Shiprocket: eCommerce Shipping

one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.

Very Useful shipping platform for small businesses. My Account manager Sarika Dixit is very helpful

I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour. Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc It should be renamed Shitrocket!

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

Really like this app. They have everything in one place. The user platform is very good and easy to handle. And great support from Sarika, our representative, really helps us in all technical and non technical challenges.

Use this service only if you love losing your money, customers and peace of mind. They are so bad that we decided to leave their service although we have paid them till March 2020 and it's November 2019 only, now you can guess how good they are. No service, they are frauds, charging money that doesn't even apply, they will call you and convince you that the reviews are fake and whatsoever and promise you to provide great service BUT as soon as you sign up, they are gone and never care to help you. The worst service you can ever experience. P.S: We gave them another try and the services were even worse this time. All they can do is loot your money and make you regret your decision of trying them. Don't even think about Shiprocket, there are other companies like Pickrr, Shyplite etc. that you can try.

I have been directly contacted by Sarika Ji , my key account manager , she has promised me a better support for issues in the future. Hoping for better and more prompt service in the future.

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

They are cheats. They try to scam you by increasing the weight of the parcel.. We shipped a One Piece Swimwear which weighs around 90 grams and the cost to ship it is around Rs. 54 They have created a weight discrepancy and falsely indicated that the product weighs 9 KGS? How can a single one piece swimwear for women weighs 9 kgs?? The Product - https://wear.style/products/open-back-one-piece-scoop-neck-tank-swimsuit They have charged my account Rs. 972 for this and refusing to reason with us, indicating that the time to respond to their discrepancy is over and i am supposed to simply bear the loss and accept the Rs.972 charge for a 90 Gram parcel. Avoid them ... They are simply cheating...

Shiprocket has assisted us to ship our orders in the most hassle free manner . The App is extremely user friendly and the live chat support comes handy. Our shiprocket manager Sanjay Kumar Mallik make sure that all are query are solved.Highly recommended.

I have rated the Service of Ship Rocket with 1 star around 5 days back because of three reasons. It is very much important if you are first time going to use this APP 1) Unrealistic charging ( After Shipping) We have one high volume SKU, The packing size is 13-7-12 as per the ship rocket panel the weight is 2.10 g, at the best rate they quote is 66 Rs. this is a fair deal. we have sent total 350+ prepaid shipment for the month of May. after the successful despatch of the courier, we start receiving email from Ship rocket stating that the item we have shipped with dimensions of 12-7-13 is weighted at 1.510 so they will charge you 188+ Rs for the same shipment. and provided a window for appeal but no use even after an appeal the result is the same. 2) Delivery followup. There is no customer service system, last week i had posted a negative review pointing all this scenario, very next day I have received an email from an executive Mr.Rajesh, My account is freely upgraded to Gold pack and offer one dedicated manager number, and dedicated accounts manager email. Since last Wednesday we try to reach the accounts manager. the number was the generic customer care IVR number, till today no one answered the phone. Last week we have gone through a very bad trouble, The product shipped from Kochi to Kolkata on 23rd May via delhivery , the item reached Kolkata on 30th May, but till today 9th of June. not delivered the product. along with this complaint, we have notified one more customer complaint yesterday 8th June Saturday but no response so far. This is not just one or two incident, we have gone through more than 13 complaints last month and till today. but no solution and some of the customer we have refunded the product value and compensated with the product as free. This is not possible in all case because of the product value difference. Effecting our business. on time delivery bring more sales and repeated orders, last may we have processed a total of 473 prepaid orders. before that month our sales were at 270 order at that point we are using direct delhivery service we are paying Rs 98 per 500 g , when we saw the attractive price of delivery on ship rocket we have switched, the result is 50% sales lose in the month of June from 150 order of first 10 days to 72 orders. the customer leaves a negative review to both facebook and google. all effort been simply destroyed by this app. the review is not posting based on my one week or 10 days of experience. I have used a total of 45 days. Dear seller, don't just fool because of the 20-30 Rs benefit or 5000 Rs extra saving. most of the Shopify stores are just getting ready with sales or fighting for a good amount of customer inflow and spending thousands of Rs every day in different marketing app, end of the day if we can't assure the customer satisfaction we are not going to make any money even after 1-2 years we have to depend on paid traffic from google and facebook to run business. The idea of Shiprocket is good, not criticizing, it's a good platform to get a very attractive rate, same time as business or startup you have to care customer who gives ready-made business to you guys. same like you when you are getting the negative review you feel bad, the same way we have received the most negative review because of poor delivery and support from your team member.

THIRD CLASS SERVICES<, FROUD COMPANY. THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money . the previous review was - "Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services . Must try the app . made my work so easy . "

Shiprocket has been a boon to the growth of our website. Seamless integration via the shopify app store, a very responsive team for resolving any issues, timely remittances for COD collections, it has been a reliable partner. After researching the market for a good logistics partner and struggling with individual courier companies, we found shiprocket was the easiest and fasted to get started. The sign up process was hassle free and easy.

Not impressed with the customer service or rather lack of it. Also, the robotic answers that the customer care executives give to every query is hardly helpful. They are never inclined to solve any problems and half their shipping partners are not even available regularly. Also, they charge arbitrary amount & the rates through surface transport are very expensive.Not worth partnering with them at all!

App and service is really good. Only problem is the communication regarding services available under each plan, Always get things in written, their team tell you something and then deliver something else. Service is good, so you want to stick to them despite the blunder in commitments made.

Very happy with the service they provide. Especially the Cash on Delivery service . They cover the maximum possible pin-codes with express shipping.

Works well for us to get a view of the rates across various providers and decide on which one to use for which shipment - support could have been better and should be more responsive and available round the clock as we work and are available round the clock for our customers !

WORST LOGISTIC SERVICE! If you want to maintain good brand value, never install their app. Their dashboard doesn't sync with Shopify correctly. Paid orders are marked as COD and then you have to put in a request to them to change it which takes somewhere around 5 days to resolve.

Its Been pathetic since I started working with Shiprocket. They never responds to any email nor they address any query. Once they onboard they just dont care... Be careful - They can suspend account anytime and then your business can be on toss for which they dont care. Highly unprofessional with work...