ShipStation

this app has so many issues if a customer buys more than one sku in the same order. The software doesn't look at the sku's individually but only sees it as a "Multiple item" order. So you have to setup all these tags and work arounds. Now we have more and mores sku's and orders we keep finding more and more issues. if you are a 1 sku company than 5 stars

If I couldn't figure out how to use this app on my own, I would have given it 1 star. Shortly after signing up, I got an email telling me who my account manager was. During the process of installing the app and changing the different parameters to meet my store's needs, I had several questions. I tried calling the account manager several times, and never once did he answer his phone, so I emailed him and only got one partial answer from him 2 days later. All subsequent emails have been ignored and gone unanswered. I was basically left to figure everything out on my own or do Google searches with my questions. I have one question that I can't find the answer for and my account manager absolutely WILL NOT respond to me. If you're fairly decent about figuring things out on your own, you will probably like this app. If you need support from ShipStation, forget it. It does not exist. In fact, it's horrible and I would never recommend this app because of that. At this point, I am not 100% sure I will keep this app after my trial period is up.

This system is retarded, you have to manually go and refresh "update all stores" when orders come in to make sure the orders get pulled from Shopify and then pushed to FBA. The goal of having such is a system is to automate a process and not use manpower, but you still need manpower to update orders.

2025 they continue to have constant bugs and problems, but we still rely on them for our shipping 2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere. They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else. Anyone else would be better - try Shippo or Shipping Pirate - anyone else. +++++ Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

I find this platform to be very buggy, it goes down a lot and shipments go missing often. It's a very frustrating experience.