Shiprocket: eCommerce Shipping

Shiprocket has been a boon to the growth of our website. Seamless integration via the shopify app store, a very responsive team for resolving any issues, timely remittances for COD collections, it has been a reliable partner. After researching the market for a good logistics partner and struggling with individual courier companies, we found shiprocket was the easiest and fasted to get started. The sign up process was hassle free and easy.

Not impressed with the customer service or rather lack of it. Also, the robotic answers that the customer care executives give to every query is hardly helpful. They are never inclined to solve any problems and half their shipping partners are not even available regularly. Also, they charge arbitrary amount & the rates through surface transport are very expensive.Not worth partnering with them at all!

App and service is really good. Only problem is the communication regarding services available under each plan, Always get things in written, their team tell you something and then deliver something else. Service is good, so you want to stick to them despite the blunder in commitments made.

Very happy with the service they provide. Especially the Cash on Delivery service . They cover the maximum possible pin-codes with express shipping.

Works well for us to get a view of the rates across various providers and decide on which one to use for which shipment - support could have been better and should be more responsive and available round the clock as we work and are available round the clock for our customers !

WORST LOGISTIC SERVICE! If you want to maintain good brand value, never install their app. Their dashboard doesn't sync with Shopify correctly. Paid orders are marked as COD and then you have to put in a request to them to change it which takes somewhere around 5 days to resolve.

Its Been pathetic since I started working with Shiprocket. They never responds to any email nor they address any query. Once they onboard they just dont care... Be careful - They can suspend account anytime and then your business can be on toss for which they dont care. Highly unprofessional with work...

Very nice services, I am using shiprocket from past one year.Attractive shipping rate, Nice interface, All courier partners at one place. Very impressed with Customer success team in resolution of queries and providing direct support promptly. Please keep it up.

The worst possible customer service! 1. My panel sometimes doesn't logs in and most times logs out automatically. There reply for this, you might have an internet connection problem! This is all while I am chatting to them 2. Delivery attempt not made my courier company, I reported fake reporting. It was replied with the same fake response again. I had checked personally with the customer. Their customer care is the most ill equipped and to top that they clearly don't want to understand the problem.

UPDATE: 2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience. We've faced quite a few issues with Shiprocket in a short span of 3 months. 1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations. 2. NO POINT chatting on the engine they NEVER respond ! 3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!