Rating

4.0

feedback

289

Reviews

chart

#138

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    6%
  • Less than a year
    46%
  • More than a year
    47%

Reviews Summary

SendCloud has received mixed reviews from users. Positive aspects include ease of use, time-saving features, seamless integration with Shopify, and helpful customer service. Users appreciate the ability to streamline shipping processes, manage orders efficiently, and track packages easily. However, negative feedback revolves around issues with customer support, software compatibility with Shopify updates, pricing concerns, and problems with customs documents. Some users have experienced difficulties with integration, unresponsive support, and unexpected charges, leading to frustration and disappointment.

Highlights

Ease of use, time-saving features, seamless integration with Shopify, helpful customer service
Issues with customer support, software compatibility with Shopify updates, pricing concerns
Problems with customs documents, difficulties with integration, unresponsive support, unexpected charges

Rating Breakdown

  • 5
    75% (216 ratings)
  • 4
    5% (15 ratings)
  • 3
    2% (6 ratings)
  • 2
    2% (7 ratings)
  • 1
    15% (44 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 28, 2024

TOP service

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 18, 2024

La herramienta te permite acceder a unas tarifas mejores incluso de las que de forma directa tendrían la mayoría de empresas con los transportistas. Además del precio, el dashboard es muy útil y funcional. Realizamos el picking de forma ágil y eficiente a través del uso de pistola con scanner. Una especial mención a Óscar, nuestro account manager, que siempre está disponible para resolver dudas y configurar nuevas necesidades. Muy recomendable!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2024

Genial de momento todo sencillo

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Tevreden over sendcloud. Scheelt veel tijd, direct betere prijzen bij verzending. Had wat vragen met zelf een verzendcontract toevoegen en hele fijne support gekregen van Sedcloud!

Using app

3 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Dec. 4, 2024

If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved.... Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption. If you ship anywhere else than the European Union this products is clearly not for you...

Using app

3 months

Total reviews

2

Average rating

1.0

All reviews

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