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Propel Replay & Session Record for Shopify

Propel Replay & Session Record

Record shoppers with replay, heatmaps, analytics & surveys

Customer analytics Marketing analytics Analytics apps Site optimization - Other
Developer
View on App Store

Rating

4.9

feedback

578

Reviews

chart

#161

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    4%
  • Less than a month
    36%
  • Less than a year
    46%
  • More than a year
    9%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising its ease of use, valuable insights into customer behavior, and responsive customer support. Many users appreciate the app's features like session recordings, heatmaps, surveys, and analytics, which help them optimize their online stores and make data-driven decisions. The free trial option and reasonable pricing are also highlighted as benefits. However, there are a few negative reviews mentioning issues with customer support and billing discrepancies. Overall, the app seems to be highly recommended by users for its effectiveness in improving user engagement and website performance.

Highlights

Ease of use and valuable insights into customer behavior
Responsive customer support
Features like session recordings, heatmaps, surveys, and analytics
Free trial option and reasonable pricing
Issues with customer support and billing discrepancies

Rating Breakdown

  • 5
    96% (556 ratings)
  • 4
    2% (12 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

Muy contento con el servicio porque tuve un problema con la facturación y lo arreglaron en un par de días. Así sí. Gracias!

Store

Zona Hardcore

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hola amigos de Zona Hardcore, ¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Más potencia para tu negocio! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 15, 2024

This app really helps me out when trying to see why products arent being added to cart.

Store

Hybrid EyeWear

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Hybrid EyeWear, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 14, 2024

Store

Best Sellers Shops

Using app

About 6 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at Best Sellers Shops, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 14, 2024

Best customer service ever!

Store

Open Jewellery

Using app

12 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Open Jewellery, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

Nov. 15, 2024

Store

écslair

Using app

2 days

Total reviews

6

Average rating

5.0

Developer Reply

Hello friends at écslair, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

All reviews

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