Shiprocket: eCommerce Shipping

June 19, 2024

Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.

June 19, 2024

Worst service. I opted for early COD even after a week I couldn't get my payments. My store was giving them 70 order daily even from the beginning but then also they couldn't even handle my queries. Because of their pathetic service my cash flow was affected. I will never ever use shiprocket again and will never recommend to anyone. Instead directly go with delhivery or any big courier company.

June 10, 2024

Horrible customer service. Keep disconnecting the calls. The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher

June 7, 2024

PATHETIC SERVICE. THEIR CARRIER PARTNERS ARE SHOWING RTO DELIVERED EVEN IF THE ORDER IS ALREADY DELIVERED TO THE CUSTOMER. ALSO THEY ARE NOT SETTLING THE MONEY AS WELL. THIRD CLASS COMPANY. SUCH THIEVES THEY ARE.

June 7, 2024

Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return. .

June 5, 2024

Very bad service product support team does not work properly Products are not delivered. When we tell AM, 30 days pass by and then even RTO is not delivered Even if the courier makes a mistake, just look at this return %

May 29, 2024

Worst ever. The only target of them is make you recharge the wallet. I shipped my first shipment using SHIPROCKET - India Post Speed Post Air on 21-05-2024 Order id- 3135924191 India Post - Speed Post AirAWB # EZ165699845IN Customer paid and got the shipment on 24-05-2024 itself. I checked with customer and India post website as well. https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx I didn't get my money still now. I raised ticket but they closing the tickets without proper resolution. my site- kjshopy.com Business name- KJ shopy

June 12, 2024

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for. The so called [email protected] id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

May 15, 2024

Very bad customer support and surely orders are get delayed by almost 1 week. They only gives false commitments. Dashboard panel shows fake dates of pick up and delivery but actual updates are not shown properly. Creat ticket is just an time pass option. No Commitments are fulfilled.

May 13, 2024

Absolutely infuriating! Shiprocket turned my orders into a disaster zone. Forget on-time deliveries – my customers waited 10-15 days extra, then what? They just rejected the orders! Lost sales, unhappy customers – thanks a bunch, Shiprocket. But the nightmare doesn't end there. Picking up the products? Another saga. It took me 7-10 calls for EACH shipment just to get their support team to schedule a pickup. And let's not forget, half the time they had no clue where the package even was! Look, if you value your business and your customer relationships, don't even think about using Shiprocket. Find a shipping partner who actually delivers on their promises. Because with Shiprocket, you're risking a whole lot more than just a late package. For your reference I am giving some orders AWB numbers here: 10303472446 SRTC5242132296

May 7, 2024

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.

April 20, 2024

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time. This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration. I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

March 30, 2024

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020. I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss. I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened. Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

March 23, 2024

The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.

March 14, 2024

⚠️ Avoid Shiprocket at all costs! ⚠️ Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

March 13, 2024

ye log in detail to sahi lo

March 7, 2024

Fake weight discrepancy. And worst customer support. Charging money in the name weight discrepancy. Don't recharge, ship rocket eat all your money. package weight 300-400 gms and in weight discrepancy it show 3kg and charge heavily.

Feb. 21, 2024

Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.

Feb. 16, 2024

Tushar was very helpful, solved the issue within minutes

Feb. 9, 2024

Tusshar from the team helped me solve the issues I was phasing.