Shiprocket: eCommerce Shipping

Feb. 1, 2020

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

Jan. 28, 2020

After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services. Trust me you will get blood from your eyes. 1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this. 2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof). 3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected. Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg). 4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan. 5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing. 6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case. Much more to write but I don't want to waste my time...Thanks

Jan. 23, 2020

Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such

Sept. 21, 2020

Now: I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be solved. Very Poor. ********************************* Earlier: Very Poor Support from Customer Service. I have opted for a Paid Plan but receiving very poor support from them. Also, they have given list of Pin Codes as serviceable, but when I try to service, It says no Courier service available between these 2 pin codes. Because of this mis information, I am loosing my customers. 26000+ pin codes must be a lie. I have already got 3 out of 50 pin codes unserviceable even though those 3 are part of their serviceable pin code list from my pick up pin code. I am already looking for other shipping partners.

July 27, 2020

Use this service only if you love losing your money, customers and peace of mind. They are so bad that we decided to leave their service although we have paid them till March 2020 and it's November 2019 only, now you can guess how good they are. No service, they are frauds, charging money that doesn't even apply, they will call you and convince you that the reviews are fake and whatsoever and promise you to provide great service BUT as soon as you sign up, they are gone and never care to help you. The worst service you can ever experience. P.S: We gave them another try and the services were even worse this time. All they can do is loot your money and make you regret your decision of trying them. Don't even think about Shiprocket, there are other companies like Pickrr, Shyplite etc. that you can try.

Nov. 14, 2019

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

Oct. 22, 2019

Worst App, shiprocket Destroy my business, no one pickup the orders contact directly ship company,Wost app

Oct. 17, 2019

No positive response/support from the company even after 48 hours . I have lost my package worth Rs.5000/- & customer as well If you want to Loose your Customer + by paying your money to Shiprocket + Loose your Packet + boil your Blood + By default 1 Day Advance Estimated Delivery date + Spoil Festival season sale , Try ShipRocket one & only Destination .

Oct. 5, 2019

HORRIBLE CUSTOMER SERVICE. They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

Sept. 5, 2019

They are cheats. They try to scam you by increasing the weight of the parcel.. We shipped a One Piece Swimwear which weighs around 90 grams and the cost to ship it is around Rs. 54 They have created a weight discrepancy and falsely indicated that the product weighs 9 KGS? How can a single one piece swimwear for women weighs 9 kgs?? The Product - https://wear.style/products/open-back-one-piece-scoop-neck-tank-swimsuit They have charged my account Rs. 972 for this and refusing to reason with us, indicating that the time to respond to their discrepancy is over and i am supposed to simply bear the loss and accept the Rs.972 charge for a 90 Gram parcel. Avoid them ... They are simply cheating...

Aug. 17, 2019

I am using this app and having the worst experience. The response from customer support team and handling issues is the worst, they don't care on any issues always the answer is we will look into it and it never get resolved and they will also close the issue. please go for other options that is 100% best than using this service.

Aug. 2, 2019

Shiprocket is basically a middle man between logistics provider and yourself. That is it.. They cannot help you if the logistics provider messes up. Their customer service is pathetic. I would suggest you to partner up with any logistics service provider directly rather than Shiprocket. If you are planning large scale operations, shiprocket will be a nightmare. I am planning on partnering with Delhivery or Fedex directly. We have more control and RTO % will be way less... If you want repeat customers and your shipments to reach your customers I will recommend not to install this app. I would have given neagavtive (-1) Star if there was a possibility. One of my shipments is showing "Out for Delivery" from past 3 weeks. Customer service executives are rude and they just say we cannot help, we are escalating and wait 24 hours. I lost more than 6000 rupees worth of orders because of Shiprocket's untimely delivery service. If you want to reschedule the delivery for the customer even though the portal has an option, it doesn't reschedule, it will attempt the very next day and send you NDR report. Even after you take an action on the NDR the customer service executives will accuse you for not taking any action on the NDR. SHIP ROCKET APP IS A JOKE. DO NOT INSTALL. BETTER GET IN TOUCH WITH THE ACTUAL DELIVERY SERVICES AND PARTNER WITH THEM.

July 22, 2019

Very disappointing service...Worst customer service...No proper and timely resolution on tickets...Delay in COD remittance.. Shipments got processed for RTO without any reason they are taking 2-3 weeks to rectify such issues. The customer care is not responsive. .Customer care agents won't be available most time.If connected also, they will simply put on hold and end the call without giving proper response.

June 9, 2019

I have rated the Service of Ship Rocket with 1 star around 5 days back because of three reasons. It is very much important if you are first time going to use this APP 1) Unrealistic charging ( After Shipping) We have one high volume SKU, The packing size is 13-7-12 as per the ship rocket panel the weight is 2.10 g, at the best rate they quote is 66 Rs. this is a fair deal. we have sent total 350+ prepaid shipment for the month of May. after the successful despatch of the courier, we start receiving email from Ship rocket stating that the item we have shipped with dimensions of 12-7-13 is weighted at 1.510 so they will charge you 188+ Rs for the same shipment. and provided a window for appeal but no use even after an appeal the result is the same. 2) Delivery followup. There is no customer service system, last week i had posted a negative review pointing all this scenario, very next day I have received an email from an executive Mr.Rajesh, My account is freely upgraded to Gold pack and offer one dedicated manager number, and dedicated accounts manager email. Since last Wednesday we try to reach the accounts manager. the number was the generic customer care IVR number, till today no one answered the phone. Last week we have gone through a very bad trouble, The product shipped from Kochi to Kolkata on 23rd May via delhivery , the item reached Kolkata on 30th May, but till today 9th of June. not delivered the product. along with this complaint, we have notified one more customer complaint yesterday 8th June Saturday but no response so far. This is not just one or two incident, we have gone through more than 13 complaints last month and till today. but no solution and some of the customer we have refunded the product value and compensated with the product as free. This is not possible in all case because of the product value difference. Effecting our business. on time delivery bring more sales and repeated orders, last may we have processed a total of 473 prepaid orders. before that month our sales were at 270 order at that point we are using direct delhivery service we are paying Rs 98 per 500 g , when we saw the attractive price of delivery on ship rocket we have switched, the result is 50% sales lose in the month of June from 150 order of first 10 days to 72 orders. the customer leaves a negative review to both facebook and google. all effort been simply destroyed by this app. the review is not posting based on my one week or 10 days of experience. I have used a total of 45 days. Dear seller, don't just fool because of the 20-30 Rs benefit or 5000 Rs extra saving. most of the Shopify stores are just getting ready with sales or fighting for a good amount of customer inflow and spending thousands of Rs every day in different marketing app, end of the day if we can't assure the customer satisfaction we are not going to make any money even after 1-2 years we have to depend on paid traffic from google and facebook to run business. The idea of Shiprocket is good, not criticizing, it's a good platform to get a very attractive rate, same time as business or startup you have to care customer who gives ready-made business to you guys. same like you when you are getting the negative review you feel bad, the same way we have received the most negative review because of poor delivery and support from your team member.

April 30, 2019

You can use this service if you are just starting your business, but too many flaws in the service, too many RTO's as They don't follow NDR you replied to, they charged us 1 kg slab weight for 150 grams product multiple times even after raising dispute and providing product photos.

March 19, 2019

***Pathetic Support. Don't Use This App.*** The app is good but Shiprocket's Operations and Support are pathetic. Being an aggregator it is your responsibility to help your customers but it seems like everyone is Shiprocket team is just not ready to take any initiative. We open support tickets and your support team closes them without resolution. There are miss-commitments for providing resolutions. There is no one at ship rocket that listens. You will just get a runaround. Don't waste your time.

March 7, 2019

THIRD CLASS SERVICES<, FROUD COMPANY. THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

Jan. 22, 2019

Always they rise Weight Discrepancy issue and try to extract from the seller. These people are false keep away Aravind

March 13, 2019

i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money . the previous review was - "Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services . Must try the app . made my work so easy . "

Oct. 26, 2018

Horrible, Worst Logistic App! Basically Cheaters! Don’t go for this app! Worst app on the Shopify platform! They show you the x amount and charge you 3x to 5x times more than that with the name of weight discrepancy, at the time of top-up/recharge for next shipping. They know you have orders lineup - waiting to be shipped, so they just take advantage of that. Pickup service is poor, it takes 3-5 days for some orders! Customer support is horrible too they don’t reply most of the time and when they reply they don’t support. They are just making short-term money, they don’t care once they are on board and you start paying a monthly fee. We wonder, How long they can run business with this model of cheating and short-term revenue gain! Highly Unprofessional. Don’t go for this app!