ShipStation

Aakriti has been super helpful in the onboarding process! Great support :)

It's a bit complex at the start, but overall the easiest platform for shipping from not just one but multiple platforms. Highly recommend for any company looking to ship more than 50 packages a month (due to the time/cost savings). Support has been amazing as well. Lots of time spent helping to get things right in our account and explain things I wasn't familiar with. A+

The platform, the service offerings, and the onboarding process and implementation sessions with Darren have all been nothing less than a 5-star experience. I'm looking forward to continued usage and development.

Daniel... A+++ Not much else to say, best experience with customer service yet.... they haven't all been good but he made up for all of it awesome

Darren was extremely helpful in are initial setup!

I recently had the pleasure of working with Rakesh from the ShipStation support team, and I cannot recommend him highly enough. We were navigating a particularly complex setup, and Rakesh’s expertise was evident from the start. He was incredibly patient and professional, taking the time to explain every nuance of the configuration. Instead of just providing quick fixes, he ensured I understood how to truly optimize the platform for our specific needs. If you’re looking for someone who goes above and beyond to ensure customer success, Rakesh is your person!

Have had to call customer service twice today and they been very helpful in getting our stuff up and running again after UPS cancelled their service on their end. Very thankful for the 2 customer service reps that helped in getting us functioning again.

Amazing product, Rakesh is experienced onboarding specialist . He explains each and every step professionally.

Great Platform and amazing customer support. I'd never used a platform with this many capabilities before and Rakesh was a big help in assisting and setting everything up so that everything runs smoothly.

Great Experience working with James Marchetti and Chelly Bell from the ship station team. Both were extremely knowledgeable and assisted my business to utilize all the tools they offer.

Daniel B. is my knight in Shining Armor!!! :) I am so grateful that Daniel was so patient with me. He helped us resolve 2 issues that we could not figure out ourselves. He made sure everything was working correctly before we got off of the phone. I am truly grateful for Daniel B. Thank you, Kristy Desrosiers Farris Laboratories Operations

We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!

William Kelly was super helpful navigating our company through an update and explaining new options for price break downs and savings. He is available whenever we need help and gets back to us promptly when not. We have been using ShipStation for over 10 years and we like how it is very user friendly and how they listen to their customers and provide updates that make sense.

This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job

Fantastic app that’s been a huge help as we diversify our shipping providers while scaling. Joey has been incredibly supportive throughout, helping us onboard smoothly and always happy to work through automations and rules to keep improving our workflow.

Luis Bello has been very helpful. He is patient and provides excellent customer service.

ShipStation has been amazing! The implementation manager, Dan Gutierrez, has been outstanding with showing me how to utilize all of their offerings. The sales rep, MK Khan, was incredibly helpful too. I am so pleased with the services they provide.

I’ve been using ShipStation for a year now, and I have to give a massive shoutout to Luis Bello on their support team. He has been absolutely great! Every single time I have a question, his response time is amazing, sometimes I feel like he must be working from home because he is just always there and ready to help. I am very satisfied with the app overall, but honestly, I plan to keep using ShipStation purely because of the top-tier support from people like Luis. Highly recommend!