ShipHero Inventory & Shipping

Feb. 9, 2018

We have been using Shiphero from circa summer 2017. When we first stumbled upon their app inside of Shopify App Store, our first thought was "finally, an app that promises to address all our everyday problems" with regards to stock syncing and general warehouse management. For the most part this is how it has gone down, and quite honestly, any persisting issues we might be having are due to our delay to adapt to a different workflow. Our biggest issue before Shiphero was that of syncing our warehouse stock to three, yes three! shopify stores, all selling the same products but each targeting a different market in terms of geolocation and currency. Prior to Shiphero, we had been experiencing major problems with this task alone. Some apps were master of stock only, but then did not have the capacity to sync the full volume of our products. Others were also master of price, but masters of price did not master their slaves sufficiently and other similar problems. Then Shiphero came into play and off went most of those problems. Please note that Shiphero is only master of stock! Master of price was addressed in a different way. To top it off, we are now syncing two warehouses, each hosting around 100.000 variants to three Shopify stores trouble free. The only "problem" we are having in this schema is that the inventory is slow when fetching all those data from Canada (we are located in Greece - more on that later). So if you are looking for an app to do just that, there's no need to read below. Stop here. Install the app, put a smile on your face, and move on with your life and business. If you need more than just syncing your stock to one, two, three, or more stores, then Shiphero is probably the app you are looking for too. For that job alone it is much cheaper and much more efficient than any other Shopify app out there which we had the bad luck to use. Besides the online dashboard they are also offering an iPod/iPhone app and an iPad app which is promising to do your pickers' and packers' everyday life easier, more productive and more efficient. As much as we wish there was an Android alternative as well, for iDevices are far more costly and not everybody has one, however that comes down to ones adjustability. If you are thinking of using Shiphero read the rest of this paragraph carefully! You will have to purchase the hardware they are suggesting you purchase. All alternatives simply won't work - believe me we tried many! It seems like a matter of bluetooth connection protocols. Standard connection via bluetooth is HID and this replaces your keyboard, which is not what you want. Socket scanners are pricy, but totally worth their money in the long run. They can use a different protocol which appends the scanner to the input methods, the battery lasts forever on a single charge, it's light and quite responsive and you are not expected to have any problems in everyday use with rare exceptions. When it comes to picking, you will have to create a bin system so that you can assign products to bins and let Shiphero know of all this information. Creating bins, and pairing products to bins in as large a warehouse as ours was A LOT of work, but totally worth it at the end of the day! To put it in plain words, after you've gone through all of that you will be able to give an iPod/iPhone/iPad and a Socket scanner to any arbitary individual (preferably choose one with no prior warehouse working experience), instruct them what is the logic your warehouse is set up and they will be able to go fetch products from your warehouse in minutes! We had to come up with a bin system of our own, to better suit our warehouse, which spans a total of four floors. Shiphero's workflow is the following: A picker with an iDevice and a barcode scanner sets off towards the warehouse with a cart. The cart is host to a number of totes. One tote is a container of an individual order's products. The picker goes to the warehouse, uses the app to locate an item's exact location, picks and scans the item (heads up: items should have barcodes on them too!), is told what tote to put the item into, places the item and moves on towards the next tote. The picker continues like this and at the end of the picking procedure they will have completed picking an equal number of orders to the number of totes. They are then bringing their cart to an available packer, leave their cart and take the next available cart (with new, empty totes) and set off again. Then the packer can check the items of every tote, can pack the order, can use a scale to weigh the package, can print an invoice from within Shiphero, can also print a shipping voucher from within the app and have an order ready to ship, all this from within the app itself. Amazing! Now, I used the phrase "the packer can + verb" because, although Shiphero can do all of that, however we are not using all those features ourselves. The reason why we don't is a mixture of not wanting/needing to and not being available to yet. Allow me to explain. Our store, like mentioned above, is located in Greece. Shiphero does not support out of the box connection to any of the most popular local shipping companies in our country and they aren't to blame for that - it makes sense why they don't. Since we already had set up a stand alone software (custom made) for that job before Shiphero, we did not justify the cost and effort of creating a new one, but instead kept on using that alongside Shiphero, and it is working just fine as it is! We are using neither their scale options, nor their invoice printing or shipping voucher printing. We are a very happy Shiphero users team and very satisfied at the value for money ratio! And now comes the time for the most important part when dealing with external apps. And that is none other than software support! How could I express myself in a way that would suffice to explain how great their support is?! Nicholas, Martin, Yosef, Aaron, Adam, Belen, Amanda, Patti (guys and gals please forgive me if I have forgotten somebody) can be proud of their patience, and customer service skills. Rarely have I needed to contact an app's support department as often as I have done with Shiphero (especially during setting up everything for the first time), and even rarer have I enjoyed such a welcoming response each and every time! To better explain how great their support is, please consider yourselves, how often do you receive emails from an external app's support when you have not contacted them for an extended period of time, only to be asked if you have been experiencing any problems with their app lately, if you have any concerns of suggestions for further improving their produt, and all of that without their promoting any other products of theirs after their expressing their "interest"? Our only "we-wish-for" of ours would be, we wish they offered 24/7 support sooner than not, since their being located in New York and our being located in Greece, sometimes renders communication slower than desired. So, if you've read this far, you might be asking yourselves "This app sounds like perfect! Is it so good, or is it too good to be true?". In a nutshell, it is pretty good, but, like all things, it is not perfect. If you value a very good product, rich on features, bundled with an awesome support, and are willing to pay little extra for that, then look no further!!! Konstantinos Sakkas - brands4all.myshopify.com

Jan. 24, 2018

Being a small business finding the right app to fit your company needs can be difficult, especially when there are so many to choose from. My store has gone through multiple apps to try and find a solution to our inventory and shipping problems. We have multiple locations that we keep stock and Shopify doesn't allow more than one store location to separate inventory counts. Lucky for us I found ShipHero! Not only have they solved how we go about fulfilling orders but they have also become a complete solution to our inventory problems! With ShipHero I am now able to manage each location with ease and on top of that i can get a report of what is needed to be ordered! Those few features only scratch the surface of what ShipHero can do! There are so many useful tools to use and i find myself discovering a new feature everyday. The best part of all is the amazing support they have. Any and all questions i have asked, (there are quite a few), they were able to answer right away! Even for someone like myself who is fairly new to all of these management apps, they respond quickly and with lots of detail to make sure i understand and left me feeling more confident by the end of each conversation. So if you are looking for a solution to any and all of your inventory and shipping needs, then look no further! The more you use ShipHero the more you will love it and be happy that you made the right choice. Thank you ShipHero! -Dan Ruta- www.Gard.in

Nov. 3, 2017

Nicholas from Shiphero is truly amazing. I'm so thankful for his services and for what he has done. A true blessing and couldn't be happier to have ShipHero in my life! Thanks again and have a blessed day :) -James Doyle, Owner, FREEZINda www.freezinda.com

Oct. 27, 2017

If you are looking to fulfill every last need you can think of --- shipping, accurate barcoding with inventory control, returns (THAT UPDATE AND HOLD YOUR INVENTORY--- EEEK), you name it... THIS IS THE program to get. I have spent MONTHS trying to swing between programs that would give me workarounds to provide simply everything shiphero provides. I cannot go on and on about this company and program enough. Martin and Nicholas are CONSTANTLY working and helping me WHENEVER I need. They go above and beyond, they work out small quirks, help me understand things that I don't quite get, they help me process solve to most efficiently utilize their products to help my business grow and run smoothly. They have a HUGE database of help pages as well that cover nearly every question you can think of. It's truly the entire package for e-commerce operations to run like they SHOULD. Accurately, speedy and everything connected in ONE location with Shopify. They just GET IT. You aren't talking to bland, vanilla developers who have no idea how things should flow or work in actuality. They GET it. Things make SENSE. Not only are they extremely responsive, kind and intuitive....they're a riot! They actually have PERSONALITY. Especially that crazy British mess, Nicholas. The entire thing is just an absolute breath of fresh air. I am THRILLED to have this program and work with this company. I simply do not have enough words or time to fully explain the benefits and issues it's solved for my business and employees. We're about to take OFF and expand into a large warehouse. With their help, this transition will be FLAWLESS. As mentioned, I don't have enough good things to say about them. I really don't. There's literally NOTHING that they do not have that I absolutely wish it could. It's the MAC DADDY and I can tell you, if you stick with it, this program and team will make it worth it. To be 100% genuine here, I think the only thing worth even mentioning that is a bit of an issue is the $99 user fee. When I am hiring part-time help to help pick and pack (literally nothing else) - that is just too expensive. That increases costs a lot and no matter how I slice it and try to make it more economically feasible, I can't quite validate that expense per user. I feel there should be an alternative - such as a part-time user login (that you can track on different days etc). For example, I have college students that work 2-3 days a week. They are here at different times. But, they work no more than 10 hours a week each. I do not feel that they should have two separate logins. Not everyone in a warehouse works full time. Otherwise, again --- this is the best program for 8456845 reasons. Truly.

Oct. 11, 2017

We've been using ShipHero for over 2 years now and we can't imagine running our warehouse without it now. ShipHero have increased our pick & pack efficiency and allowed us to easily scale and grow our business. Their reporting functions also help us better forecast our inventory needs. Their support is absolutely amazing - extremely helpful and almost always responding within minutes. I would go as far as saying that ShipHero has the best customer support out of any app or SaaS product we've used. I would have no hesitation recommending ShipHero to any growing eCommerce business.

Oct. 2, 2017

My business never got this app to work. We had some costly mistakes due to using this app; however, we did receive support. Eventually, it started feeling like they were avoiding us and we felt like we were being a pain to them. After 30 days of trying to get this app to work, we finally gave up and they gave us our money back.

Aug. 2, 2018

This is a personal, responsive company that really understands what warehousing software needs to provide. Unlike the competitors, the workflows are user-centric. If you are packing, you see only the information you need to efficiently pack. Likewise with picking, receiving and every other warehouse operation. Customer service is handled via online chat and they are FAST. If you have a question, they respond with an answer within minutes. No more down time while waiting for tickets! Hands down the best value in this category.

Sept. 12, 2019

Having used Shipstation, Stitchlabs and several others before ShipHero, I cannot recommend ShipHero more highly. ShipHero is a complete system for running your ecommerce operation. It is powerful, the system is fast and it's reliable and accurate. There are a ton of features in ShipHero that we did not expect to find, it's a pretty comprehensive solution. If you're shipping more than 200 orders a day, you won't find better software to run your Shopify business than ShipHero.

Sept. 1, 2017

Nicholas, Aaron, Martin, Adam, Anthony and many others from the support team: Thank you. Integrating a system like Shiphero requires a lot of support and patience, and those guys are effortless on explaining every question and solving every problem. We exchanged over 100 e-mails in 30 days of trial and I'm confident that Shiphero is going to be a partner for my business for many years to come.

Aug. 24, 2017

Our team has been working for the past 2 months to take a business online within a 3 month period for approx. 10,000 items. The team at Ship Hero is very responsive to our questions about picking logic, shipping labels, and process development for requirements such as returns and order cancellations. Josef, in particular, is quick to understand our questions and provides fast responses and recommendations to move forward, In cases where our needs required customization, we were presented with options and associated costs. Ship Hero has a nimble team who jumps in and contributes to quick solutions in our race to go to market. Much appreciated.

Aug. 23, 2017

ShipHero patiently worked with us to move from a fulfillment center into our own warehouse and distribution center. The app and software are fantastic and have allowed us to streamline picking, packing, receiving, purchase orders, warehouse management, inventory control and all the other important processes that go into running an online business today. The system is easy to use and employees were able to learn how to use it within minutes. The best part about the app though are the people that support us and the fanatical support they offer. They're super quick to resolve any issue we have. If you're looking for an app to streamline your entire online business, give ShipHero a try!

Aug. 23, 2017

We've been using ShipHero for the last few years to manage our operation. We used to be on a custom cart and now are on Shopify Plus. We're a fairly large operation, with several large stores in New Jersey as well as https://www.winechateau.com/ ShipHero is a full solution for the backend of our business, including of course shipping, inventory and receiving, but also inventory value reports, purchase order generation and returns management. Using ShipHero with barcode scanners has made a huge difference in the efficiency and accuracy of our operation. ShipHero is dependable and reliable. I highly recommend ShipHero to anyone on Shopify or Shopify Plus!

Aug. 12, 2017

We've been using ShipHero for over 6 months and have had a few issues, but their customer service and tech support has always been very responsive and worked us thru any issues. We also like the fact that it updates inventory almost immediately between Shopify and then to our other channels. The iPad app is very useful for doing cycle counts, pick and pack online orders and managing inventory overall. We would highly recommend them to anyone looking for a comprehensive inventory management system for their multi-channel business.

Aug. 9, 2017

I've had a few pain points with ShipHero but overall the experience has been very positive. The highlight for me has been their customer support team --- they offer live chat support and almost always reply within minutes, with a dedicated rep that's super knowledgeable about the platform. I've found a lot of apps within the Shopify store that have offered excellent CS support, but it's hard for me to think of one better than ShipHero so far.

Sept. 14, 2018

I recommend ShipHero highly. Shopify + ShipHero is how we run our business and we're delighted with both. The software has the features we need to run and scale our business. Would give 6 stars if I could. Give ShipHero a try.

July 26, 2017

Great app to manage your shipping. It doesn't matter how complicated your set up is, the guys at Shiphero are with you every step of they way !

July 15, 2017

Love it! warehouse management at its best. guys over at SH help us all the time. incredible service and app!

July 15, 2017

This is the glue between my sales channels and my warehouse. I was impressed by the automatic shipping confirmation email that includes tracking which is sent through shopify as soon as orders are fulfilled. I didn't even have to configure that. It syncs for free with Xero so now my accounting workflows are automated, too.

June 29, 2017

ShipHero has been a great partner. The staff is always quick to respond, and the in-person training was extremely informative. It's been a wonderful tool and helped with all of our shipping needs. We can't recommend it enough.

June 26, 2017

ShipHero is a powerful software solution back-end for your e-commerce operations, highly recommended. Whether you are working in popular storefronts like Shopify or on Amazon, the best marketing, the best product, the best stores.. All of it quickly falls apart without integral fulfillment. Efficiently getting product out to customers, handling the organizational overload of multiple e-commerce front ends or hundreds of orders, interfacing with multiple carriers and tiers to keep shipping costs in check, maximizing efficiency in the warehouse, and most of all organization.. ShipHero brings all this and more to the table. Support has been excellent, we needed clarification and a feature change to meet the extensive customization in our e-commerce operations, ShipHero saw the benefit and expanded their API within a day. That kind of attention to detail, initiative and support when combined with an already stellar software product make for an unbeatable combination. Our expanding e-business needs a solid foundation, Shiphero has provided this for us.