Shiprocket: eCommerce Shipping

June 27, 2023

M y issues have been resolved. Thank you so much Palak for your support and quick response. She helped me resolve the issue.

June 27, 2023

My recent interaction with Yashika was outstanding. Their knowledge, prompt response, and genuine care impressed me. They addressed my concerns efficiently, showing empathy and going the extra mile to ensure my satisfaction. Communication was clear and concise, making it easy to understand their instructions. Overall, the team's professionalism and dedication surpassed my expectations, providing an exceptional customer care experience.

June 26, 2023

Although I have been trying to reach ShipRocket customer support for weeks, I was finally able to get technical assistance from Ms. Yashika today. She has patiently worked with me and walked me step by step with the integration. Hopefully all is well with my Shopify store and hope to have my business up and running soon.

June 26, 2023

Palak was very helpful in immediately resolved our query for sync issue between our store and shiprocket panel.

June 22, 2023

The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.

June 17, 2023

Amazing service, Palak is one of their best Techincal Support Person, I loved their service, very supportive and helpful.

June 16, 2023

The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.

June 14, 2023

Palak assisted me and solved my problem in a very short duration. Excellent support by shiprocket technical team

June 12, 2023

Thank you very much for the support provided by your team. Our problem has been resolved and now we can again ship parcels via your courier.We are satisfied working with your technical team . Order shrink has been done successfully

April 2, 2025

worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it. how can you close the dispute if all the evidence was provided i want my money back for the excess amount charged from me. no way to reach the support from ship rocket as the tickets are autoclosed for non delivery of articles. lost a lot of items and customers due to this. cheaters AWB:1904043857456 AWB: FH004650783IN where are they? no response. very unprofessional

July 5, 2023

we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it. It's been more than a month, and no resolution has been given on many tickets. Their customer service is really poor, and day by day it is getting poorer. I m pretty sure after this review I will get a call and a fake promise will be given that I will be given help, and at the end of the day he or she will ask to change my rating.

May 23, 2023

(last review with 4 star) Update after 24 hours: Got call from Shiprocket team through out the day, helped me out with my queries and then with few settings understanding the API is exchanging information. Again would like to appreciate Mr. Shaan over here for handling my problems diligently. Rating updated 4 Star. (Second review with 1 star after frustrating experience with API) Updated after 1 hour waiting for orders to sync: Mr. Shaan has informed that he will follow-up after 30 mins and there will be orders seen on dashboard. No call, No Sync, No Option to follow-up from my end with support team. Such a waste of time. If shiprocket is checking this review, i anticipate a call back. (First Review with 4 Star)The support function is quite proactive and helpful to run me thorough the shiprocket portal. Mr. Shaan from shiprocket has hold on total portal section and he guided me through the necessary settings in jiffy.

May 22, 2023

Thanks for resolve my orders fetching issues , shiprocket technical team Mr.Shaan Siddique . guide me and it was a good experience with him. Thank you so much for your effort and my shopify store with shiprocket are correct now. Thanks again.

May 7, 2023

The rating I would give has gone from 0 to 5 all thanks to Mr Prabhakar from the grievances team, amazingly proactive and had the tech issues we were facing addressed within 24hours. Keep it up!

May 4, 2023

I got a Good Responce from Ayan Khan Shiprocket need to Improve Service in Delivery & On time Respoce to the Suppliers

May 2, 2023

Good service and i liked their customer service. Recommend them for fulfilment services.

April 29, 2023

very good service, very good experience with the ship rocket team providing needed help for orders..

June 24, 2023

I really like the service. The support team is quite helpful. Liked the service by Yashika. They made the onboarding easy. Thank you!

April 18, 2023

Good service and well trained customer support, Recommend the service to others. Great work! Keep up.

April 17, 2023

Mr Suraj was exceptionally helpful. Thank you for a very smooth and quick resolution to my onboarding!