Shiprocket: eCommerce Shipping

Oct. 13, 2023

Shiprocket is not a service but SCAM of taking recharge from people They FRAUD to people in the name of service company Beware of fraudster.. I already lost recharge of 1000+ 1000 Rs

Oct. 5, 2023

don't waste time guys they don't have a solutions for the pick up related and delivery related even their customer care executive cut the call while you are discussing even no support while you do escalation on mail or ticket [email protected] totally time waste

Sept. 6, 2023

Pathetic experience! Shipped first order with Shiprocket, and then there's a stream of worst experiences that it brings along.... courier pick up happened after 3 days that too after calling the customer care service... and then absurd weight discrepancy by their Bluedart courier partner & deducted more than Rs.200 extra for their self-generated false discrepancy.

Aug. 29, 2023

Absolute Nightmare! Avoid ShipRocket Like the Plague! I can't even begin to express the utter frustration and disappointment I've experienced with ShipRocket. If I could give them zero stars, I would in a heartbeat. This app is an absolute dumpster fire, and I implore anyone with even a shred of common sense to steer far, far away from it. From the moment I started using ShipRocket, it was like diving headfirst into a bottomless pit of incompetence. The user interface is a chaotic mess, reminiscent of a cheap '90s website that hasn't seen an update since dial-up internet. It's as if the developers actively went out of their way to create the most convoluted, counterintuitive app possible. And don't even get me started on their customer service. It's non-existent, to say the least. It's clear that ShipRocket has a "take your money and run" mentality, leaving you high and dry when you encounter inevitable issues. It's like they hire support staff based on their ability to ignore and frustrate customers rather than assist them. Bravo, ShipRocket, you've truly mastered the art of customer neglect. But wait, it gets better. The app's performance is a complete joke. Expect error messages at every turn, and brace yourself for the app crashing more times than a demolition derby. It's astonishing how a company can release such a shoddy, half-baked product and still have the audacity to charge for it. Shipping? More like "never-shipping." ShipRocket has turned what should be a straightforward process into an unending cycle of delays, miscommunication, and lost packages. I wouldn't trust this app to ship a message in a bottle, let alone anything of actual value. In conclusion, ShipRocket is an abomination of an app. It's an insult to anyone looking for a reliable, user-friendly shipping solution. Do yourself a favor and avoid this disaster like your business's reputation depends on it – because it does. ShipRocket, you should be ashamed of the garbage you've put out into the world. I wish I could erase my encounter with ShipRocket from my memory. If I could physically throw this app into a black hole, I would do it without hesitation. AVOID AT ALL COSTS! bad service unethical practices all they want is to steal money from here or there, totally unacceptable

July 18, 2023

you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time. Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager. Don't get lured. Go for a aggrigator that cares and bothers to respond.

July 4, 2023

fake services first they took your order by accepting the pincode and when the shipment in there hands they say sorry we can't deliver to this address and you have to pay extra for RTO what a fooling scheme i refer not to use there services

June 28, 2023

I am writing this review to express my extreme dissatisfaction with the services provided by Shiprocket. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my ordeal to prevent others from facing the same issues. I integrated Shiprocket's app with my Shopify store in the hopes of streamlining the order fulfillment process. However, my first order, scheduled for pick-up on June 23rd, was not collected as promised. Despite numerous attempts to contact their customer support, the issue remained unresolved. To make matters worse, a subsequent order scheduled for pick-up on June 26th also suffered the same fate. The complete lack of communication and unfulfilled promises from Shiprocket have had severe repercussions for my business. I have invested considerable time, effort, and financial resources in creating my website, designing captivating creatives, and running paid advertisements to generate sales. Unfortunately, due to Shiprocket's incompetence, I now face the risk of losing valuable customers and damaging my hard-earned reputation. What is particularly disheartening is the absence of any proactive measures or updates from Shiprocket's side. Their inefficiency and disregard for customer satisfaction are unacceptable. As a result, I am left with no choice but to seek alternative solutions for my shipping and fulfillment needs to protect my business's growth and customer base. I strongly advise anyone considering Shiprocket Logistics and Fulfillment to think twice before entrusting them with their order fulfillment requirements. Their lack of professionalism, delayed pick-ups, and failure to resolve issues demonstrate a clear disregard for their customers' needs and business success. I hope my review serves as a cautionary tale for others, prompting them to seek reliable and competent service providers who value their customers' time, effort, and investment.

Dec. 21, 2023

worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it. how can you close the dispute if all the evidence was provided i want my money back for the excess amount charged from me.

June 9, 2023

worst service , they lost my package , from last 20 days i am calling their support staff and they are just fooling us , ho jayega mil jayega , 24 hours , 48 hours , and all ,its endless process , i am so tired with this , i am gonna lodge FIR and consumer complain against these fraudsters .

July 5, 2023

we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it. It's been more than a month, and no resolution has been given on many tickets. Their customer service is really poor, and day by day it is getting poorer. I m pretty sure after this review I will get a call and a fake promise will be given that I will be given help, and at the end of the day he or she will ask to change my rating.

May 25, 2023

If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.

April 8, 2023

Very bad courier service. They never solve any problem. Please don't use shiprocket . Customer care service very bad.

March 22, 2023

Very bad experience they will not pay for your disputes and close them without informing you. They also make a lot of delayed delivery and delayed pickups. Trying to find an alternative.

March 10, 2023

Worst service. Always delays in pickup. Courier agencies wont get proper pickup dates from shiprocket which leads to pick delays. Customer service is much worst. they wont listen exact contest and always responds with autoreplies. every shipment has to reachout customer care or help to get it picked.

March 9, 2023

It lacks feature where it automatically fills shipment AWB number in shopify once courier partner is selected.

March 8, 2023

They find ways to make money. 14500 rs weight disputes or less than 200 orders a month. That's how they treated us when we decided to stop using shiprocket & move to a new company

March 10, 2023

Total useless support, they totally depend on their courier partners. They can take their own decision. If you Google this company you will come to know that they heavily change on the name of weight discrepancy and your wallet amount just finish. After that, you create tickets one after another, and they don't listen. Please don't take the services of Shiprocket you will regret it like me and other customers. Just Google about Shiproket Reviews.

Feb. 18, 2023

FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.

Feb. 4, 2023

never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.

Feb. 3, 2023

wrost company, waste of time & money . they misrouted shipments and when you call them they never refund your money and theft your products. also stolen your money of cod orders, big scam inside.