ShipStation

Jan. 31, 2022

ShipStation is very easy to use and intuitive. The integration is also easy to set up. Gets my Shopify orders out in a jiffy!

Jan. 31, 2022

ShipStation Has been instrumental in streamlining our business fulfillment. We are very happy with their service.

Jan. 28, 2022

Starting to work with Shipstation was a step change in the operational process of our company. We are extremely happy with the tool as it has made our shipping management and information control much faster. The best app we use at Memomad.

Jan. 27, 2022

We have used this app for about 4 years now and it is probably the one app that I would never delete. It makes it easy to compare shipping prices/times and fulfill our Shopify online orders.

Jan. 27, 2022

Great App! makes processing orders a breeze. I definitely recommend. Excellent customer service and onboarding team.

Jan. 27, 2022

We have 5 online stores on various platforms and ship from 4 locations including our own warehouses and 3PL . We have been using ShipStation to manage shipping since 2019 and it has been superb, inexpensive, efficient and very easy to manage.

Jan. 26, 2022

I use this app to process all shipping in our Shopify store. The integration is great! I am sure we are not using all of the features but works great for us. We have several different shipping option and I like how you can color code and sort by tag quickly.

Jan. 25, 2022

ShipStation was just a Godsend for our company. Being able to ship from all of our sales channels in one place is just a game-changer. SS has really given us time back to reinvest in our business. Definitely recommend them, no matter the size of your business.

Jan. 24, 2022

We love ShipStation! It made our work so much easier. I like how customizable it is. It has it flaws and doesn’t work for all of our needs but it covers our fulfillment and it is more than great for us. Highly recommend!

Jan. 20, 2022

Scale your ecommerce business with Shipstation. Don't waste time manually creating labels and sending tracking info to your customers. With Shipstation, you can do all of that with a few clicks. Setup is really easy and if you ever have any trouble, they have a dedicated team to help.

Jan. 20, 2022

5 Stars! A must-have Shipping App. Complete, clear, customizable, and more important, reliable. With very useful filters and automation tools. It let you handle many shops and channels at the same time easily.

Jan. 19, 2022

The integration was super simple and took a matter of minutes. It has helped streamline our fulfillment and being able to print multiple labels at once for the same item ordered has been awesome. There are a few hiccups with the address validation from time to time but for the most part it catches address errors. It has definitely made the shipping process for our business much smoother.

Jan. 11, 2022

We are deeply disappointed in both the service and performance of this app. On two occasions during the height of our sales season, the app presented technical errors that resulted in costs to our business due to time spent troubleshooting technical errors and rectifying poor customer experiences. On both occasions, Shipstation did not provide an explanation of why the issue had occurred nor how to resolve it. They also did not escalate the issue to investigate this matter further. I do not recommend this solution for any Canadian business looking to benefit from Canada Post's Commerical Shipping rates. There is some good functionality to the app but overall not worth it.

Jan. 4, 2022

Very useful tool - I'd say this app is most used app among all other linked to our site. There are some issues with addresses validations here and there, but I do not thing it's the app's fault. And yes, I'd definitely recommend it to friends.

Jan. 3, 2022

Very easy to set up and train people quickly. The Integration into Shopify was very quick and simple and has no down time.

Dec. 16, 2021

Utilizing the shipstation app has allowed us to streamline our operations as we were already utilizing shipstation prior to using shopify - it made the transition quick and simple. We haven't had any issues or complaints.

Dec. 15, 2021

I am writing this review as a last ditch attempt to get support after over 25 chats and emails dating back at least a year. From the start I have been using the print automation to print an Endicia Pay Upon Use Return Label when I print a shipping label. About a year ago the automation got a bug, and will randomly stop working. Once it stops, every order there after will not print the return label. I have over 25 chats and emails and was told my case is "escalated", but since it is not a wide spread issue there is no timeline when it will be fixed. The work around was to use the shipstation branded return portal. OK, I set it up. Now this is a work around, but it costs me more money. This is because I can only use 1 type of return. So if a package goes out USPS first class mail for $5, it has to come back using Priority Mail for $8. Not great, but hopefully it would get me by until the automation was fixed. About 2 months ago the returns portal stopped working. It now tells my customers their order has not yet shipped and no label can be produced. This case was also "escalated" but there is no date for it to be fixed because it is not a wide spread issue...so I am told. Now I spend way too much time dealing with returns because both options I have to automate this process are busted and I cant get anyone to fix one or the other. I get emails and calls from people needing return labels that I have to stop what I am doing and go manually produce the label. If these issues cannot be fixed in the near future I will be leaving shipstation for a competitor. I like everything else about shipstation, and when everything functions it meets my needs perfectly. But the support has been terrible, I keep getting the same scripted lines over and over, and my issues are no closer to being fixed than they were a year ago. Your move shipstation, your move.

Dec. 14, 2021

Great app integation to simplify the fulfilment process. Plenty of direct integrations to many of the major shipping providers here in Australia and also a great API if you need to integrate with something a bit more custom. Support is excellent and very responsive.

Dec. 13, 2021

Pro: -Generally positive experience for orders placed and fully shipped within a few days. For orders with longer wait times, or orders that are split into multiple shipments we have some issues. -Automated completion of customs forms for international shipments. Con: -Long times between automated store synchronization: Can be over two hours between store updates from Shopify. There is the option to manually update the stores, but it is not feasible to manually update the store 24/7 if there are other processes that rely on timely information. -Poor support for split-shipped orders. If one item from an order ships, Shipstation will not process any edits to the order (e.g. an item added to the order, an item removed from the order, other quantity adjustments to the order, address edits or updates) -Orders only open to edits for a short time: After 60 days no order edits or changes are passed to Shipstation. With supply chain delays we regularly have orders that are older than 60 days that require changes or edits. -Long loading times in Shipstation: with orders that have a large number of items, or orders that have one or more previous shipments there is a VERY LONG and noticeable delay from the time an order is opened in Shipstation before the page fully loads and we are able to make adjustments in weight, shipping service, return labels, or print a label. -Unreliable USPS tracking numbers generated during peak seasons: Recently, large quantities of tracking numbers that are generated for our USPS shipments have not been reset before being reused. These tracking numbers provide the shipment history of shipments that were completed previously during the year, and we have been unable to find a solution to reset those so that our customers receive accurate tracking information for their order.

Dec. 13, 2021

I love the ease of use. Being able to see all the different freight costs and delivery times on one screen saves us so much time. Love this app!!