Shiprocket: eCommerce Shipping

Aug. 31, 2021

We have been using their services since 8 Months and overall the service is good. We are very happy With Nitish who's our new account manger

Aug. 30, 2021

This is a really good app. Easy to use and the best part is it can be integrated with other apps. The account manager is supportive. Highly recommendable.

Aug. 28, 2021

Among all the courier services and apps available, Shiprocket provides most advanced insight and control on all my shipping needs From Shipping, Delivery till RTO their panel is advanced enough to manage things very easily. Highly Recommended.

Aug. 28, 2021

We have been using Shiprocket since the day we have started our store on Shopify. It is the best experience ever to book any shipment. It reduces the stress and hassle in maintaining the shipments. Highly recommend it all!

Aug. 27, 2021

Have been using Shiprocket since one year and also use it with my Shopify store. It's easy, smooth and makes my job easier ! Have recommended it to so many friends who run small businesses ! Call center support is also timely and helpful !

Aug. 26, 2021

We have been using their services since 8 Months and overall the service is good. Sometimes the shipments gets delayed or fake attempts are marked however we think its courier companies not shiprocket.

Aug. 26, 2021

We have been receiving good support from Vikalp, Guarav & Abhinav. We are looking forward to scale our business with shiprocket.

Aug. 26, 2021

The integration works flawlessly, thanks to constant support from our dedicated account manager Mr. Rana, any issues are dealt with swiftly.

Aug. 26, 2021

very good courier aggregator, providing low cost shipments. my account manager is - narendra verma, who is very good at providing all assistance.

Aug. 26, 2021

excellent services by shiprocket. We are running our platform only with the excellent services from shiprocket.,

Feb. 27, 2023

We ave been working with Shiprocket since 2017. These guys have been amazing with respect to their service. Special shout-out to Mr Mohammed Azarduin who helped us with a key international shipment issue.

Aug. 26, 2021

Having a Wonderful experience selling our products via shiprocket as it provides reasonable courier rates, multiple courier options and many more benefits. Also Very Supportive key account manager M/s. himanchali rai who solves our queries without any delay.

Aug. 26, 2021

excellent Shipping App - Gaurav Chawla provides us good support and we are happy with Shiprocket services

Dec. 7, 2022

Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not been returned back to their origin and those products are Vintage products. It's very important we get those parcels on time. But its been 20 days since they didn't update the status of the parcels and they do not bother to reply back with any updates even after everyday follow-up. Shipping rate are high Worst customer service Same reply all the time They dont understand the urgency Pathetic. Update as on Dec 2022: It's been three months. They have not remitted the COD amount. This is extremely frustrating. They do not care. Find out other logistic companies but not Shiprocket

Aug. 24, 2021

I so wish I could share the long screenshot of my package history to educate everyone how pathetic is the service of shiprocket. I have been using shiprocket for my dispatches for 2 years now and have been facing small ignorable issues but then, there was one parcel that was dispatched and even after 20 days, the parcel could not be delivered. The shiprocket team is highly incapable of doing anything regarding your parcel. Either you work hard and call the courier company directly and plead them to deliver or else wish yourself all the best. After making 10 calls in 15 days to the shiprocket customer care, the customer care executive finally agreed to make me talk to Mr. Munir, the so called senior. I thought of him to be a responsible guy as he assured me the delivery in next 24-48 hours but now it has been 5 days to his commitment and yet nothing has happened. In the end, it is my customer who is going to blame me and the brand. I suggest all the companies working with or thinking to start with shiprocket to NOT WORK WITH THEM. These guys are good for nothing. I am now switching to a different courier provider and it is a lesson I have learnt. It is not a fake remark, to prove this I am sharing the package details, AWB no. of Fedex 281971954593. I shipped this parcel through shiprocket and it has been 25 days since the dispatch and no concrete response has been received from shiprocket.

July 29, 2021

They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

Feb. 24, 2022

Got the necessary support after submitting review here. Will recommend using them for shipping needs.

Feb. 18, 2022

Thanks for fixing the issue. Thanks to Deepak for taking time to get it sorted out with the tech team. Looking forward to use this to the fullest. Thanks

June 8, 2021

SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....

May 29, 2021

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"