Using app

8 days

Total reviews

15

Average rating

3.8

Developer Reply

We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were unable to meet your expectations. We would like to take this opportunity to assure you that we take all customer feedback seriously and are constantly working to improve our products and services. We appreciate your feedback and will use it to make necessary improvements to our support system. We hope to regain your trust and confidence in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding. -Joewelyn๐ŸŒน

5 / 5 Share

Sept. 15, 2023

Great, and the support is perfect

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We are thrilled to hear that you had a great experience using our app and that our support team was able to assist you. We take pride in providing excellent customer service and are glad to hear that it has been noticed. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you again for your review! -Joewelyn๐ŸŒน

5 / 5 Share

Sept. 12, 2023

good

Using app

39 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any suggestions or feedback, please don't hesitate to let us know. Thank you for choosing our company! -nona๐Ÿ’—๐Ÿ’—

5 / 5 Share

Sept. 12, 2023

great customer service by Sophie.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are thrilled to hear that Sophie provided great customer service. We will be sure to pass along your kind words to her. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing our company! -nona๐Ÿ˜Š๐Ÿ˜Š

5 / 5 Share

Sept. 8, 2023

Great customer service and very helpful, great app as well get the work done!

Using app

About 4 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for leaving such a positive review! We're thrilled to hear that our customer service team was able to provide you with helpful and efficient support, and that our app has been able to help you get your work done. Our goal is to make our app as user-friendly and effective as possible, while also providing top-notch customer service. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing our app! -Sophie๐ŸŒน