ShipX ‑ Shipping Rates & Rules
Shipping calculator to set shipping rule by product, postcode
Rating
5.0
feedback
1,096
chart
#174
All reviews
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Sept. 5, 2025
This app worked perfectly for our business in order to combine delivery rates for multiple products so we were not overcharging for delivery and remain competitive. It was not easy to set up so I contacted support and Vignesh was able to help me with set up. I recommend Durkesh.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
June 22, 2025
Excellent Customer Support & Great App! We were having issues with our Shopify store's shipping rates, and Logbase’s customer service went above and beyond to help us. Vignesh, in particular, was incredibly patient and took the time to walk us through the setup, ensuring everything was working properly. Thank you again to Vignesh and the Logbase team for your outstanding support!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Feb. 4, 2025
Vignesh was very patient and helpful. There was some confusion about different item types but he let me take as much time as I needed. I don't feel the rates were explained clearly. At first, he said "you won't pay the extra $20/month if you change your Shopify plan". But then, he didn't make it clear that when I activated Logbase, I would need to then pay a different $20/month.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 28, 2025
Vignesh
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Jan. 27, 2025
Janani has been fantastic , she has helped us set our rates up via zoom call and explained everything in depth. Janani made sure all my expectations were met and i have been blown away by the quality and value.
Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.
Jan. 27, 2025
Nitihish was a great help, thank you
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 25, 2025
Great help and support by Nithish, been using the app for sometime now and very happy with it. Does excatly what we need.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
May 20, 2025
This is the best help center I've found and Durkesh helped me to set up the plugin correctly and she found the solutions for my needs. I strongly recommend this plugin.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 21, 2025
Durkesh is really helpful, spent nearly two hours to help me fix the issues
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nov. 20, 2025
This app is really great for shipping rates specially the scenarios having different conditions, Deepan, the representative from, Logbase, the owner of this app, was really helpful during setting up the rates for me, he guided me through all the settings on zoom!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 20, 2025
The service (via chat, zoom) has been excellent on this app. Nithish was very helpful in troubleshooting some setup and metafield details for me!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 17, 2025
*****Vignesh was a great help in setup! App is very organized - so far, so good.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 17, 2025
I needed help working out how best to setup some complicated shipping rates - I wasn't even sure it was possible! I jumped on a Zoom call with Durkesh, he was able to get the rates working properly and explained how to setup the rules to enable me to develop them further. I believe this is the best shipping rates app for shopify!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 15, 2025
Vignesh has been very helpful correcting my settings to make the app behave as I intend it to.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 15, 2025
We’re incredibly grateful to Vindu for helping with the setup process. She is extremely patient and guided us step by step, making everything so much easier to understand. The app itself is user-friendly and works seamlessly. Highly recommend both the product and the excellent support team!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 14, 2025
Janani Help us to setup the shipping rates on our website.
Thank you so much for your fantastic 5-star review! We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 13, 2025
This app does exactly what it says it's going to do and I couldn't be more satisfied. The support is top notch and worth every penny. I'm pretty green when it comes to Shopify, Vindo was ultra patient and efficient in getting us set up for success.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 10, 2025
Vignesh is very helpful and cleared all the doubts and issues.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 10, 2025
I had the pleasure of working with Siva during the onboarding process for the app, and I couldn't be more impressed. Siva was incredibly professional, knowledgeable, and helpful throughout the entire process. Siva's expertise and dedication truly stood out, and I felt well-supported at all times. Highly recommend Siva for their exceptional professionalism and outstanding service!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jan. 1, 2026
Nithish,Vignesh, Jennifer, Deepan and Siva did a great job helping me set up the app. They of them saved me a lot of time by getting on a zoom call, sharing my screen and walking through everything I needed, including chating with Shopify on my behalf. Super service. Great App!! Highly recommended!!! Thank you
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.