All reviews

Rating Breakdown

  • 5
    95% (368 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 92% (359)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 17, 2023

Thanks Sophie, she very quickly helped me change the settings of the pop-up chat window and also suggested some improvements and did it myself!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

That's great to hear! Sophie sounds like a very helpful and knowledgeable support representative. It's always nice when they can provide quick solutions to our problems and also offer suggestions for improvement. I'm glad you were able to make the changes yourself and that your experience with the pop-up chat window has been improved. - Mariadel 💖

5 / 5 Share

Oct. 13, 2023

The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

I'm glad to hear that you had a positive experience with the customer service team and that the app has been helpful for your online store. 😇Your feedback is important to us, and we're here to assist you whenever you need support or have more questions. Thank you for your kind words!😻 -nona🥰

5 / 5 Share

Oct. 10, 2023

it's very good app. Highly recommended

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're thrilled to hear that you enjoyed using our app and would recommend it to others. We appreciate your support and hope that you continue to find our app helpful. If you have any suggestions or feedback for us, please don't hesitate to reach out. Thanks again! - Mariadel 💝🥰

5 / 5 Share

Oct. 9, 2023

Good app, great support,

Store

US AUTO

Using app

About 1 hour

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for your positive review of our app and support team. We are thrilled to hear that you had a great experience with both. We appreciate your feedback and hope to continue providing you with excellent service. -Sophie🤗💓

5 / 5 Share

Oct. 7, 2023

good

Using app

38 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -nona😇

1 / 5 Share

Oct. 2, 2023

unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?

Store

Enamour

Using app

About 3 hours

Total reviews

1

Average rating

1.0

Developer Reply

I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely regret any inconvenience or frustration you may have experienced. Your dissatisfaction with our service and platform is completely understandable, and we deeply regret the impact it had on your valuable time and work. We take your concerns seriously and are committed to addressing the issues you've raised. I assure you that your feedback will be shared with our team to improve our services and make sure similar situations do not occur in the future. We understand the importance of a seamless experience, especially for Shopify eCommerce users like yourself. We appreciate your patience and understanding throughout this ordeal, and we are truly sorry for the frustration you had to endure. Rest assured that we are taking steps to ensure that such delays and inconveniences are minimized going forward. If you would like to discuss your specific concerns further or if there's anything else we can do to assist you, please do not hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to making it right. Thank you for your feedback and for giving us an opportunity to improve. We hope to regain your trust and serve you better in the future. Sincerely, Mariadel

5 / 5 Share

Sept. 16, 2023

Servizio clienti impeccabile e tempestivo. Per quanto riguarda l'app, ancora la stiamo testando.

Developer Reply

Grazie per il tuo feedback positivo sulla nostra assistenza clienti. Siamo felici di aver risposto tempestivamente alle tue esigenze. Siamo anche lieti di sapere che stai testando la nostra app e speriamo che ti piacerà. Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci. Grazie ancora per aver scelto la nostra app. 💗 -Sophie 🌹

1 / 5 Share

Sept. 15, 2023

I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with customers, it’s a pity that Willdesk didn’t want to do the same.

Using app

8 days

Total reviews

14

Average rating

4.0

Developer Reply

We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were unable to meet your expectations. We would like to take this opportunity to assure you that we take all customer feedback seriously and are constantly working to improve our products and services. We appreciate your feedback and will use it to make necessary improvements to our support system. We hope to regain your trust and confidence in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding. -Joewelyn🌹

5 / 5 Share

Sept. 15, 2023

Great, and the support is perfect

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We are thrilled to hear that you had a great experience using our app and that our support team was able to assist you. We take pride in providing excellent customer service and are glad to hear that it has been noticed. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you again for your review! -Joewelyn🌹

5 / 5 Share

Sept. 12, 2023

good

Using app

39 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any suggestions or feedback, please don't hesitate to let us know. Thank you for choosing our company! -nona💗💗

5 / 5 Share

Sept. 12, 2023

great customer service by Sophie.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are thrilled to hear that Sophie provided great customer service. We will be sure to pass along your kind words to her. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing our company! -nona😊😊

5 / 5 Share

Sept. 8, 2023

Great customer service and very helpful, great app as well get the work done!

Using app

About 4 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for leaving such a positive review! We're thrilled to hear that our customer service team was able to provide you with helpful and efficient support, and that our app has been able to help you get your work done. Our goal is to make our app as user-friendly and effective as possible, while also providing top-notch customer service. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing our app! -Sophie🌹

5 / 5 Share

Sept. 4, 2023

fantastic customer service!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words about our customer service. We take great pride in providing exceptional service to all of our customers and we're glad to hear that you had a fantastic experience with us. We appreciate your business and look forward to serving you again in the future. -Joewelyn🌹

5 / 5 Share

Aug. 28, 2023

This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.

Using app

5 months

Total reviews

18

Average rating

4.8

Developer Reply

Thank you so much for your positive review! We're thrilled to hear that our app has been helpful to you and that you've been enjoying using it for several months. We apologize for any inconvenience caused by the slow page load, but we're constantly working to improve this aspect of our app. We're glad to hear that our support team has been helpful and responsive. Thank you for choosing our app and for taking the time to leave a review! -nona

5 / 5 Share

Aug. 21, 2023

We have had a few questions during app setup. App support has been very helpful in answering questions in a timely manner.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are glad to hear that our app support team was able to assist you with your questions in a timely manner. We appreciate your feedback and hope to continue providing you with helpful support in the future. -nona

5 / 5 Share

Aug. 20, 2023

Customer service has been very responsive to my initial questions about widget settings, and integration has gone very quickly and smoothly. I am currently enjoying setting up the FAQ options in the chat widget to help customers find their answers as quickly as possible. letterseals.com

Using app

About 14 hours

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a positive review! We're thrilled to hear that our customer service team was able to assist you with your widget settings and that the integration process was smooth. We're also glad to hear that you're enjoying setting up the FAQ options in the chat widget to help your customers find answers quickly. Thank you for choosing our service and we look forward to continuing to provide you with excellent support.😊 -nona😊

5 / 5 Share

July 31, 2023

Tolles Team das bei allen Problemen und Anpassungen hilft. Wir sind sehr zufrieden und freuen uns auf die weitere Zusammenarbeit.

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Vielen Dank für Ihre positive Bewertung! Wir sind froh, dass wir Ihnen bei allen Problemen und Anpassungen helfen konnten und freuen uns auf eine erfolgreiche Zusammenarbeit in Zukunft. Bitte zögern Sie nicht, uns bei Bedarf erneut zu kontaktieren. - Sophie 💖

5 / 5 Share

July 31, 2023

感觉非常不错!它很容易上手,让我的聊天变得更加高效和愉快。我喜欢它简洁明了的界面设计,客服的快速响应也让我非常惊喜!而且免费的计划完全满足我现在的需求,白嫖帝王在此,总的来说,我会毫不犹豫地向我的朋友们推荐Willdesk!

Store

Thamtu

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

感谢您的积极评价!我们很高兴听到您认为 Willdesk 易于使用,并提高了您的聊天效率和乐趣。我们的团队致力于为客户提供及时、有帮助的服务,因此我们很高兴听到您有这样的体验。我们感谢您的推荐,并期待继续满足您的需求。 - Sophie 💖

5 / 5 Share

July 27, 2023

Mariadel was a very helpful customer service agent! They stayed on the chat with me for multiple issues I was having!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

I'm glad to hear that Mariadel provided you with excellent customer service and was able to assist you with multiple issues. It's always great to have a helpful and supportive customer service representative. Let me know if there's anything else I can do to assist you. - Mariadel💖

5 / 5 Share

July 24, 2023

Great App! Was looking for a Live Chat solution & Willdesk was a standout. Easy to setup and use. Support team is fantastic, Nona & Sophie assisted me with some configurations & were extremely helpful & efficient. Highly Recommend.

Using app

About 15 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your positive review! We are thrilled to hear that you found our app easy to set up and use, and that our support team provided excellent assistance. We appreciate your recommendation and hope to continue providing you with top-notch service.🥰 -nona