SEOAnt ‑ AI SEO Optimizer

Dear Martin, good day! Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our AI features not currently supporting Danish. We are pleased to inform you that a significant upgrade is scheduled for next month, which will include Danish language support.🌹 Regarding the speed optimization, we truly understand your concerns. The speed can vary based on your internet connection at the time of testing. We recently re-evaluated your website using Google’s Speed Insight tool and found that your current site speed is indeed over 90. Rest assured, our app has made positive contributions to your website's performance. Thank you once again for your patience and support. We truly value your business. We are here waiting for your feedback, don't hesitate to reach out to us!🥰🌹 Warm regards, SEOAnt Team

Dear Oleh Popadynets, good day! I hope this message finds you well. 💓 Please accept my sincere apologies for any inconvenience this matter may have caused. I fully understand your concern and I am truly sorry for this😭😭 We greatly value your feedback, and I would like to provide you with detailed responses to the issues you mentioned: 1.Regarding the SEO score you raised: The SEO score you see in our app is based on a set of rules and algorithms that we have carefully designed. Each SEO platform applies its own unique scoring system, so the score displayed reflects how your website currently performs according to our app’s specific criteria and framework. 2.On the drop in your SEO score: Our SEO score serves as a reference point, reflecting your website’s performance at the precise moment of the scan. As such, it can vary depending on real-time factors, including network conditions. We encourage you to follow the optimization suggestions provided by our app to achieve better results. Besides, according to the traffic issue, we do a deep investigation and found that your traffic has been decreased before installing our app, we advice you to talk with your developers, we truly appreciate your understanding in this matter. Should you have any further questions or need any assistance, you are welcome to contact our 24/7 customer support. We will try our best to assist you in every possible way within our control.😊 Thank you once again for your trust and patience. Have a wonderful day!🌹 Warm regards, SEOAnt Team

Hi there, Thank you for reaching out to us regarding your refund request. We have processed your refund for the app you mentioned, and it should be reflected in your account shortly. We apologize for any inconvenience this may have caused. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team, who are available 24/7 to help you. Thank you for your understanding. Best regards, SEOAnt team

Hello There, Good day! I hope this message finds you well. We appreciate you taking the time to provide feedback and apologize for any issues you've encountered with our app, specifically the redirection of your Google links to /a/p URLs. We understand this has been frustrating and time-consuming for you and we sincerely apologize for any inconvenience caused. Upon investigation, we have discovered that the AMP function within our app was turned on, which is designed to improve the loading speed and performance of mobile web pages. The /a/p symbol in your URL indicates that the page is an Accelerated Mobile Page, which is optimized for mobile devices and loads quickly, enhancing user experience and potentially improving your store’s rankings. For example: If you search the website address wavwarehouse.com in the “Search box,” When you enable AMP and search the website address in the search box as above, Google will still treat this website address as a keyword query instead of a URL link. In this circumstance, the AMP page ranking will be displayed higher than the official website page. This is how AMP works and will help your store’s visibility in search results. The customer can easily find your store and enter this page much quicker with AMP. If you type the website URL link in the “link direct box,” When you input the website address in the link direct box, Google will direct to your official website. because in this situation, Google will detect that this is a URL link instead of a keyword query and direct to your official website instead of the AMP page, even if you enable this function. To resolve the issue, you can disable the AMP function, which will remove the /a/p symbol from the link. However, this may result in slower loading times and a less optimal user experience. Alternatively, you can refresh the page and the symbol should gradually disappear within a few days. If you require further assistance, please don't hesitate to contact us. We value your feedback and would like to regain your trust. Please let us know what we can do to make things right. Thank you again for bringing this to our attention and for your understanding and patience. Respectfully, SEOAnt Support of Channelwill

Hello there, We are truly sorry to see that your experience with our app did not meet your expectations. Your feedback is incredibly important to us, and we would appreciate the opportunity to understand your concerns better. If you have any specific issues or questions, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that we address any problems you may have encountered. Thank you for your understanding. All the Best, SEOAnt Support Team of Channelwil

Good Day！ Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time. We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality. Please don't hesitate to contact our support team directly—we are here to help in any way we can. Warm regards, SEOAnt Support Team of Channelwill

Hello there, We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us. Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly. Your satisfaction is our priority, and we are here to help in any way we can. Thank you for your understanding and patience. Warm regards, SEOAnt Support Team of Channelwill

Good Day😊 I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below. We would like to address each of your concerns thoroughly for your reference: 1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions. 2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email. 3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section. We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction. Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us. Your feedback is highly appreciated! Best Regards, SEOAnt Support Team of Channelwill

Hi, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services. We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon. All the Best, SEOANT Team

Good Day！ We sincerely apologize for the inconvenience and any confusion caused regarding the charges. It appears that the subscription fee was applied because the cancellation occurred after the trial period had expired. However, we completely understand your situation and are more than happy to assist you with the refund process. Please reach out to our customer support team, and we will promptly handle your refund request. Your satisfaction is very important to us, and we are committed to resolving this matter swiftly. Thank you for your understanding and patience. Warm regards, SEOAnt Support Team of Channelwill

Hello there，good day！ We are truly sorry for the inconvenience and distress this situation has caused. We fully understand how important it is to have a seamless experience, and we deeply regret any frustration you’ve encountered. Please rest assured that we are committed to resolving this matter for you. We would be more than happy to assist you with the refund process and ensure that everything is handled promptly. Kindly reach out to our customer support team, and we will address your concerns immediately. Your satisfaction is of utmost importance to us, and we are here to help in any way we can. Thank you for your patience and understanding. Warm regards, SEOAnt Support Team of Channelwill

Hi Alexander, Good day! I hope you are doing well. We received your feedback about your experience in the app and the support we would like to thank you for taking the time to provide feedback our services. For the speed issue there are several factors that could cause a sudden drop in website speed, including changes to website code or plugins, server issues, large image or video files, excessive use of CSS or JavaScript, and high traffic volume. And regarding to our "chat" support, we apologize if you feel the support is an AI bots please know that we have customer support agent and we are not using Ai Bots rest assured. Please know that we are constantly working to improve our support and appreciate your feedback in helping us identify areas for improvement. We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day! Sincerely, SEOANT TEAM

Hello there，good day！ We sincerely apologize for the difficulties you’ve experienced, and we completely understand your frustration. Our support and technical teams are dedicated to resolving your concerns, and we deeply regret that you felt let down by the process. The reason we request access to your store is because some issues may require edits to the theme code, and we only seek the necessary permissions for this specific part. Please rest assured, we will always confirm any changes with you before proceeding. We have also recently optimized the bulk editing feature to improve its performance. If you require any further assistance, please don’t hesitate to contact our support team—we are here to help and will do everything we can to ensure a smooth experience for you. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill

Hi there, We apologize for the negative experience you had with our service. We would like to reach out to you and understand what went wrong and wonder what happened on your side. If you could let us know how we can assist you and provide any necessary help through our app, we would greatly appreciate it. Our aim is to improve our collaboration and relationship with you. Thank you and have a great day. Best regards, SEOAnt Customer Service Team.

Hello there, First of all we sincerely apologize for what happened on your side. After thoroughly investigating the matter, we identified that these two charges were not processed through our APP. Instead, they were handled directly by Shopify, the platform we integrate with. For further clarification, I would like to explain the process in more detail to help you understand the situation. Our APP utilizes the Shopify API to manage charges, and this ensures a seamless experience for our users. However, in cases where charges are related to the merchant's subscription, we do not directly receive those charges and as a result, we were unable to identify and rectify the issue promptly. However, we highly suggest that you reach out to Shopify for a charge reversal request. Once again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We strive to provide the best possible service to our merchants, and we take your concerns seriously. Should you have any further questions or concerns, please do not hesitate to reach out to our support team anytime, and we will be more than happy to assist you. Thank you! All the Best, Gill | Customer Support

Hi Radiating Store, We have received your feedback and upon checking it appears that we haven’t had a communication with you yet before. With this being said, could you please confirm if the feedback left was a mistake or was intended for another store? If not, please let us know any issue or concerns that you have and we’ll be very glad to assist you! Looking forward to hear from you. Best Regards SEOAnt Customer Service Team

Hi Pixie We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly. We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way. Best Regards SEOAnt Customer Service Team

Hallo, guten Tag! Es tut uns wirklich leid, dass Sie auf diese Schwierigkeiten gestoßen sind, und wir schätzen Ihr Feedback sehr. Bitte seien Sie sich bewusst, dass es Ihre Entscheidung ist, ob Sie unseren Plan abonnieren, und wir verstehen und respektieren Ihre Entscheidung vollkommen. Unsere App benötigt einige Zeit, um mit den Daten von Google synchronisiert zu werden, und die Website-Geschwindigkeit kann von einer Reihe verschiedener Faktoren beeinflusst werden. Wir verstehen vollkommen, wie frustrierend dies sein kann, und würden uns freuen, Ihnen weiterhelfen zu können. Sollten Sie Hilfe benötigen oder Fragen haben, zögern Sie bitte nicht, sich an unser Kundensupportteam zu wenden – wir sind hier, um Ihnen zu helfen und alle Probleme so schnell wie möglich zu lösen. Vielen Dank für Ihr Verständnis, und wir wissen Ihre Geduld wirklich zu schätzen. Mit freundlichen Grüßen, SEOAnt-Supportteam von Channelwill

Hello there，good day！ We sincerely apologize for any confusion and frustration you’ve experienced. We completely understand how important clear communication is, and we are truly sorry if our messages have not met your expectations. As a gesture of appreciation for our new users, we are pleased to offer a 30% discount. We invite you to take advantage of this discount at your convenience, and please feel free to reach out if you have any questions or need assistance in redeeming it. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill

Hello There, I'm sorry to hear that you had a negative experience with the app and that it did not meet your expectations for SEO optimization. It sounds like there may have been technical issues with the app's API and meta field reading. Thank you for sharing your feedback and experience. After checking we already fixed this issue. If you still need further help and clarification please feel free to comeback and we will continue to support you. All the Best, SEOAnt Support