ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
3.9
feedback
589
chart
#160
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
49%
-
More than a year
42%
Reviews Summary
The reviews for ShipStation are mixed, with both positive and negative feedback from users. Positive aspects include the ease of use, helpful customer support, and successful onboarding experiences with specific specialists like Chelly and Nathan. Users appreciate the features and functionality of the app, especially for managing shipping and orders efficiently. On the other hand, negative reviews highlight issues with billing practices, unreliable software performance, lack of transparency in changes to settings, and challenges with customer support responsiveness and problem resolution. Some users have faced unauthorized charges, account closures without proper explanation, and difficulties in canceling subscriptions.
Highlights
Review RSS Feed
All reviews
March 5, 2026
I think it could be alot better lot of room for improvment missing alot of things i could do easier in shipworks
March 3, 2026
Helped streamline our shipping process and put all the tools in one place. Darren D. made getting our account live and functioning properly an easy process.
March 2, 2026
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Thank you for taking the time to share your experience with us. We’ve located your open ticket, and a manager will be reaching out to you shortly to assist further. We appreciate your feedback and the opportunity to make things right.
Feb. 28, 2026
0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal. After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed. Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed. Don't risk it. Don't do business with a company built on deceiving the end users.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take these concerns very seriously. A manager has reached out to you directly through your open support ticket to better understand the situation and resolve this. We would greatly appreciate the opportunity to connect and address this matter as quickly as possible. Please respond to the open ticket at your convenience, and we’ll prioritize assisting you.
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