Shippit | Shipping & Delivery

March 11, 2020

Love using Shippit! We have used many shipping platforms in the past and Shippit provides the best UI we have seen so far and customer support is great.

March 11, 2020

We found Shippit integration easy to use and set up. It has created efficiencies reducing human error and in turn saving us time and money.

March 11, 2020

We have been using Shippit with our business as we've grown over the past few years, and it's scaled with us really well. Very happy with the range of options it affords.

March 11, 2020

I've tried alot of apps and integrations to sync up with Australia Post and Shippit has been the best. It allows us to easily print labels and auto update tracking information back into Shopify

Nov. 14, 2019

After my experience I sadly found this app to be more of a hinderance than a help. Everyone has a different experience of course, this was just mine. To summarise: I wouldn't recommend this app to anyone. Here is why I would recommend staying away from it: -->>There are a lot of technical bugs and functions that don't seem to work in the system, causing a LOT of headaches and wasted time. Ive had technical issues filtering tags, filtering out particular couriers from syncing with Shippit, connecting Shippit with Shopify, making sure that shipment costs actually appear on checkout. All of these issue result in dealing with the customer service team, which leads to my next point. -->>The customer service is quite poor - the team respond fast (great!), however often (almost always somehow?) give you incorrect information (as one of a variety of examples, I was told I needed the Shopify advanced plan to use Shippit, which is incorrect, wasting me money. They also seem to be unable to access your account information, as they regularly told me that I'm not signed up for international orders although I am and that I didn't have shipping synced with Shopify although I did. When you have issues they often refer you back to Shopify - who then politely redirect you back to Shippit - and the cycle goes on) -->> Due to the technical bugs, you end up doing a lot of manual work that the app is supposed to save you from doing. -->> There is poor guidance on how to use the system. The tutorials that exist are basic and don't include a lot of really essential information on how to get set up, leading to a lot of problems when you go to ship. (E.g. I wasn't advised that it would be a lengthy process to enable international shipping, or that I needed phone numbers to be mandatory in my checkout process. This led me to panicking about not being able to ship internationally and manually contacting each customer to ask them for their phone numbers - upwards of 200+ people because Shippit didn't advise that this was mandatory for international orders) -->> The shipping prices appear to be more expensive than what they would be outside of Shippit. For example, shipment of a 650g book ranges from $50 - $70 world wide, however when I installed an alternative app shipping was $35 to the same locations. I was on the unleashed plan, which is supposed to be around 30 - 40% of shipping. Alernatives to consider are Starshipit, which is where I'm hoping to move to when I get a chance to breathe after all of the issues I'm currently dealing with using Shippit. Fingers crossed I can assist someone when making their choice with my review.

Sept. 10, 2019

We had the worst experience ever from this company. Their own system lost our orders and despite us repeatedly asking they took a month to resolve it. They are very hard to contact and the system is full of bugs. We moved to Easy Ship which so far seems much more professional and the system is a million times better.

July 26, 2019

Shippit provides excellent rates but also allows you to bring your own contracted shipping rates. Getting all the configurations right can be a little tricky but Aaron in support is absolutely amazing. He truly went above & beyond to work out the best possible personalised solution for my new Shopify store. He researched Shopify capabilities on my behalf to get the best possible outcome. Aaron is patient, creative, thoughtful and a real asset to the Shippit team. Thank you for your help Aaron.

June 12, 2019

Amazing customer support. Special thanks to Aaron who was troubleshooting a problem that wasn't caused by Shippit on a public holiday. Streamlines our fulfillment process.

April 14, 2019

No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).

Feb. 12, 2019

Shippit is now an integral part of our shipping strategy. It's very simple to use and I am about to implement it for 3 more websites.

Nov. 21, 2018

Shippit is excellent! It has cut down order processing considerably in the Beserk office and sped up the packing process. We would be lost without Shippit and highly recommend it to all businesses who are looking for a shipping solution. :)

Nov. 16, 2018

This has streamlined everything for us and made shipping so much easier. Both for our warehouse and our customers. A must have.

Nov. 16, 2018

We are using Shippit for all our deliveries from the beginning. It has been an economical and convenient option for our business as we have heavyweight products. So far we do not have any issue with apps and delivery companies. Additionally, they provide excellent service, for us, Dion has been a great help. I would highly recommend Shippit to others who want to cut the cost in shipping.

Nov. 15, 2018

Cools Club uses Shippit everyday to deliver our online orders, gifting & promotional packs. The integration is seamless and we never have to worry about the process. Everything is easier with Shippit <3

Nov. 15, 2018

We use Shippit to deliver all our online sales and it has been so easy sending out packages. Shippit integrates with our Shopify site - too easy!

Nov. 15, 2018

Shippit has been awesome for us. Being a relatively small business but also trying to scale we needed a quick & efficient way to ship products. Shippit makes it so easy & we have managed to decrease our Pick/Pack/Dispatch time by half. Although there are a couple of issues that we have experienced along the way, the customer service team is awesome with assisting and getting issues troubleshooted for us as quickly as possible. They are also wiling to take on feedback & make changes to customers needs which is awesome. We have also been able to ship from our stores which has been almost seamless. Would recommend to anyone.

Nov. 15, 2018

We use Shippit and have done so for the last 4 years, The service just gets better and better and I like how they are always evolving with new technology. The customer service chat is always helpful too.

Nov. 15, 2018

I love the app as being a small business it does help me fulfil and ship stuff on the move. It becomes easy for our warehouse person to pack and be ready for it to be picked up.

Nov. 15, 2018

Love this app. Has really helped streamline our shipping. Really like the support service and the fact that shippit keeps and eye on our packages and will rebook if anything is forgotten or not picked up

Nov. 15, 2018

Shippit is an excellent app that improves our quality of service and saves us a lot of time. The shippit team are really helpful and accomodating. Definitely worth it for us