Shiprocket: eCommerce Shipping

We are using from past 4 years. old issues are pending but new account manager is cleared few issues.

I would recommend shiprocket, its API integration with our Shopify store working well for us, It has made order processing easier, also our account manager Ms. Sarika is a supportive fellow and has helped us in adapting to shiprocket.

Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan. Very poor customer service.

I would recommend shiprocket, its API integration with our shopify store working well for us, It has made order processing easier, also our account manager Mr Rajesh is a supportive fellow and has helped us in adapting to shiprocket. Kudos to the team.

Pathetic customer service, The RTO rates are skyrocket high and the support team does not respond to the escalations. Frequent bugs and inconsistencies plague the app.

We Used this app for our business. It really helps since it has the solution for shipments at one place.

This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Gurjot Singh Bhela is very supportive.

The customer support team is always ready to assist, making our shipping experience hassle-free." The real-time tracking and timely updates have been invaluable in keeping our customers informed.

one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.

Very Useful shipping platform for small businesses. My Account manager Sarika Dixit is very helpful

I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour. Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc It should be renamed Shitrocket!

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

I have been directly contacted by Sarika Ji , my key account manager , she has promised me a better support for issues in the future. Hoping for better and more prompt service in the future.

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

No positive response/support from the company even after 48 hours . I have lost my package worth Rs.5000/- & customer as well If you want to Loose your Customer + by paying your money to Shiprocket + Loose your Packet + boil your Blood + By default 1 Day Advance Estimated Delivery date + Spoil Festival season sale , Try ShipRocket one & only Destination .

They are cheats. They try to scam you by increasing the weight of the parcel.. We shipped a One Piece Swimwear which weighs around 90 grams and the cost to ship it is around Rs. 54 They have created a weight discrepancy and falsely indicated that the product weighs 9 KGS? How can a single one piece swimwear for women weighs 9 kgs?? The Product - https://wear.style/products/open-back-one-piece-scoop-neck-tank-swimsuit They have charged my account Rs. 972 for this and refusing to reason with us, indicating that the time to respond to their discrepancy is over and i am supposed to simply bear the loss and accept the Rs.972 charge for a 90 Gram parcel. Avoid them ... They are simply cheating...

Shiprocket has assisted us to ship our orders in the most hassle free manner . The App is extremely user friendly and the live chat support comes handy. Our shiprocket manager Sanjay Kumar Mallik make sure that all are query are solved.Highly recommended.

I have rated the Service of Ship Rocket with 1 star around 5 days back because of three reasons. It is very much important if you are first time going to use this APP 1) Unrealistic charging ( After Shipping) We have one high volume SKU, The packing size is 13-7-12 as per the ship rocket panel the weight is 2.10 g, at the best rate they quote is 66 Rs. this is a fair deal. we have sent total 350+ prepaid shipment for the month of May. after the successful despatch of the courier, we start receiving email from Ship rocket stating that the item we have shipped with dimensions of 12-7-13 is weighted at 1.510 so they will charge you 188+ Rs for the same shipment. and provided a window for appeal but no use even after an appeal the result is the same. 2) Delivery followup. There is no customer service system, last week i had posted a negative review pointing all this scenario, very next day I have received an email from an executive Mr.Rajesh, My account is freely upgraded to Gold pack and offer one dedicated manager number, and dedicated accounts manager email. Since last Wednesday we try to reach the accounts manager. the number was the generic customer care IVR number, till today no one answered the phone. Last week we have gone through a very bad trouble, The product shipped from Kochi to Kolkata on 23rd May via delhivery , the item reached Kolkata on 30th May, but till today 9th of June. not delivered the product. along with this complaint, we have notified one more customer complaint yesterday 8th June Saturday but no response so far. This is not just one or two incident, we have gone through more than 13 complaints last month and till today. but no solution and some of the customer we have refunded the product value and compensated with the product as free. This is not possible in all case because of the product value difference. Effecting our business. on time delivery bring more sales and repeated orders, last may we have processed a total of 473 prepaid orders. before that month our sales were at 270 order at that point we are using direct delhivery service we are paying Rs 98 per 500 g , when we saw the attractive price of delivery on ship rocket we have switched, the result is 50% sales lose in the month of June from 150 order of first 10 days to 72 orders. the customer leaves a negative review to both facebook and google. all effort been simply destroyed by this app. the review is not posting based on my one week or 10 days of experience. I have used a total of 45 days. Dear seller, don't just fool because of the 20-30 Rs benefit or 5000 Rs extra saving. most of the Shopify stores are just getting ready with sales or fighting for a good amount of customer inflow and spending thousands of Rs every day in different marketing app, end of the day if we can't assure the customer satisfaction we are not going to make any money even after 1-2 years we have to depend on paid traffic from google and facebook to run business. The idea of Shiprocket is good, not criticizing, it's a good platform to get a very attractive rate, same time as business or startup you have to care customer who gives ready-made business to you guys. same like you when you are getting the negative review you feel bad, the same way we have received the most negative review because of poor delivery and support from your team member.

THIRD CLASS SERVICES<, FROUD COMPANY. THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money . the previous review was - "Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services . Must try the app . made my work so easy . "