Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
732
chart
#205
All reviews
Rating Breakdown
Review RSS Feed
Feb. 21, 2020
We Used this app for our business. It really helps since it has the solution for shipments at one place.
Dear Ayur Kart, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
June 27, 2020
This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Gurjot Singh Bhela is very supportive.
Dear Jewels Kafe, Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have. Team Shiprocket
Aug. 25, 2020
Update: The worst service ever!! I had to call them thrice and the calls conveniently disconnect the moment they accept their mistake Extremely slow customer care, you will have to spend an hour on chat to get a not very favourable resolution. The return shipment costs are a nightmare for a business. Update: The service is still really bad. The support system is the worst I have experienced so far. You ask a question & the response would be 10 thousand miles away from the question. They are always 'regretting the delay' & still not responding. NIGHTMARE!!
Dear Fleck, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 18, 2020
This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Ayushi Gupta is very supportive.
Dear Customer, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Team Shiprocket
Feb. 18, 2020
Worst app ever... Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies. This app is worst ever.
Dear Payoja Foods, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 16, 2020
shitty aggregator! too many fake weight discrepances. install this if you love losing your money! lost a lot of money on this app
Dear Hyperproclothing, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 14, 2020
one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.
Dear Bookkish World, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
Feb. 13, 2020
This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. Sarika is my KAM , doing good job, happy with the services.
Dear ADDICTION MART, It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Team Shiprocket
Feb. 13, 2020
This platform is very easy to use with Shopify. They always provide promp support and their customer support is very good. my account manager Mr. Sahil sharma is very supportive. cheers to you guys..!!!
Dear F2F Mart, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
Feb. 13, 2020
This platform is very easy to use with Shopify. They always provide cod amount on time and their customer support is very good. my account manager is very supportive @ Anupama
Dear Customer, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Team Shiprocket
Feb. 13, 2020
Must have application for those doing ecom. Rajesh is doing incredible job for providing quality support.. I hope they can continue doing good work.
Dear Customer, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
Feb. 13, 2020
Best App for the Ecom industry. No headache of running after every courier company & easy to use platform. I'm very lucky that i got Varun as my POC. He is very helpful and i love the support from his side.
Dear Customer, Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have. Team Shiprocket
Feb. 12, 2020
Very Useful shipping platform for small businesses. My Account manager Sarika Dixit is very helpful
Dear GWD Kids, It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Team Shiprocket
Feb. 12, 2020
I am using the shiprocket from my last 3 ventures. Amazing team support specially from my account manager Shantanu Chauhan.
Dear Stowkart, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
Feb. 11, 2020
Shiprocket is best app for courier facility. they offer you the best price and best courier facility. they never charged overweighted. Best for COD My Account manager is sanchit sharma...
Dear Customer, It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Team Shiprocket
Feb. 5, 2020
I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour. Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc It should be renamed Shitrocket!
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
May 28, 2020
DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US. specially "SAHIL SHARMA" one of the WORST KAM manager
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 1, 2020
MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.
Dear VISMIINTREND, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Jan. 28, 2020
After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services. Trust me you will get blood from your eyes. 1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this. 2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof). 3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected. Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg). 4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan. 5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing. 6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case. Much more to write but I don't want to waste my time...Thanks
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details at [email protected] and we will get back to you promptly. Team Shiprocket
Jan. 23, 2020
Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket