Shiprocket: eCommerce Shipping

App is really useful. Shiprocket is one stop shipping platform. Really enjoying it.

Good experience overall

Worst shipping partner for new ecom buisness. We have been using shiprocket for 2 months now. Extremely poor service and support. We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help. Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does nothing. This app will seem like a goldmine at first but will eat up your money and you'll be left asking for some relief.

My issue is that RTOs are being sent to my suppliers' addresses, not mine. The proof you provided is of their receiving, not mine. On my Shiprocket dashboard, I've provided my address accurately everywhere: "A-683, Gali No-15, Part 2nd, First Pusta Sonia Vihar, East Delhi, Delhi, India, 110090." Despite this, RTOs are still being sent to incorrect addresses. Only a few RTOs are reaching there, while others are going elsewhere. I've already informed your internal team multiple times that occasionally I receive 6-7 RTOs at my address. I need all RTOs delivered here, as it has always been stated. I'm not sure what's being done. This is precisely the issue I've been highlighting in my emails, which is causing me immense frustration. Despite repeatedly informing you via calls and emails to at least stop sending RTOs until the issue is resolved, it seems to be falling on deaf ears. Even today, an RTO was sent, and who knows where it ended up. The AWB is "344789357475." It's absurd that despite my constant complaints, RTOs continue to be dispatched incorrectly. Your system is flawed, and then you state that if there's no response within 48 hours, the ticket will close. Am I expected to send emails for every single RTO daily? Despite my complaints, there's been no response, and despite my request to stop sending RTOs, there's still no response. Initially, when I noticed two RTOs marked as delivered but not received, I contacted your customer support. They initially claimed there was an issue with the address, but when I checked my dashboard, everything was correct. After they verified, they admitted the address was indeed correct and suggested I might have updated it after the RTO issue arose, assuring me that future RTOs would be sent to the right address. I let it go at that time since it was just about two RTOs, but now the number has exceeded 30, causing daily frustration. I have already shared screenshots before, and I have shared screenshots over the call. If necessary, I can even provide remote access to my system, although I believe you can check this yourself. I just want a solution, no more excuses, and no more wasted time. Please do not repeat the previous excuses. I urge you to conduct a proper investigation, or I will take this matter to consumer court. I cannot bear further losses due to your errors. My demands are: Immediate investigation and correction of this issue. Delivery of all pending RTOs to my address without further delay. Compensation for any losses incurred due to your system errors. Please conduct a thorough investigation and, if necessary, call me to resolve this issue quickly. I am unable to scale my business due to this ongoing problem. I need the RTOs delivered to my address or a refund for those sent elsewhere. Just fix the problem and collect any details you need from me to do so.

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.

Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available. Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem. Please don't use their services. Shutting my account after my second shipment only.

Terrible customer support. AWB FH004293565IN FH004305609IN FH004306255IN FH004327578IN these shipments has been delivered to the customers via India post. I checked with customers and India post official tracking site. Have raised multiple tickets, still didn't get any proper solution. I'm tired of it. Pathetic service. 29/10/2024 Update: Still didn't get any proper response from their side. I still didn't get the COD remittance.

bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai. Shipment NDR & RTO Issue Over Undelivered Shipment 1.R121903050KR 2.R121918037KR 3.R121916251KR

In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY. They would deduct money from your wallet for no reason, so be careful. Any complaint to them is like fighting with pigs, they like their immoral tactics.

Things are getting better with Shiprocket. Especially with the escalation and the senior team helping with certain issues namely Deepak and Farha. They are extremely helpful and we are grateful for their support and prompt responses. The customer care team is quite helpful as well. I hope for these fake attempt deliveries, NDR issues, Panel Issues and Refund Issues to be sorted soon so we can continue a healthy collaboration with them.

Nice and very easy to use

It works well, account management is great, pickups and delivery is timeline and UX UI of their dashboard for syncing and order tracking is pretty smooth. The communication for the buyers is also great. Overall satisfied with their service.

I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.

I have been using Shiprocket since 3.5 years and it has been a good experience.

Working with Shiprocket has been a fantastic experience, thanks in large part to the exceptional service provided by Rajesh Rana, our account manager. Rajesh has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency and on-time delivery. His deep understanding of the platform's technology has made our operations smoother and more effective. Rajesh’s expertise in pricing has also been invaluable, helping us navigate various options to find the most cost-effective solutions without compromising on quality. His responsiveness and willingness to go the extra mile to resolve any issues have significantly enhanced our experience with Shiprocket. Overall, Rajesh Rana’s dedication and professionalism make him a standout account manager. I highly recommend both Shiprocket and Rajesh for anyone seeking reliable, efficient, and customer-focused shipping solutions.

Extremely easy integration. Really smooth panel which anyone can use from yourself to any new staff can easily understand within hours how to us and operate. Lot of exciting and innovative features to add value to your D2C store. Pretty much ticks all the boxes needed for a great shipping aggregator

best app for shipping for e-commerce business

very good

Services are good.