All reviews

Rating Breakdown

  • 5
    79% (331 ratings)
  • 4
    12% (52 ratings)
  • 3
    4% (15 ratings)
  • 2
    1% (6 ratings)
  • 1
    3% (14 ratings)
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2 / 5 Share

July 11, 2020

The app stopped showing booked appointments and stopped sending confirmations. There is no way to see now what time and date was booked.

Using app

Almost 3 years

Total reviews

7

Average rating

2.9

5 / 5 Share

July 9, 2020

Great app and great support. It was easy to install and has all the features we need. We highly recommend Sesami.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2020

Wow, an amazing app! so easy to set up! From start to finish it was such an easy install. The tips and videos were really helpful and I'm happy to upgrade.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

July 6, 2020

Setting it up was a little confusing. It took me forever even to set up a test appointment. Hopefully, it would be easier to use in the long run.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

5 / 5 Share

July 4, 2020

Starting to use it to book for virtual swimwear fitting using different sales person just pay the sub

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2020

This app was a life saver during our Covid lock down as we were able to have private in store appointments which enabled us to generate sales. Customer service was very responsive and helped up set it up.

Using app

About 1 month

Total reviews

3

Average rating

5.0

4 / 5 Share

June 26, 2020

They need to implement a way for people to schedule multiple dates at once. Currently you have to open time slots per day. Other than that, makes appointment scheduling seamless.

Using app

5 months

Total reviews

1

Average rating

4.0

5 / 5 Share

June 26, 2020

I was able to reach tech support to assist me on connecting my store. Everything worked out great and I am pleased with your services.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2020

Exactly what we needed to be able to offer appointments during this health crisis. very simple and easy to integrate into our shopify page and google calendar.

Store

Freeman

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2020

Randy and his team are awesome. The support they give is the best I've seen on Shopify. The app is very easy to use and implement.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2020

Very easy to use and works great with Google Calendar. YouTube tutorial was very helpful, i strongly recomend it.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2020

they solved our problem immediately....great job! the app works very umcomplicated and is very easy to understand.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2020

Building my THIRD store with the Sesami app. Love the functionality. Love the support. Highly recommend.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2020

Moving across to Sesami has so far been a great experience with the customer support doing a great job making sure its a smooth transition. Highly recommend

Store

ierac-i

Using app

6 months

Total reviews

1

Average rating

5.0

3 / 5 Share

June 13, 2020

Nice idea and implementation with shopify, but it is still missing some features for booking services.

Using app

Over 1 year

Total reviews

2

Average rating

4.0

1 / 5 Share

June 12, 2020

Shopping appointments are 60 minutes(the only way to set this up to have time to clean in between. Tried 45 minute variant but that gave us no time) and are every hour, on the hour, yet someone was able to book an appointment at 3:30, thus wiping out the 3-4 and 4-5 time slot. We have limited hours due to COVID-19 restrictions and we have now lost an appointment. I need to know how to fix this issue asap. I have submitted 2 support tickets with no response. Almost 72 hours later and still no response.

Using app

3 days

Total reviews

3

Average rating

2.7

Developer Reply

Hey there Tara, We are not quite sure why you wrote 72 hours without a response when we have been in constant communication with you over email. In fact we replied within 2 hours of your first email and we last exchanged emails 1 hour ago (3pm EST friday, Jun 12). As we stated multiple times over email, to create exact booking times for your clients, you just simply have it as your availability. For example : 3:00pm to 3:45pm 4:00pm to 4:45pm 5:00pm to 5:45pm We can even enter it in for you manually in your account (as we have offered over email). And the 3:30 appointment happened because you had a 30 min buffer time set, as we already explained this before on a reply two days ago. In the end, we are just here to help you succeed using Shopify and our app Sesami. We are not perfect and we know we still have much more work to do in our journey to become the world's best appointment scheduling application. However in this situation, a 1 star review is completely unwarranted.

5 / 5 Share

Sept. 26, 2020

We sell footwear, not services. But we're using this app for customers to make appointments to shop, one on one in a safe space, during the pandemic. It's working well for this purpose, even though it's not exactly what the app was designed for. Installation was straightforward and support was good. The appointments cost $0.00 and the customer has to click pay, a little awkward but it's working and we're happy with it.

Using app

Over 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

June 9, 2020

I used Sesami for booking day-of rentals pre-covid to reduce the amount of administrative work for me.

Using app

About 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

June 8, 2020

is not really helpful for a hairdresser salon i need you to call me please and work it out in better condition to use those app for my business

Using app

7 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there and welcome to Sesami! There's no need to rate us 1 ⭐️ to get our attention. Think about it this way; we're on a mission to help you no matter if you're on free or paid plan or what star you rate us. We'll contact you soon.

3 / 5 Share

July 11, 2020

I tried to use it but its not very flexible. I would like to have options of not choosing duration for services. like to pay for a deposit fee. s

Using app

4 months

Total reviews

1

Average rating

3.0