ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
3.8
feedback
566
chart
#154
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
7%
-
Less than a year
49%
-
More than a year
42%
Reviews Summary
ShipStation has received mixed reviews from users. Positive aspects include its versatility, user-friendly platform, excellent customer support, and seamless integration with Shopify. Users appreciate the visibility and control it provides over shipping needs. However, negative feedback highlights issues such as unexpected charges, lack of transparency in default settings changes, unreliable software with bugs, ineffective support, and difficulties in canceling subscriptions. Some users also mentioned problems with tariffs, overcharging, and complex setup processes. Overall, ShipStation seems to offer valuable features but needs improvement in areas like communication, billing accuracy, and technical support.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
ShipStation has been the perfect system for our e-commerce business with a limited number of tangible SKUs we ship to customers in the US and Canada. The software is user friendly and very affordable compared to all of the other systems I reviewed. The onboarding process was awesome. Chelly Bell was my account rep and my weekly calls with her resolved every issue and question I ever had. Thanks ShipStation and Chelly!
Dec. 4, 2025
They will incorrectly overcharge you for a shipment 6 months ago, then claim its bast the dispute window when you reach out to them about it, they literally stole thousands
Nov. 24, 2025
Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is. I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.
Thank you for taking the time to share this feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how unexpected duties and taxes can significantly impact your business, and we take concerns like this very seriously. We did want to clarify one important point: the Delivered Duties Paid (DDP) option was not automatically enabled for merchants. This feature required an explicit opt-in through a Pendo in-app message. It’s possible that the prompt may have been missed or unintentionally dismissed, but we did not turn this setting on by default or make changes on behalf of users. That said, we completely understand how easily something like this can be overlooked, especially during busy order periods. Your experience highlights the importance of ensuring feature changes and optional settings are communicated as clearly as possible, and we’re actively reviewing how we can make that even better. Our team will be reaching out directly to discuss your situation and see what options we have to help make things right. If you have any immediate questions in the meantime, please don’t hesitate to contact us. We’re here to help!
Nov. 18, 2025
We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.
Hi there, thank you for sharing your feedback. We’re truly sorry to hear that the recent tariff and customs documentation requirements have impacted your experience with ShipStation. We understand how essential CUSMA/USMCA support is for merchants, and we completely appreciate why this became a deal breaker for your business. I want to assure you that the ability to upload and manage customs documents is on our product roadmap. While we don’t have a firm ETA to provide yet, our team is actively working toward a solution. We know this functionality is important to many merchants, and your feedback has been invaluable in helping us prioritize it. We’re sorry to lose you as a customer, but we appreciate the time you spent with us. If you ever decide to revisit ShipStation in the future, we’d be happy to help in any way we can.
Oct. 28, 2025
Switching to ShipStation has been the best decision we’ve made this year. The platform is incredibly versatile, user-friendly, and easy to navigate. It gives us full visibility and control over all our shipping needs. We’re very satisfied with the experience, and their customer support has been excellent!
Store
The Booze Outlet
Using app
2 months
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