ShipStation

Feb. 10, 2026

Recently switched from XPS to ShipStation at the beginning of 2026 as a business that does ~1000+ multi-product orders a month. It has been a relatively smooth transition, with the biggest help by far being our implementation manager Nick Whipps for weekly live assistance. There are occasionally some bugs that will disrupt the automations but they are usually resolved in a day or two. I'm happy to say it has lived up to expectations so far. Fair warning though, it does not have the friendliest scale compatibility and you will have to manually refresh the connection to Shopify multiple times to get all current orders pulled in.

Feb. 6, 2026

Awesome! I had wonderfull meetings with Chelly, she is AMAZING!! She showed me lots of tips and tricks answered all my questions. All is working great, we could not have a better application than Shipstation for our business!

Feb. 5, 2026

ShipStation came to our company's rescue. We previously used Shopify's native shipping to process our orders. When we experienced an overnight surge of hundreds of thousands of orders, We immediately needed a solution to ship in bulk and batch orders for efficiency. I frantically called ShipStation and their team instantly sprang into action and treated our challenge with urgency, care, and true partnership. Stephani Williams (Implementation Specialist) and her team—along with James and Maia from Product Management—were nothing short of exceptional during one of the most critical moments in our company’s growth. Stephani’s leadership was outstanding. She coordinated multiple on-site visits, worked hands-on with our team to identify and resolve operational kinks, and ensured that every detail of our implementation was optimized for scale. James and Maia brought deep product expertise, helping us navigate complex workflows and tailor solutions that fit our unique needs. Together, they made an overwhelming situation feel manageable and ultimately successful. What truly sets this team apart is their dedication. They checked in regularly, were always available to answer questions, and proactively suggested improvements that strengthened our operations even further. Thanks to their commitment and expertise, we were able to get up and running quickly and confidently handle a massive increase in volume. We are incredibly grateful for ShipStation's partnership and cannot recommend Stephani, James, Maia, and the entire ShipStation team highly enough. They didn’t just implement a solution—they became a trusted extension of our business.

Feb. 3, 2026

I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

Jan. 30, 2026

We have just started working with Shipstation but have had such a great onboarding experience with Chelly. She has been so helpful in explaining the program, onboarding, setting us up, and really going above and beyond with helping us resolve issues on our end.