Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
732
chart
#230
All reviews
Rating Breakdown
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June 17, 2022
OH MY GOD! WHAT A TERRIBLE EXPERIENCE I HAD IN THE FIRST 2 DAYS !! I am still waiting for someone to come and pick up the order. All of their employees are saying the same thing that they will try to pick it up on the next working day from the last 2 days.
Hi, We are extremely sorry for the issue you have faced regarding your order pickup. We want to inform you that the shipment has been delivered on 19-06-2022. Please feel free to mail us at [email protected] for further assistance. - Team Shiprocket
June 3, 2022
We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.
Based on a conversation over the call, we request you to regenerate the shipment because as per the process we need to maintain the confidentiality of the user's database, access to the book, and create an order on shiprocket panel. - Team Shiprocket
May 23, 2022
Post receiving our Funding from Shark Tank India, We have started workinhg with Shiprocket. Shiprocket is a great shipping solution who is handling all our requirement to being a leader in Foods Category.There account manager is very helpful and Ready to give support at any given point of time. Thanks Gaurav Chawla for your continuous support.
April 29, 2022
THIS COMPANY'S GOAL IS TO KILL ALL SMALL BUSINESS IN INDIA We have been a victim of delivery scam, delayed packages, multiple RTOs in recent months. Customer Service is simply useless. We have spent lakhs of rupees in shipping charge, COD fees,Advance COD fee since inception. It is sad to say that we have lost several loyal customer due to really worst service from shiprocket . Looks like the company has a secret agenda to kill all the small business like us. Sample issues for this month RTOs AWDs 19041314773895 , 277910825225 , 277895342793 , 277895025320 , 277862577418 , 277895262749 , 277878426557 , 277771565315 , 277756731308 , 277703471073 Delayed packages in-transit since 2 weeks AWD 277895141532, 277878396980 Package scam AWD 277878396980 . Junk was returned in the RTO package. I would advise everyone to stay away from this service.
Oh no! this is not the service we are known for. We understand you're not happy with the experience. We would like to connect with you to hear about your feedback and seek a chance to improve our services for you in the future. Kindly allow us some time to connect with you over a call and discuss this matter. - Team Shiprocket
April 22, 2022
THE WORST CUSTOMER SERVICE I HAVE EVER SEEN I have been using this app since August 2020. Initially I had no issues with this app, but in the last one year, the service of Shiprocket has gone from BAD to WORSE. They have lost a total of 4 of my shipments amounting to 10,000. The shipments are severely delayed to close by destinations like Delhi. Sometimes shipments take 20 days to reach Delhi. Tracking information is not updated many times and there is no resolution from the call centre at all. Let me talk about the chat support first- Their only job is to issue tickets after which you receive a mail stating your ticket id and informing you that the issue will be resolved within 24-48 hours and you will be contacted once the issue is resolved. After 48 hours you receive a mail stating that the issue is resolved. When actually there is no resolution! The call centre has the worst service ever. They read from a script that is now by heart to me aswell. No one can provide you a resolution on the spot. They always ask you to wait for 24-48 hours. They say they will call back, they never do. They dont solve your problems and you are stuck calling them every day for the same thing, and do not expect any different answer. Today I spoke with a senior, who also had no answers and has again asked me to wait for 24 hours and promises a call back. Most of the times the seniors are not available and you are stuck talking to junior level call centre people who have no answers for you. Shiprocket has been responsible for spoiling my business name as they continuously delay the deliveries of my shipments. My husband was using Shiprocket for his business and has switched to PICKRR and he couldn't be happier. I am just waiting for my wallet balance to get over and then I too will make the switch. WORST CUSTOMER SERVICE EVER.
Hi, We apologize for the inconvenience caused to you. We would like to inform you that the shipment has been marked as "Soft Lost" (Actual status will remain the same) due to unforeseen circumstances, the however investigation will be continued and we will ensure to keep you updated. Team Shiprocket
April 18, 2022
Thank you Jitendra ji for helping us raise this account and start with you guys. Will surely look forwarD for the assistance
April 6, 2022
Horrible service, we booked a delivery after chasing for a week no one came to pickup. Call center has same answer today it will be picked up thats all. Horrible Horrible service. Dont download. They are cheats
Hi, we apologize for the hassle. We see that you have canceled the pickup. Rest, the amount will be refunded to your SR wallet once the status of the shipment is updated as Canceled. - Team Shiprocket
March 26, 2022
The experience is really good with shiprocket and the account manager Bhanuvendra is really helpful and guides us very much in all the works and management.
March 26, 2022
Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager Ankush Verma who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket
March 26, 2022
I have been shipping all my orders with shiprocket from 2 years. My experience with shiprocket has been amazing. The interface is user friendly and it's integrated with Shopify very well. I have never faced any major technical glitches with shiprocket. Also all the courier partners are available. Mr. Shashank who had been my account manager for more than 1 year has helped me a lot, be it guidance, problem solving or technical assistance. Ms. Kajal who recently became my account manager is also very helpful and always available on just one call. Shiprocket has improved their customer care and service drastically in last two years. I have tried other aggregators as well but nothing can beat shiprocket. I highly recommend shiprocket to anyone who is looking for hassle-free shipping experience at competitive prices.
March 26, 2022
The experience is really good with shiprocket and the account manager Bhanuvendra is really helpful and guides us very much in all the works and management.
March 25, 2022
We've been using shiprocket for over 2 years now. Their service is prompt and their dashboard is quite informative and easy to learn. Karan, our Key Account Manager has been extremely helpful to resolve any issues that we face with our deliveries. Highly recommended.
March 25, 2022
We are happy with Shiprocket and My Account Manager Ankush is helping me every cases. Thanks for your support
March 25, 2022
Good shipping provider, I am using it for the last few months and have good experience for shipping all across India. Kajal is very helpful.
March 25, 2022
Thank you for the help, much appreciated. Also the syncing part is good, overall looking forward to increase the load post Shiprocket support
March 3, 2023
Recently they changed their system. They keep changing account manager without informing to their client and managers are also not giving proper answers and not solving courier issues on time. as there is no major courier third party in India, shiprocket is taking benefits of that, but shiprocket is one of the worst business partner company due to their employees
Feb. 11, 2022
The customer care is pathetic. They just hnag the call when they cannot resolve the issue. The only response they give is " Our team is working on the issue". My shipment is not delivered since last 3 weeks and no one is aware where the shipment is.
Hi, we apologize for the hassle. We would like to inform you that the shipment has been RTO initiated on 13-02-2022 and now In transit. The TAT for RTOed shipment is 15-20 working days from the moment the shipment return is begun. - Team Shiprocket
Dec. 10, 2021
It helped me out as our Shiprocket Account Manager has told us the information regarding the syncing part and through that our work has been made more easier for the same.
Nov. 27, 2021
The integration is seamless. I have been able to grow my business steadily and shiprocket has been helpful thought the process. A very good platform thats a one stop for all your shipping requirements.