ShipHero Inventory & Shipping

Dec. 8, 2018

We use ShipHero to run our operation. We have several shopify stores and sell on Amazon, eBay and Walmart. We peak at a bit over 1,000 orders a day. ShipHero is the most sophisticated software for running an ecommerce business. ShipHero syncs inventory automatically and works great. ShipHero allows us to ship quickly and accurately. We use the mobile apps and web app for shipping. The system is fast, reliable and has a ton of complex functionality. If you're running an ecommerce business with scale (say over $5million in annual revenue), there is no better solution that ShipHero.

Nov. 21, 2018

It's a good app when it's working. Let me tell you about my experience. The quantity of the product is not sinkable with my store. Allocated is not working properly and cannot be used. Unable to identify warehouse. If you don't believe me, please email me. I'll share my screenshot. [email protected]

Oct. 18, 2018

As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option. That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.

Oct. 8, 2018

We switched over to Shiphero from Shipstation in March of '17 and we couldn't be happier. We switched over initially because we needed our pickers to have the ability to scan products - we had lots of issues with shipping the right item wrong size previously. After the adjustment period when people are learning the software and forcing it to do things it is attempting to stop, everything runs smoothly. It integrates seamlessly with Shopify which has been fantastic, one thing we wished there was Quickbooks integration but we've found a decent piece of software called Softcookies to handle this. The Shiphero staff has been quite professional and expedient when answering questions or fixing any problems we've come across and have made the transition and continued use of Shiphero to be nothing short of wonderful!

July 12, 2018

We are very happy with shiphero! We did tons of research on all the inventory apps available which led to shiphero and sku labs. We installed both apps and did a series of tests finding that shiphero had a lot more features for inventory management and shipping. Shiphero is great to get started with inventory management with plenty of room for growth. Their mobile app is great also for sending shipments in just a few clicks. Here are a few things that we really like about the app: 1) We store pdf's within the sku's for technical drawings (would love it if we could upload other files, currently just have the ability for images and pdf's) 2) We have nested kits so we know every individual part that makes up our products. Also allows for effortless inventory tracking. 3) We have an automation rule set to use a customers shipping account when they place an order and our shipping account for regular customers. We also have automation rules set to prioritize shipments. 4) We set up vendors for different departments of our business to send purchase orders when we need to manufacture more of our products. 5) Any questions or help we need they are very quick to respond with knowledgeable people on the other end. 6) All outgoing orders are quickly barcode scanned for accuracy with visibility showing that the packer did his job correctly. I highly recommend this app. Their product and service is so great that I had to take the time to give them a great review for all their hard work!

July 11, 2018

I would give ShipHero 6 stars if I could! Easy to use software right out of the box. Same look and feel as Shopify, so there's limited training needed. It fits the needs of our large 8-figure turnover company with 50+ employees, covering everything from Wholesale, Goods In, Barcode Readers, Different User Access Levels, iPad App for even easier access and use, easy plug-n-play with Shopify, and the best help and support you could wish for. Fast, prompt and genuinely helpful. We looked at all of the other solutions, and ShipHero was by far the best value for money. They're difficult to beat. DW, CMO, WigOutlet.com

May 4, 2018

ShipHero is the answer to all your inefficiencies in your warehouse! Are you looking for a complete, "out of the box", Warehouse Management System (WMS) to improve your business? Do you want to enable LIVE inventory quantities that are pushed to your sales platform, organize your warehouse inventory with product locations, improve picking/shipping speed and accuracy, lower shipping costs, have the ability to cycle count inventory on a regular basis without closing your store, create purchase orders and receive inventory with the click of a button, and continuously track warehouse performance and metrics in real time?? ShipHero can do all this and MORE! Our business was growing at such a rate that we could barely keep up with the volume of orders each day. We were in need of a system that was much more efficient and accurate compared to the current system we were using, which was basically "Stone Age" technology. We needed a system that controlled our inventory across our various sales channels, IN REAL TIME, to prevent running out of stock, causing customer back orders. We wanted a system to seamlessly purchase products from our manufacturers, receive them into our warehouse inventory, and make them available for sale on our channels. Picking and shipping orders with paper invoices, one at a time, was just not efficient any more. Trying to determine the cheapest and fastest shipping carrier ourselves was slowing our throughput with shipping. We were tired of manually taking metrics and entering them in an excel sheet to create reports on our progress within the warehouse. The list when on, and on, and on... Once we found ShipHero, it was game on! It seemed as though every thing we needed to improve upon to grow our business, ShipHero had an answer for. The ShipHero Support staff was instrumental in assisting in the implantation of their system. They stayed in constant communication every time we had questions about how to use or implement the system until we had a solution. With a very useful support web page, YouTube videos, LIVE webchat, and the rest of their solutions support team, setting up ShipHero was not that hard at all. In a little over 6 weeks, our warehouse went from the stone age to the 21st century and we couldn't be happier! The warehouse used to be a focal point of our attention, now that we have ShipHero in place, we can focus our entire attention on continuing to grow our business!

May 2, 2018

ShipHero's functional features are exactly what all Ecommerce stores/shops need to run a organize and successful business. Once you are familiar with the platform and have all the functionalities tailored to your company's needs, the work flow becomes more fluid. However, we hope to see a stronger on-boarding demo, maybe more youtube tutorial videos in the future. Setting up Shiphero is a process. It is discouraging to seek assistance and be sent a link to an article to resolve the issue. I think we can all agree that nowadays businesses run on immediate answers and solutions, this is the reality of the industry we all work in. Whether it is demanded by business customers or buying customers. ShipHero support team has been AMAZING through the process. Not to discredit anyone on the team, but I would like to acknowledge AMANDA & MARTIN for providing great customer support. It takes TREMENDOUS PATIENCE to deal with 1000's of customers with countless questions & concerns on a day to day basis. These two have been exceptional and HOPE THEY BOTH GET RAISES! (hope that helps =) haha ) Looking forward to seeing ShipHero's IMPROVED & NEW FEATURES in the near future. We look forward to our longterm partnership with ShipHero. HERAIHERO

May 1, 2018

Amazing platform! Our fulfillment process has really been simplified. Their team recently held our hand through an otherwise tough migration and it couldn't have been any smoother. Thanks ShipHero!

April 10, 2020

If you want a full system for running your e-commerce business, you found it. ShipHero does a lot. We do custom embroidery in bulk for schools. We do subscription boxes. We sell on Amazon, Walmart, eBay. We do FBA. We ship from multiple-warehouses. We can sell over 1,000 units in 24 hours during our sales. We receive orders by the 40' container with about 10,000 units coming in at a time across multiple sizes and colors which are received by several people simultaneously. ShipHero handles all these things extremely well. 6 stars if I could.

March 16, 2018

WE LOVE SHIPHERO!!! From order fulfillment to inventory management, could not ask for anything better. The iPad/iPhone integrations make life easy and reduce packer error like nothing else. Great team, great support, couldnt ask for anything more!

Feb. 9, 2018

Thank you so much for shiphero team. Used this app for three years now. No matter for order shipping or quantity update is well done. Great communication, highly recommended to all online business users.

Jan. 24, 2018

Being a small business finding the right app to fit your company needs can be difficult, especially when there are so many to choose from. My store has gone through multiple apps to try and find a solution to our inventory and shipping problems. We have multiple locations that we keep stock and Shopify doesn't allow more than one store location to separate inventory counts. Lucky for us I found ShipHero! Not only have they solved how we go about fulfilling orders but they have also become a complete solution to our inventory problems! With ShipHero I am now able to manage each location with ease and on top of that i can get a report of what is needed to be ordered! Those few features only scratch the surface of what ShipHero can do! There are so many useful tools to use and i find myself discovering a new feature everyday. The best part of all is the amazing support they have. Any and all questions i have asked, (there are quite a few), they were able to answer right away! Even for someone like myself who is fairly new to all of these management apps, they respond quickly and with lots of detail to make sure i understand and left me feeling more confident by the end of each conversation. So if you are looking for a solution to any and all of your inventory and shipping needs, then look no further! The more you use ShipHero the more you will love it and be happy that you made the right choice. Thank you ShipHero! -Dan Ruta- www.Gard.in

Oct. 2, 2017

My business never got this app to work. We had some costly mistakes due to using this app; however, we did receive support. Eventually, it started feeling like they were avoiding us and we felt like we were being a pain to them. After 30 days of trying to get this app to work, we finally gave up and they gave us our money back.

Aug. 2, 2018

This is a personal, responsive company that really understands what warehousing software needs to provide. Unlike the competitors, the workflows are user-centric. If you are packing, you see only the information you need to efficiently pack. Likewise with picking, receiving and every other warehouse operation. Customer service is handled via online chat and they are FAST. If you have a question, they respond with an answer within minutes. No more down time while waiting for tickets! Hands down the best value in this category.

Sept. 1, 2017

Nicholas, Aaron, Martin, Adam, Anthony and many others from the support team: Thank you. Integrating a system like Shiphero requires a lot of support and patience, and those guys are effortless on explaining every question and solving every problem. We exchanged over 100 e-mails in 30 days of trial and I'm confident that Shiphero is going to be a partner for my business for many years to come.

Aug. 24, 2017

Our team has been working for the past 2 months to take a business online within a 3 month period for approx. 10,000 items. The team at Ship Hero is very responsive to our questions about picking logic, shipping labels, and process development for requirements such as returns and order cancellations. Josef, in particular, is quick to understand our questions and provides fast responses and recommendations to move forward, In cases where our needs required customization, we were presented with options and associated costs. Ship Hero has a nimble team who jumps in and contributes to quick solutions in our race to go to market. Much appreciated.

Aug. 23, 2017

ShipHero patiently worked with us to move from a fulfillment center into our own warehouse and distribution center. The app and software are fantastic and have allowed us to streamline picking, packing, receiving, purchase orders, warehouse management, inventory control and all the other important processes that go into running an online business today. The system is easy to use and employees were able to learn how to use it within minutes. The best part about the app though are the people that support us and the fanatical support they offer. They're super quick to resolve any issue we have. If you're looking for an app to streamline your entire online business, give ShipHero a try!

Aug. 23, 2017

We've been using ShipHero for the last few years to manage our operation. We used to be on a custom cart and now are on Shopify Plus. We're a fairly large operation, with several large stores in New Jersey as well as https://www.winechateau.com/ ShipHero is a full solution for the backend of our business, including of course shipping, inventory and receiving, but also inventory value reports, purchase order generation and returns management. Using ShipHero with barcode scanners has made a huge difference in the efficiency and accuracy of our operation. ShipHero is dependable and reliable. I highly recommend ShipHero to anyone on Shopify or Shopify Plus!

Aug. 9, 2017

I've had a few pain points with ShipHero but overall the experience has been very positive. The highlight for me has been their customer support team --- they offer live chat support and almost always reply within minutes, with a dedicated rep that's super knowledgeable about the platform. I've found a lot of apps within the Shopify store that have offered excellent CS support, but it's hard for me to think of one better than ShipHero so far.