ShippyPro ‑ Shipping made easy

Sept. 14, 2020

Le service client ne répond pas au besoin. Qualité médiocre. Le service client ne répond pas au besoin. Qualité médiocre. Le service client ne répond pas au besoin. Qualité médiocre.

Sept. 10, 2020

US Customer here, did not have a good experience and deleted app. Signed up to use Fedex integration. Followed the instructions and it did not work. I sent multiple messages to support with no response. European company so tech support hours are closed during US business hours, no chat or service available. Not reliable service for US customers.

Sept. 10, 2020

This app once setted properly is absolutely a must have of every decent e-commerce. I' been using it since a while and easily is a time saver....

Aug. 17, 2020

Lots of bugs in the app, "support" totally unwilling to help anyone that doesn't pay for an annual plan. Check out Shipster or Sendcloud for a much better solution with proper support.

July 22, 2020

This app was exactly what i was looking for but i was disappointed to find although it advertised the couriers i needed (parcelforce & DPD Local) it didn't suport them very well. After many issues the team at shippypro have added or updated everything i need to use the app succesfully- it's saves a ton of time processing orders, updates them all with the tracking info- a job that used to take hours per week can be done in a few minutes. It's a life saver! The team are fantastic, despite all the problems i raised they worked through each one for me, always replied promptly and kept me updated throughout. Would definitely recommend.

June 18, 2020

L'APP è buona e funziona bene, ha qualche bug che ho segnalato ma l'implementazione sembra lenta. In ogni caso fa risparmiare tempo e se si hanno più canali di vendita è molto comodo perchè crea gli ordini e aggiorna i tracking. Unico neo il prezzo, troppo costoso per un numero cosi esiguo di spedizioni, inoltre ci vorrebbe una soglia intermedia tra le 30 e le 250 spedizione mese - io farei a 14,99€/mese il limite delle 120 spedizioni cosi da sfruttare al massimo il potenziale senza essere penalizzati eccessivamente

June 29, 2020

We now have support with response times under 3 days. BUT unfortunately we only get answers from the sales team and also unfortunately no technically experienced answers. Sorry to say it that hard, but we have big trouble and the veins are lying white. The problem is, that we have not only one track and trace number per order, but several. For example, if the customer orders a bike and a bag and a helmet, these are several articles and therefore more than one track and trace number. According to ShippyPro you should now manually split such orders, even though the data is transferred correctly. In fact ShippyPro informs the shipping company correctly and several track and trace numbers are generated. However, ShippyPro sends only ONE track and trace number to the customer by e-mail. Such customers are of course irritated and cause a lot of administration work. It is a bug if the e-mail to the customer does not mention all the track and trace numbers that were actually processed. This information has been available to ShippyPro for weeks without getting any exact information about it. With us this causes huge problems and therefore here the evaluation. Everyone who thinks about using ShippyPro is affected by this.

June 15, 2020

This app saved a lot of time in handling the orders efficiently. Our shipping's processes have been improved significantly. Strongly recommended.

May 15, 2020

J'ai telechargé cette ap car c'est la seule qui gère Delivengo mais malheureusement cela ne fonctionne pas, impossible de créér une etiquette

April 23, 2020

This app has taken a load off our company. It is intuitive and easy to install and setup. The price is relatively fair compared to the time it saves us. Highly recommended.

April 22, 2020

So far all is good. They have integrations with all our channels and made integrations with all our carriers, so nothing to complain.

March 30, 2020

The biggest problem is that this app will not add weight to all products like in their PRESTASHOP app. That's a huge downside because there's no such thing as "automation" if I need to fill 1000 orders by hand and check all of their weight.

March 26, 2020

The service is exactly what we were looking for and the support team is always ready to help and fix any issue, thank you ShippyPro!

March 25, 2020

I'm very happy to use this app helping me to delivery very fast! A real complete program! Customer service... TOP!

March 12, 2020

The best app that i ever use. Great integration with couriers, and other marketplaces (amazon fba, amazon fmb, ebay etc.) Super!

March 9, 2020

The best app ever in order to manage shipping and build a strong after sale relationship with customers. Highly recommended !

March 9, 2020

We are happy with Shippy Pro! It does exactly what we need it to do, and save us a lot of time! Absolutely recommend it for anyone who wants to save time with creating shipments.

Oct. 3, 2019

We use UPS and after having no handover from their tech team I'm really impressed with ShippyPro. I'll be hesitant to use it for other couriers going by the reviews from other users on here but for UPS it's great.

Oct. 31, 2019

OK so, third update to the review...... The first review was 1 star as we had no technical support and arranged meetings with ShippyPro, which they failed to attend and have admitted this in emails. They only reached out to me once I'd posted a 1 star review! The second review was 4 stars for the reasons below..... After a bumpy start, the support has been very good and on point. I've not given it 5 stars as we use UPS, DPD & Royal Mail for shipping. UPS is great as we only have to input our account details and it automatically pulls over all the rates, which is great, works as advertised. DPD on the other hand, we have to input all the different rates for weights and zones for the whole world! This is going to take at least a few full days of data entry to accomplish and not a pleasant job. We haven't done this yet so, cannot use all the functions of the app. Will update when we've done so. Royal Mail does not work at all. Support have said that they are in negotiations with Royal Mail at the moment, but they really shouldn't advertise that the app uses them if it cannot. The UI is easy to navigate and reasonably intuitive to pick up. We only wanted an app like this to instantly provide customers with tracking numbers as soon as their order is fulfilled. This alone will save us between one and two hours a day! Will update once we've got all the feeds up and running used it for a couple of months..... Third review.... So, I ended up deciding to give ShippyPro a shot and went ahead and bought a monthly plan, wish I hadn't for the following reasons..... I needed to input all the DPD rates manually. This meant setting up around an extra 30 couriers, even though they were all DPD, one for every different rate. The problem is that to be able to add more than one courier you have to purchase their monthly or annual scheme. I went ahead and did this so I could enter all the extra DPD rates. I then fell ill and did not get to complete the task. I then went to enter all the details two weeks later and found I couldn't any more! Turns out you have to purchase your units (one unit is one shipping label etc) in advance, but if you don't use them that month you lose them, they do not carry over! This means any that you have purchased and not used, you lose. This model is totally flawed as you have to buy more than you think you might need depending on sales. You're always going to have surplus that you've paid for, but not used so, you're losing money every month. I complained about this and they said they would carry it over for one month for me, but were quite emphatic in saying this will never happen again. And still no Royal Mail even though they're still advertising as usable on their platform! I wonder how many others don't actually work either. I've now deleted the app and chalked up the lose of money up to experience. Sorry, but I cannot recommend this app at all.....

June 12, 2019

Esta aplicación nos facilita enormemente el trabajo de impresión de las etiquetas de los pedidos y el posterior seguimiento de los envíos. Además dispone de equipo de soporte muy rápido para la resolución de las dudas.