ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
4.0
feedback
604
chart
#166
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
49%
-
More than a year
42%
Reviews Summary
The reviews for ShipStation are mixed, with both positive and negative feedback from users. Positive aspects include the ease of use, helpful customer support, and successful onboarding experiences with specific specialists like Chelly and Nathan. Users appreciate the features and functionality of the app, especially for managing shipping and orders efficiently. On the other hand, negative reviews highlight issues with billing practices, unreliable software performance, lack of transparency in changes to settings, and challenges with customer support responsiveness and problem resolution. Some users have faced unauthorized charges, account closures without proper explanation, and difficulties in canceling subscriptions.
Highlights
Review RSS Feed
All reviews
March 26, 2026
I had a great experience working with RJ De Vera on implementing ShipStation. He was incredibly patient, knowledgeable and resourceful-especially since some of the tasks I brought to him were not typical for a standard startup setup. What really stood out was his attitude. Despite working during what would normally be sleep hours, he was always positive, engaged and ready to help. We’ve used ShipStation years ago for a local business, but now we’ve connected it across our online stores. The integration has been seamless so far and we’re looking forward to seeing it fully in action as orders begin to come in. Thanks to RJ, my knowledge of ShipStation was quickly refreshed, and I was able to get everything set up efficiently-even without being particularly tech-savvy. Highly recommend working with him.
March 26, 2026
We've been using shipstation for 4+ years. It's grown with us and handled most of our needs. Luis has been a big help handling our account over the years. Very responsive any time we have an issue or question.
March 25, 2026
I have been using this service for years and it was working well. All of a sudden it stopped working (past 3 days) and I have had ZERO help from techinical support. Spent hours and hours trying to get help with no resolution at all and "we will look into it" answer. Would not recommend dealing with their technical support at all unless you love spending hours going in circles
Hi there, thank you for bringing this to our attention. We understand how frustrating it must be to experience issues after things had been working well, especially after spending so much time trying to get support. We’ve located your open ticket and have flagged it with our team for priority follow-up. Someone will be reaching out to you shortly to help get this resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.
March 24, 2026
For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved. Overall we have had a good experience, but little things like this impact how we function.
March 23, 2026
Onboarding and Implementation was a breeze. This app makes our shipping process easier by 10 fold. We have lessened our shipping rates and increased our workflow through our shipping department. I would recommend this app/service to anyone look to get an edge on shipping!
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