ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.0
feedback
838
chart
#111
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
7%
-
Less than a year
46%
-
More than a year
30%
Reviews Summary
ShipStation has received mixed reviews from users. Positive aspects include seamless integration with Shopify, efficient shipping processes, and helpful implementation managers like Chelly and Gabriela. Users appreciate the time-saving features and competitive shipping rates offered by the app. However, negative feedback highlights issues such as difficulties in printing labels, login problems, lack of support, and bugs affecting the functionality of the app. Some users have expressed frustration with the customer service, billing practices, and technical glitches that have impacted their shipping operations. Overall, while ShipStation offers valuable shipping solutions, there are areas that need improvement to enhance user experience and reliability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 22, 2025
It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.
Thank you for taking the time to leave your review and let us know about your experience. We take this feedback seriously and want to make things right. We've located an open ticket on your account, and a team member will be reaching out shortly to assist you further. Have a great rest of your day!
April 21, 2025
We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.
April 4, 2025
So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders. My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.
Hey there, thanks for bringing your Connect issue to our attention! We just had a team member get in touch with us to assist. If you could get back with us there we'd be happy to take a look and get this resolved for you. Have a great rest of your week!
March 26, 2025
I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us. Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once. I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app
Hey there, thank you for taking the time to leave this review. We are truly sorry that this was your experience getting assistance from our team. We have already reached out to the email on file for the account to address these issues. Hoping to hear back soon!
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