Shiprocket: eCommerce Shipping

Very nice services, I am using shiprocket from past one year.Attractive shipping rate, Nice interface, All courier partners at one place. Very impressed with Customer success team in resolution of queries and providing direct support promptly. Please keep it up.

Hi Preethi Srivastav.. Thank you for quick support and professional service. This is a great shipping solution.

The worst possible customer service! 1. My panel sometimes doesn't logs in and most times logs out automatically. There reply for this, you might have an internet connection problem! This is all while I am chatting to them 2. Delivery attempt not made my courier company, I reported fake reporting. It was replied with the same fake response again. I had checked personally with the customer. Their customer care is the most ill equipped and to top that they clearly don't want to understand the problem.

UPDATE: 2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience. We've faced quite a few issues with Shiprocket in a short span of 3 months. 1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations. 2. NO POINT chatting on the engine they NEVER respond ! 3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!