Shiprocket: eCommerce Shipping
Grow your business faster with a trusted eCommerce partner
Rating
4.3
feedback
702
chart
#178
All reviews
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May 25, 2020
I had written a positive review when my account manager asked me to, but as soon as I wrote the review, my account manager was changed, and the new one never replies! First it was rajesh and now it is some Sahil guy. Why do you need a account manager you may ask? Because this app is going to suck money out of you with every shipment, and you will regret every minute of your life and wonder why you created processes after relying and trusting Shiprocket. - There are endless issues with this app, DELAY IN DELIVERY, LOST, RETURNS, DELIVERY PEOPLE DONT ATTEMPT and Mark REJECTED. So ofcourse, you need a manager. But what do you do if the manager himself is not helping you! They sent me a weight discrepancy bill of 600 Rs after one month of shipments. How am I supposed to investigate? So I let it go. I got another one, after one week of about 600 again. I let it go again. Then I got RS.3,400 weight discrepancy. Suddenly! Out of nowhere! And then they blocked my account! within one day! They said either pay or im blocking your account. Which means, all my data of one year, I CANNOT ACCESS IT. MY COD MONEY WAS ALSO BLOCKED!! Rs. 10,000 + They send me weight discrepanies after one month but need a reply within 2 days? Its either you accept it or buzz off. Then they send me a bill for six months of advance plan, and said if I dont pay, they will block my account and again, data will not be accessible! How am I supposed to reply to MY customers about their shipments? How do I track the shipments? There are so many orders I directly made from shiprocket! THIS APP IS A SUICIDE. ALL THE GOOD RATINGS ARE FAKE OR BY a FEW NUMBER OF PEOPLE WHO HAVE NOT FACED AN ISSUE YET. Even I had written a 5-star review but now I have changed it within 5 days! I dont care about that 15000 loss because of these shitty people, I have lost my CUSTOMER DATA, which is MY DATA! THEY ARE BLOCKING ME OUT. Why is Shopify even allowing them? This is not mentioned in their terms!
Dear Customer, We thank you for taking the time to write us your feedback. We will continue to serve you better. Team Shiprocket
May 7, 2020
my account manager is sarika and good support from her with easy pannel but good proccesing orders
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Dear Customer, It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Please feel free to get in touch with us at [email protected] for future assistance. Team Shiprocket
July 21, 2020
Horrible and worst experience ever.... 1) Account manager never picks the call 2) on most of shipment they charges extra on weight discrepancy which is not real 3) during locked down they keep sending mails for RTO and all and writes that if action is not taken than we will not able to claim charges in future. 4) They keep calling for upgrade and said we will serve better if you upgrade, after upgrade NO SERVICE - NO SUPPORT if this is not resolved will stop using shiprocket very soon. I am editing this again - even escalation is more worst than regular support. never got reply.
Hi Customer (Fashion Floor India), Providing the best of the services to our customers has always been our topmost priority. We are hell-bent to provide you with swift assistance and resolve this in the most favourable manner. Please help us with your contact details at [email protected] and we will get back to you promptly. Team Shiprocket.
July 31, 2020
No Doubt Worst Customer SErvice. They charge a plan but unable to delivery. Then one day suddenly they send the invoice of 5612, invoice as discrepancy charges. A package of 5.4 kg, was wrongly classified by Shiprocket as 54kg, Where the logistic partner is not capable to take anything more than 10kg. raising request with virtual customer support will not result anything. Call their call center and a standard voice recording will come, you are in queue, waiting time is 5 minutes, to discourage your call. We had to leave them. Update: 13th April: Dropped an email to [email protected] and sharing here also the AWB no. also. Will update the response. Here are the AWB no. AWB: 1504811301016 AWB: 778753216070 AWB: 1504811300961 We have been requesting your support team to help, with no response and hence stopped doing business. We have 12 different stores on Shopify, and wanted to extend shiprocket services, however got stuck with it. Currently have stopped doing any business with them. 31st July: Pathetic feedback. Chat no response, Phone no response, Raise ticket no response. Took Pro plan, and all inventory has become out of stock. Frustrated with shiprocket. Handful of two resource, Gaurav for sales or Abhishek for ticket!!!
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your AWB number and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
June 2, 2021
We lost a lot of money in weight discrepancy (around 250 Rs. per shipment for 200gm package and they will let you know this additional charge after 30-60 days of shipment), stolen RTO shipments (till now our 40 shipments were stolen with RTO fees charged or in shipments not returned with no POD provided. Tickets are getting closed in 2-3 days automatically (cases are pending for the last 4-5 months). In short, the way the business is conducted is disappointing. I don't know how this is even on the shopify. UPDATE - Now they are also stealing money by not returning the RTO packages and rejecting the disputes. They are classifying almost all items (such as earphones, android boxes, all without batteries) as prohibited item and stealing it in name of COVID regulations
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your AWB number and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
March 21, 2020
We are using from past 4 years. old issues are pending but new account manager is cleared few issues.
Dear Customer, We are here to help. Kindly help us with your unresolved ticket number together with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
March 14, 2020
I would recommend shiprocket, its API integration with our Shopify store working well for us, It has made order processing easier, also our account manager Ms. Sarika is a supportive fellow and has helped us in adapting to shiprocket.
Dear Customer, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Team Shiprocket
March 14, 2020
Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan. Very poor customer service.
Dear TenTabs, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
March 11, 2020
Hello, We're using shiprocket since January 2020 and their service are best, Our manager Mr Sanjeev Gulia is very cooperating. Its best solution for e-com. If you are looking for ecom logistic partner than Shiprocket is best one. Thank you Baisacrafts!
Dear Baisacrafts, It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Team Shiprocket
Feb. 25, 2020
I would recommend shiprocket, its API integration with our shopify store working well for us, It has made order processing easier, also our account manager Mr Rajesh is a supportive fellow and has helped us in adapting to shiprocket. Kudos to the team.
Using app
3 months
Total reviews
1
Average rating
5.0
Dear Customer, Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have. Team Shiprocket
Feb. 21, 2020
Pathetic customer service, The RTO rates are skyrocket high and the support team does not respond to the escalations. Frequent bugs and inconsistencies plague the app.
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 21, 2020
We Used this app for our business. It really helps since it has the solution for shipments at one place.
Dear Ayur Kart, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
June 27, 2020
This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Gurjot Singh Bhela is very supportive.
Dear Jewels Kafe, Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have. Team Shiprocket
Nov. 22, 2024
The customer support team is always ready to assist, making our shipping experience hassle-free." The real-time tracking and timely updates have been invaluable in keeping our customers informed.
Dear Fleck, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 14, 2020
one of the best shipping service, thanks Akshay for superb support. easy to integrate, easy to use.
Dear Bookkish World, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Team Shiprocket
Feb. 12, 2020
Very Useful shipping platform for small businesses. My Account manager Sarika Dixit is very helpful
Dear GWD Kids, It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Team Shiprocket
Feb. 5, 2020
I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour. Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc It should be renamed Shitrocket!
Dear Customer, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Feb. 1, 2020
MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.
Dear VISMIINTREND, We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [email protected] and we will get back to you promptly. Team Shiprocket
Sept. 21, 2020
Now: I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be solved. Very Poor. ********************************* Earlier: Very Poor Support from Customer Service. I have opted for a Paid Plan but receiving very poor support from them. Also, they have given list of Pin Codes as serviceable, but when I try to service, It says no Courier service available between these 2 pin codes. Because of this mis information, I am loosing my customers. 26000+ pin codes must be a lie. I have already got 3 out of 50 pin codes unserviceable even though those 3 are part of their serviceable pin code list from my pick up pin code. I am already looking for other shipping partners.
July 3, 2020
Really like this app. They have everything in one place. The user platform is very good and easy to handle. And great support from Sarika, our representative, really helps us in all technical and non technical challenges.