Sales Box ‑ Free Shipping Bar
Sales Box Shopify Smart Free Shipping Bar Solution
Rating
4.4
feedback
144
chart
#9,023
All reviews
Rating Breakdown
Review RSS Feed
Sept. 26, 2023
The sale box displays a lot of information and allows our customers to see promotions quickly. It is a very good software and the customer service solves the problem very fast.
Aug. 31, 2023
Customer service was very quick to respond and solve the problem. They deserve a favorable review. Good App
April 14, 2023
This plugin is very convenient for me because it allows me to display different discount codes for different products very quickly through the grouping feature. At the same time, their customer service team is really fast, patient and professional, we inevitably encountered some trouble, and the great customer service team made me feel at ease. 100 stars for Raymond.
Sept. 26, 2022
The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, when I got a hold of a "Developer rep" I was basically told to fix it myself using their code tool which also does not work. Honestly disappointing...
Hi there, Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us. For the bad support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your understanding in this situation. As we have checked your case, one of my colleague is following your case, please kindly check your email and let them know if you need further support. Regards, Brian Sales Box ‑ Shipping & Offers Support Team
Jan. 19, 2022
Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!
Hi Matt, Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us. For the bad support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. As I have checked your case, my colleague is supporting your case, please kindly check their response and let them know if you need further support. Regards, Carrick Sales Box ‑ Shipping & Offers Support Team
Nov. 15, 2021
Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing. What a joke
Hi Balardi, Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience To make it clear about our pricing, the price of Premium plan will be based on your Shopify plan - Basic Shopify plan: $19/month - Professional Shopify plan: $29/month - Advanced Shopify plan: $39/month - Plus Shopify plan: $59/month In addition, we have an published article about our pricing plan in details, you can refer to it. We have seen that our colleague has sent you follow-up email, please let them know if you need further support. Looking forward to hearing from you soon. Regards, David Sales Box ‑ Shipping & Offers Support Team
Sept. 30, 2020
This is my revision Review I get the support I need just a bit delay but once they contacted the requirement was finished immediately with in 1 to 3 hours I may give 5 star as well still I feel the price is bit more and rest of all is good.
Hi there, Here's Raymond from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Sales Box users like you. Thank you for the loving words you've shared, and thank you for being the best part of Sales Box. Also I highly recommend you to check our blog for latest news regarding not only Sales Box, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Raymond Sales Box ‑ Shipping & Offers Support Team
June 11, 2020
Thank's a lot for the help. I'm very happy with this app and all the support that i have with the staff.
Hi there, This is Johnson from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Sales Box ‑ Shipping & Offers Support Team
June 11, 2020
Easy to set up. A tutorial explain all you have to know about the app. I recommend this app to any one.
Hi there, Here's Raymond from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Sales Box users like you. Thank you for the loving words you've shared, and thank you for being the best part of Sales Box. Also I highly recommend you to check our blog for latest news regarding not only Sales Box, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Raymond Sales Box ‑ Shipping & Offers Support Team
June 9, 2020
great app! very helpful my business went up very well really appreciated the effort! keep up the good work!
Hi there, I'm Kate from Sales Box ‑ Shipping & Offers Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Sales Box app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Sales Box. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kate Sales Box ‑ Shipping & Offers Support Team
May 18, 2020
I changed theme and plug in went missing. I added a staff account from the developers and they changed the code.
Hi there, I'm Anna from Sales Box ‑ Shipping & Offers Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Sales Box. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Sales Box, but also other FireApps applications and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Anna Sales Box ‑ Shipping & Offers Support Team
Feb. 2, 2020
The app looks neat! The box was not showing at the first time, so I contact the support team and they helped me out. They responded quickly, and it was fixed in less than 15 minutes. Great job!
Hi there, Here's Seri from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Sales Box combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Seri Sales Box ‑ Shipping & Offers Support Team
Feb. 2, 2020
I met the urgent troubles when I could not access to the app to edit, but I got the fast support from Customer Support Team via chat, really quick and fast response...Recommended
Hi there, My name's Muffin from Sales Box ‑ Shipping & Offers Support Team. We really appreciate your feedback and comment about your experience when using Sales Box and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Sales Box, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Muffin Sales Box ‑ Shipping & Offers Support Team
Feb. 2, 2020
I got some problem with the app, cannot access it. I emailed the support team and they fixed the issue in couple hours. Thank you for prompt reply from the team!! Great apps
Hi there, Here's Lynn from Sales Box ‑ Shipping & Offers Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lynn Sales Box ‑ Shipping & Offers Support Team
Feb. 4, 2020
I have had a few minor issues with this app. Tech support have been very helpful however I must say. Big thanks to Kate for your recent help. I will stick with this app because when it is running smooth it is awsome. I think over time this app will get even better. hopefully from now on there will be less downtime and the tech people here can concentrate on more improvement. Be good to see things like ability to duplicate special offers.
Hi Jason, This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met. Due to an unexpected server problem and limited development resource during weekend, it took more time to troubleshoot the issue. However, this problem is solved now, and I hope you can give our app another chance to serve you in the best way as it was in the past. Look forward to hearing your reply. Regards, Lynn
Feb. 1, 2020
I wanted this app to work as it had the exact features I was looking for, but unfortunately the recent reviews are the same experience I had. I did the free trial and the app worked for maybe a half a day. It took over a day to get a response, then over another day to get another response that someone else would be looking at it.... 90% of the time I couldn’t even get the app/dashboard to open. Could be a great app if they could get the issues resolved but for now be leary, it’s expensive for something that works less than half the time.
Hi Kelly, This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met. Due to limited development resource during weekend, it took more time to troubleshoot the issue. However, this problem is solved now, and I hope you can give our app another chance to serve you in the best way as it was in the past. Look forward to hearing your reply. Regards, Lynn
Feb. 1, 2020
The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......
Hi there, This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met. Due to an unexpected server problem and limited development resource during weekend, it took more time to troubleshoot the issue. However, this problem is solved now, and I hope you can give our app another chance to serve you in the best way as it was in the past. Look forward to hearing your reply. Regards, Lynn
Feb. 2, 2020
Simply do the job! The box was not showing at the first time, I contact support team for help, and they did a great job. Now it is working well. One more thing, I hope to have more styles in the future.
Hi there, This is Petey from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Sales Box users like you. Along with Sales Box, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Petey Sales Box ‑ Shipping & Offers Support Team
Jan. 12, 2020
App is easy to install, to use, and provides various number of customization. It also looks good as well. Needed support for a specific placement which required coding, and the support team was superb, helpful and quick. Highly Recommend !!!
Hi there, I'm Yung from Sales Box ‑ Shipping & Offers Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Sales Box team and we have been trying our best to develop and improve Sales Box to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Sales Box, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Yung Sales Box ‑ Shipping & Offers Support Team