ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
3.9
feedback
570
chart
#125
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
7%
-
Less than a year
49%
-
More than a year
42%
Reviews Summary
ShipStation has received mixed reviews from users. Positive aspects include its versatility, user-friendly platform, excellent customer support, and seamless integration with Shopify. Users appreciate the visibility and control it provides over shipping needs. However, negative feedback highlights issues such as unexpected charges, lack of transparency in default settings changes, unreliable software with bugs, ineffective support, and difficulties in canceling subscriptions. Some users also mentioned problems with tariffs, overcharging, and complex setup processes. Overall, ShipStation seems to offer valuable features but needs improvement in areas like communication, billing accuracy, and technical support.
Highlights
Review RSS Feed
All reviews
Dec. 18, 2025
I had the pleasure of working with Chelly during the on boarding process. I would like to say thank you for your patience, and help for setting me up for success with this platform.
Dec. 16, 2025
ShipStation is amazing! I have relied on them to print affordable return shipping labels, since that option is currently not available to me in Canada. They are also a more affordable alternative option to Shopify shipping. So far, so good.
Dec. 11, 2025
I worked through the implementation process for ShipStation with Chelly Bell. She has been very helpful giving tips on navigating as well as setting up specific setting for our application. She is very knowledgeable about the product and has a good sense of humor. Thanks Chelly!
Dec. 9, 2025
We had our onboarding call with Chelly today for our new ShipStation setup, and I have to say it was one of the best onboarding experiences I’ve ever had. We’ve been using ShipStation in our Canadian store for over five years, and somehow she still managed to show us things we never knew existed. Her knowledge was impressive, but what really stood out was how she shared it. Chelly brought a warm, genuine, human touch to the entire session while still being completely professional. Every question we had was answered clearly and confidently, and she never made us feel rushed. Instead, she encouraged us, made learning easy, and kept the whole experience positive and enjoyable. It’s rare to come across someone who brings that mix of expertise, kindness, and energy to their work. Chelly did, and we’re truly grateful. Highly recommend her — she made a real difference for us today.
Dec. 9, 2025
This app has been game changing for our business. Fast, automated & makes 0 mistakes. Gets rid of human error and slow delivery service portals. Andrej from support is so helpful - set up a call to help us automate our shipping rules and products. Thank you so much!
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