Shiprocket: eCommerce Shipping
Grow your business faster with a trusted eCommerce partner
Rating
4.2
feedback
655
chart
#298
All reviews
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Sept. 1, 2024
Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.
Aug. 31, 2024
Shiprocket is a solid tool for managing shipments efficiently. The user interface is intuitive and clean, making it easy to navigate even if you're not particularly tech-savvy. Shiprocket is a reliable and effective logistics app that meets most of my needs. With a few enhancements, it could easily become a top choice for logistics management. If you’re looking for an app to streamline your logistics operations, Shiprocket is definitely worth considering.
Aug. 31, 2024
Very good service and work , and getting timely reply by account manager @Sahil we are using Shiprocket from last 4 years great experience
Aug. 31, 2024
Enjoying the experience of shipping with shiprocket, it is truly a reliable site to associate with.
Nov. 21, 2024
We use shiprocket for almost all our shipping needs. The automated integration with Shopify makes using it just seamless. Also like them for their lower that usual shipping charges.
Aug. 31, 2024
Nov. 25, 2024
I have been using Shiprocket for my business logistics for a while now, and I must say, the experience has been nothing short of outstanding. The platform is user-friendly, efficient, and offers a wide range of courier partners, making it easier to cater to diverse customer needs. What truly sets Shiprocket apart is its exceptional customer support. I would like to specially acknowledge Kanchi, my account manager, for her remarkable dedication and proactive assistance. Kanchi has consistently gone above and beyond to resolve any issues I faced, whether it’s ensuring smooth operations, addressing queries promptly, or providing valuable suggestions to enhance my logistics efficiency. Her professionalism, patience, and in-depth knowledge of the platform have made managing my shipments hassle-free. It’s rare to come across someone so committed to client success, and I genuinely appreciate her efforts. Thanks to Shiprocket and Kanchi’s stellar support, my business operations have become smoother, and customer satisfaction has increased significantly. I highly recommend Shiprocket to anyone looking for reliable logistics services, and I hope Kanchi’s exceptional work is recognized within the company.
Aug. 31, 2024
Outstanding Shipping Experience with Shiprocket As the owner of Slice Cover, a brand that takes pride in delivering high-quality iPhone cases to our customers, finding a reliable shipping partner is crucial for us. Shiprocket has exceeded our expectations in every way. From the start, the platform's user-friendly interface made the entire process smooth and efficient. The real-time tracking and transparent communication kept both us and our customers informed every step of the way. Our shipments have consistently arrived on time, with the packaging intact, reflecting the care and attention to detail that we value. In a business where customer satisfaction is paramount, shiprocket has proven to be an invaluable partner. Their commitment to reliability and excellent service aligns perfectly with our brand's values. We couldn’t be more pleased with the experience and look forward to continuing our partnership. Thank you, shiprocket , for helping us keep our customers happy!
Aug. 31, 2024
Excellent experience with shiprocket & We are very much satisfied with the services. Definitely recommend them to others.
Aug. 30, 2024
Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.
Hi! I wonder what went wrong. Please share the registered contact details at [email protected] with the subject line "Response to Shiprocket" and we will connect with you on priority.
Aug. 30, 2024
We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance. If you're running an e-commerce store on Shopify and looking for a reliable shipping partner, Shiprocket is definitely worth considering!
Aug. 22, 2024
TATTI company- BULSHIT- No reason Weight dispute create karte hai... and auto deduct from wallet.... ****WORST***** ****CHEAT**** FRAUDSTER Be aware guys....
Hi! Apologies for all the hassle. As discussed on call, the discrepancy charged by the courier partner is correct and the proofs have been shared on your panel. - RV
Aug. 2, 2024
Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!
I apologize for the inconvenience caused, Have arranged a callback to discuss this further and resolving it. - RV