Willdesk: Live Chat&AI Chatbot
shopify live chat app, live chat app for shopify helpdesk
Rating
4.9
feedback
782
chart
#521
All reviews
Rating Breakdown
Oct. 10, 2023
it's very good app. Highly recommended
Thank you for your positive feedback! We're thrilled to hear that you enjoyed using our app and would recommend it to others. We appreciate your support and hope that you continue to find our app helpful. If you have any suggestions or feedback for us, please don't hesitate to reach out. Thanks again! - Mariadel 💝🥰
Oct. 9, 2023
Good app, great support,
Thank you for your positive review of our app and support team. We are thrilled to hear that you had a great experience with both. We appreciate your feedback and hope to continue providing you with excellent service. -Sophie🤗💓
Oct. 9, 2023
The Live chat support was very helpfull. She was very relaxed and answered all my questions. Thank you
Thank you for taking the time to share your positive experience with our live chat support. We are glad to hear that our representative was able to assist you and answer all your questions. We appreciate your feedback and hope to continue providing excellent service to our customers. 🤗💗 - Sophie🤗💗
Oct. 7, 2023
good
Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -nona😇
Oct. 6, 2023
their customer service was great and responsive. Was very patient and answered all of my questions also help in fixing my store chatbox.
I'm glad to hear that their customer service was able to provide you with a positive experience.💗💗 It's important for businesses to prioritize their customers and ensure that their needs are met. It sounds like they were able to do just that for you. Thank you for sharing your feedback!💝💗 -nona🤗💝
Oct. 2, 2023
unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?
I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely regret any inconvenience or frustration you may have experienced. Your dissatisfaction with our service and platform is completely understandable, and we deeply regret the impact it had on your valuable time and work. We take your concerns seriously and are committed to addressing the issues you've raised. I assure you that your feedback will be shared with our team to improve our services and make sure similar situations do not occur in the future. We understand the importance of a seamless experience, especially for Shopify eCommerce users like yourself. We appreciate your patience and understanding throughout this ordeal, and we are truly sorry for the frustration you had to endure. Rest assured that we are taking steps to ensure that such delays and inconveniences are minimized going forward. If you would like to discuss your specific concerns further or if there's anything else we can do to assist you, please do not hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to making it right. Thank you for your feedback and for giving us an opportunity to improve. We hope to regain your trust and serve you better in the future. Sincerely, Mariadel
Oct. 1, 2023
Super Service!
Thank you for taking the time to leave us a positive review! We appreciate your support and are thrilled to hear that you had an excellent experience with our service. If you ever need any assistance in the future, don't hesitate to reach out to us. We're always here to help! 💗 -Sophie 🌹
Sept. 19, 2023
Thank you for the rating! We're thrilled to hear that you're enjoying our live chat app. If you ever have any questions or feedback in the future, feel free to reach out. We're here to help and continuously improve your experience. - Mariadel
Sept. 16, 2023
Servizio clienti impeccabile e tempestivo. Per quanto riguarda l'app, ancora la stiamo testando.
Using app
7 days
Total reviews
8
Average rating
4.5
Grazie per il tuo feedback positivo sulla nostra assistenza clienti. Siamo felici di aver risposto tempestivamente alle tue esigenze. Siamo anche lieti di sapere che stai testando la nostra app e speriamo che ti piacerà. Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci. Grazie ancora per aver scelto la nostra app. 💗 -Sophie 🌹
Sept. 15, 2023
I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with customers, it’s a pity that Willdesk didn’t want to do the same.
We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were unable to meet your expectations. We would like to take this opportunity to assure you that we take all customer feedback seriously and are constantly working to improve our products and services. We appreciate your feedback and will use it to make necessary improvements to our support system. We hope to regain your trust and confidence in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding. -Joewelyn🌹
Sept. 15, 2023
Great, and the support is perfect
Thank you for your positive feedback! We are thrilled to hear that you had a great experience using our app and that our support team was able to assist you. We take pride in providing excellent customer service and are glad to hear that it has been noticed. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you again for your review! -Joewelyn🌹
Sept. 15, 2023
I've recently started utilizing this live chat software, and I have to say that it stands out as the most exceptional Shopify chat application I've come across. Its simplicity and user-friendliness really sets it apart!
Thank you for your wonderful review! We are delighted to hear that our live chat software has exceeded your expectations and that you find it user-friendly. We appreciate your feedback and are always striving to improve our app to provide the best experience for our users. Please feel free to reach out to us if you have any further suggestions or feedback. Thank you again for your kind words! -Joewelyn🌹
Sept. 14, 2023
Great app
Thank you for your positive feedback! We are thrilled to hear that you enjoyed using our app. If you have any suggestions or feedback for us, please do not hesitate to let us know. We are always looking for ways to improve our app and provide the best experience for our users. -Joewelyn 🌹
Sept. 12, 2023
good
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any suggestions or feedback, please don't hesitate to let us know. Thank you for choosing our company! -nona💗💗
Sept. 12, 2023
great customer service by Sophie.
Thank you for your review! We are thrilled to hear that Sophie provided great customer service. We will be sure to pass along your kind words to her. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing our company! -nona😊😊
Sept. 8, 2023
Great customer service and very helpful, great app as well get the work done!
Thank you for leaving such a positive review! We're thrilled to hear that our customer service team was able to provide you with helpful and efficient support, and that our app has been able to help you get your work done. Our goal is to make our app as user-friendly and effective as possible, while also providing top-notch customer service. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing our app! -Sophie🌹
Sept. 8, 2023
客服小姐姐非常耐心 点赞
感谢您的评价!我们很高兴听到您对我们的客服小姐姐的服务表示满意。我们一直致力于为用户提供优质的服务和支持,以确保他们的体验尽可能顺利。如果您有任何其他建议或意见,欢迎随时与我们联系。再次感谢您选择我们的服务! -Sophie🌹
Sept. 6, 2023
I'm in the process of finding a solution to make the app work seamlessly with my email setup, as unfortunately, the email integration doesn't currently support GoDaddy's Microsoft 365. I have to give kudos to their customer support, though – they've been incredibly helpful! Their response time was impressively quick, and they even offered some valuable suggestions that I'm looking into to potentially resolve my issue. Their support team is top-notch!
Thank you for taking the time to share your experience with our customer support team. We're sorry to hear that you've experienced an issue with the email integration, but we're glad to hear that our team was able to assist you quickly and provide valuable suggestions. We take pride in providing top-notch customer support and we're grateful for your kind words. If there's anything else we can do to help, please don't hesitate to let us know. -Joewelyn🌹
Sept. 5, 2023
Great customer service.... Unfortunately there is no Instagram DM integration
Thank you for your review! We're thrilled you've had a positive experience with our service. While we currently don't have Instagram DM integration, you can sync Instagram messages to your Facebook page inbox. Then, integrate Facebook with our app for streamlined message management. Good news! Our developers are actively working on direct Instagram integration, coming soon. 😊 Your feedback helps shape our service. If you have questions or need assistance, reach out to our team. We're here to support you. Thank you for your input! 🙌 If there's anything else to improve your experience, please let us know. It will mean a lot to us! We're here for you! 🌟 - Mariadel
Sept. 4, 2023
fantastic customer service!
Thank you for your kind words about our customer service. We take great pride in providing exceptional service to all of our customers and we're glad to hear that you had a fantastic experience with us. We appreciate your business and look forward to serving you again in the future. -Joewelyn🌹