Propel Replay, Survey, Heatmap for Shopify

Propel Replay, Survey, Heatmap

Record shoppers with replay, heatmaps & analytics, boost sales

Rating

4.9

feedback

439

Reviews

chart

#45

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    18%
  • Less than a month
    42%
  • Less than a year
    26%
  • More than a year
    3%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent support provided by the team. Customers appreciate the quick responses, helpful insights into customer behavior, and the ease of use of the app. Many users found the session replays and heatmaps to be valuable in identifying areas for improvement on their online stores. The support team is highlighted for being responsive, friendly, and knowledgeable, making the overall experience with the app very positive. However, there are a few reviews mentioning the lack of a free plan and some technical issues like incomplete screen recordings and loading problems with heatmaps.

Highlights

Positive feedback on excellent support and quick responses
Valuable insights from session replays and heatmaps
Ease of use and clear recordings for assessing customer experiences
Some users mention the lack of a free plan and technical issues like incomplete screen recordings
Positive comments on the knowledgeable and friendly support team

Rating Breakdown

  • 5
    96% (422 ratings)
  • 4
    2% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 93% (406)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 3, 2025

Awesome, i love the apps, i have a better understandnig of my customers now

Using app

--

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends at The Cashmere Studio, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Dec. 1, 2025

Using a free plan currently but everything works exceptionally good!

Store

Rubbery

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Rubbery, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

4 / 5 Share

Dec. 1, 2025

Have only been using the app for a short time but so far its fairly insightful especially the recordings. Easy to install and the support team are responsive and helpful. Would reccomend.

Using app

7 days

Total reviews

6

Average rating

4.5

5 / 5 Share

Nov. 28, 2025

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Yann's Pet Boutique, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 27, 2025

Amazing support! 5/5. I asked for help with adding a few things and got an instant reply. Super helpful and fast. Highly recommended!

Store

KOZIN

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at KOZIN, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

All reviews

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