Shiprocket: eCommerce Shipping

Feb. 22, 2023

After integrating shiprocket with shopify our order processing is working very smoothly. This is a great a. Saves a lot of our time and energy. Very well-developed and easy to integrate.

Feb. 22, 2023

Integration is easy, beneficial for Shopify, and a good experience. Easily syncing orders and automatic status updates

Feb. 22, 2023

This Shiprocket Logistics team is amazing. Professional, timely, and communicative. They work seamlessly and when troubleshooting is needed, they always find the right solution.

Feb. 22, 2023

Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager. who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket

Feb. 18, 2023

FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.

Feb. 10, 2023

they have the best interface no doubt very easy to go through each function. but we have been facing so many problems regarding weight discrepancies and weight freeze regarding shiprocket. A suggestion please provide a segment where you provide video for small business how to process with packaging and avoid discrepancies

Feb. 4, 2023

never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.

Feb. 3, 2023

wrost company, waste of time & money . they misrouted shipments and when you call them they never refund your money and theft your products. also stolen your money of cod orders, big scam inside.

Jan. 31, 2023

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

Jan. 22, 2023

Useless App.. for ecommerce in India. Steal Products and very high weight discrepancies compared to all other individual companies

Jan. 16, 2023

if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket

Jan. 22, 2023

Worst service is ever seen, not a 1% of the responsibility of courier company, waste of money and waste of time with negative brand impression. the charge is double and the service is big Zero. total useless. There is not a single instance, many issues happen with shiprocket. Ticket list #5681581 #5691982 #5757258 #5760559 #5760877 #5761931 #5762383 #5774634 #5774867 #5775055 #5862185 #5864052 #5872094 #5872310 #5873419 #5901245 #5901758 #5902469 #5904959 #5911971 #5912014 #5924070 Most of these tickets are closed without addressing the query. A ticket is just an ordinary request not more than that. During this time I have taken the help of more than 100 executives but all are useless. they just tell you to wait 24-48 hours same dialogue every time. They will suggest us the courier partner and if we say the delivery person has lied and updated the wrong status they ship rocket and ask the seller for proof, they will not ask the courier company why the order is delayed by 7 days. and for the wrong status update? but they ask the seller and they have no responsibility for the courier they have recommended. I wonder why ship rocket is charging double the amount for shipping for this useless service they are providing or if we are fools that we are using when we can get shipping in half the amount direct with the best courier company. Total useless and the worst service I have ever found. they ruined our brand impression and because of them we got cancel many orders. Suggest you all to please avoid shiprocket.

Feb. 22, 2023

I recently started using Shiprocket for my Shopify store, and I must say that I'm thoroughly impressed with the service they offer. It's extremely easy to integrate Shiprocket with my store, and the shipping rates are highly competitive. One of the things that sets Shiprocket apart is their exceptional customer service. My account manager, Prakash, has been incredibly supportive and always goes above and beyond to help me out. It's rare to find such dedicated and friendly service in the shipping industry, so I really appreciate the extra effort. In terms of shipping, Shiprocket has been highly reliable and efficient. I've had no issues with delivery times, and the tracking information is always accurate and up-to-date. The fact that they have tie-ups with multiple courier partners makes it even more convenient to choose the best option for my shipments. Overall, I highly recommend Shiprocket to anyone looking for a reliable and efficient shipping solution. Their integration with Shopify is seamless, their rates are highly competitive, and their customer service is exceptional. Prakash and the rest of the team have definitely won me over as a loyal customer.

Nov. 17, 2022

Worst customer care support. There is no price edit option. No reply to the support ticket. At least the prices are lower than this shiprocket.

Oct. 1, 2022

Getting very worst service. Shipment requested on 28th of September 2022 and it is pending till 01 October 22. No pickup attempt from the courier partner even after several request over phone ( customer care). My order has been cancelled only due to this delayed pickup. Being a start up, struggling a lot for a single order & the same is being cancelled due to this poor service. very very disappointed.

Sept. 29, 2022

The App is okay but support is pathetic. We're unable to fetch new orders from Shopify post 31st August 2022 due to some new update. We've tried to fix it on our own, not working. Tried to contact ship rocket via call & email, created multiple tickets from support, no resolution. Its been almost a month they are sending same system generated email responses and not bothered to fix the issue.

Sept. 27, 2022

This app is not integrating properly. I am not able to login through my account. Its showing some other account

Sept. 22, 2022

Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.

Aug. 2, 2022

We are constantly facing the fraud order issues or shipment getting changed while delivery time which a big loss for our company. Shiprcoket team is keep denying all the requests, so we are not satisfied at all after giving too much revenue to you. We requested many time to change the account manger but that is not actioned as well. Account manger Magensh Kadate who was assigned to us, is not responsible for that client after paying in lacs every months. So now we would like to quit the shiprocket service and they will learn a lession from this and give good service to new customer.

July 20, 2022

Never Try their service. They are Completely fraudulent, Shipped 14 orders & they RTO 12 parcels in 2 days after a single attempt only -"fake attempts" and updated a non-delivery remark as "Others". I have recorded calls of all the buyers, they informed me neither they get a call nor did any delivery boy reach the given address. Additionally, the customer service representative has been ignoring my calls for the past 5–6 days continuously. He assured me that all of my shipments would be delivered again and asked for 24 hours to fix the problem; as of this writing, I haven't heard back from him.