ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
3.9
feedback
573
chart
#122
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
49%
-
More than a year
42%
Reviews Summary
ShipStation has received a mix of positive and negative reviews from users. Positive aspects highlighted include the helpful and knowledgeable customer support team, especially mentioning individuals like Chelly and Andrej. Users appreciate the ease of use, automation features, and cost-effectiveness of the app. The platform is praised for its seamless integration with Shopify and other marketplaces, making order fulfillment efficient. On the other hand, negative reviews mention issues such as overcharging, lack of timely notifications for critical changes, and difficulties in canceling subscriptions. Some users have faced challenges with bugs, unreliable synchronization, and unresponsive support.
Highlights
Review RSS Feed
All reviews
Jan. 6, 2026
I have successfully used Shipstation for my ecommerce needs for the last 6 months and through the holiday rush. After my initial set-up and learning experience, it has become extremely easy and helpful for me to route all types of orders I have been receiving from my various sell sites and inventory locations. The ability for me to get great rates and select the ship out method that best fits my needs (fast, best value, cheapest) has helped me meet the delivery targets to avoid issues with the ecommerce sites. This service tool has been very useful to me.
Jan. 3, 2026
AVOID COMPLETELY - I rarely leave negative reviews, but I need to warn others before they make the same mistake. I have wasted an entire month trying to set this platform up. It is overly complex, unintuitive, and simply does not work as advertised. To make matters worse, despite the software being non-functional, they are still attempting to bill me. I have asked to cancel, but the charges keep coming. This is not just a bad product; it is a liability to your business. Save your time and money. There are much better platforms on the market.
Hi there, thank you for reaching out and bringing this experience to our attention! Our team has located an open ticket with you regarding this and will be following up shortly. Thank you again, and keep an eye on your inbox for a response from us!
Dec. 18, 2025
I had the pleasure of working with Chelly during the on boarding process. I would like to say thank you for your patience, and help for setting me up for success with this platform.
Dec. 16, 2025
ShipStation is amazing! I have relied on them to print affordable return shipping labels, since that option is currently not available to me in Canada. They are also a more affordable alternative option to Shopify shipping. So far, so good.
Dec. 11, 2025
I worked through the implementation process for ShipStation with Chelly Bell. She has been very helpful giving tips on navigating as well as setting up specific setting for our application. She is very knowledgeable about the product and has a good sense of humor. Thanks Chelly!
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