Sendcloud | Shipping Platform

Was once a great app now just full of hidden charges Just charged and extra €19.20 for a remote delivery I asked about the charge and sendcloud say its what they get charged by dpd I have just checked and for the same parcel to same address via dpd its only €5 extra

Since the new release april 20, 2017, all orders before March 22nd, 2017 cannot be imported any more. This is done without any message, email or whatever to the client. Had Sendcloud since april 2016, we where working fine with them. But now it is chaos. There customer service is not capable to understand the problem of me as a client. Had to ask for an involved person. Very slow and frustrating process with them at the moment. There is also no support for the UPS commercial invoice. Have contacted them about this. But they cannot help me. Have to look for another app.

I was happy with this app and the service until one of my packages got lost. I followed the complaint procedure (started in March 2016) and I'm still waiting for my money. Very time consuming and disappointing.