Multi Vendor Marketplace Pro+
All reviews
we just used trial for 15 days but they charged us $149 every month. we also uninstalled the app but after still charging. still waiting for refund. totally. if we don't realize it, we will end up paying for an app we haven't used. also we couldn't reach out to them still.
Dear merchant, Shopify handles all charges as per their published policy applicable to all apps. You have installed the app in Nov-25 and uninstalled in Apr-26. The charges are computed correctly as per the records. Once uninstalled, no charge is added for subsequent months. You can write to us at [email protected] or on our website chat feature anytime. Our team is also trying to reach you to resolve this misunderstanding.
Very good customer service and developing team - our store has a very specific interface requirement, raised it, and the team has followed up and trying to fix it, and changed the UI to make it feasible. Thanks a lot! Will keep using it.
I was on a very complicated backend of Magento and Shipturtle made it possible for me to move my marketplace to Shopify. The team is extremely prompt and helpful with all of the queries and they help support you with walk throughs and through deconstruction of issues and ways to resolve them. If you are wondering if they are good people to do business with, do not wonder anymore, take my word for it. Our marketplace runs seamlessly because of the smooth functionality built by shipturtle.
Excelente herramienta para gestionar múltiples vendedores en Shopify. Llevamos varias semanas probándola y nos ha facilitado muchísimo el manejo de catálogos (productos y precios), la autogestión por parte de los vendors y la visibilidad operativa en un solo panel. La curva de aprendizaje fue corta y el soporte ha sido oportuno. Como mejora, el UI aún podría ser más amigable e intuitivo, aunque vemos avances constantes en cada actualización. En conjunto, la recomendamos para marketplaces que necesitan escalar la gestión de vendedores y productos dentro de Shopify.
We've been working with Shipturtle for almost a year. I'll start by saying the team are a bunch of really good people. You can feel that they have real intent to support your business. Secondly, the tech is stable and implementable. I've had minimal issues and it's flexible and broad enough to support almost any type of multi-vendor model. I think it's the only real solution to scale up your business. Keep going guys, I believe we're building a strong partnership together, thank you!
I am brand new to that marketplace app but Manan took a lot of his time to connect with me and walk me through the whole app and answer all my questions. Sure, there are some bugs but nothing that would worry me from a business point of view and Manan will forward those to the IT guys. Overall so far an incredibly good experience. The only ‘downside’ is the multitude of add ons which can significantly increase the monthly price for the app. But, I do understand that they are running a business and that those add ons do cost a bit. Maybe a few of those should/could actually come with the app in the future A big plus for me is that they offer a contact option via WhatsApp which is so much faster than writing an email, waiting for a reply to then write one again and so on! Overall still a 5 star experience though! Shout out to Manan who is such a humble guy, thanks for your time and patience with me!
Great Support by Mannan, Nisarg and their team.
As someone who doesn't understand a line of code and cannot develop their backend system under a budget, shipturtle is nothing short of a blessing. The whole workflow and function of the site is phenomenal. The support team has been really helpful, answering and guiding me through the site and every question I had regarding it. Hands-down the best backend management system for a marketplace.
The support team is super responsive and genuinely helpful. Anytime I’ve had a question, they’ve been quick to assist. The platform itself is really intuitive and easy to navigate, so getting started was effortless. Overall, I’ve had a great experience and I’m really happy with the service.
Shipturtle has been a game changer for what we are trying to achieve. Being able to manage everything in one place makes our lives that much easier. The support has been amazing and they have helped us navigate all of our questions. I would highly recommend them.
I really tried to stick with Shipturtle for a couple of months, as they promised a very flexible solution for a B-to-C marketplace on Shopify. Particularly the Vendor Sync is definitely a handy function and drew me and my business in. However the Vendor Sync wasn't enough to stick it out. I would have been scared to launch an actual live marketplace with a platform like this. The issues were manifold and constant: - I was promised multiple things/functionalities during the sales/onboarding process that turned out not to be available. Either the functionalities were still being developed, or Shipturtle slapped a $1000+ price tag for a custom development just for us (for something they said in the demo was already available), or the functionality just couldn't even be done. - Often they did react fairly quickly to bug reports or inquiries after these empty promises, but more often than not the resolutions that came were poorly thought out and buggy. - Even without the major issues - like not actually offering a shipping integration they promised was available, then asking money to develop just for us - the platform as a whole is poorly built, feels rickety and is buggy. - We were double charged on our first month. Over three months of asking after a resolution, Shipturtle showed zero interest in remedying this. After three months of bugs, constantly eroding trust and empty promises, I decided enough was enough. I have to wonder whether all the glowing reviews here can truly be genuine. Either way, don't make my mistakes. Don't trust the sales pitch. Make sure to personally test that every single thing you need for your business ACTUALLY works before committing.
Dear Loia, We regret that we were unable to be a good solution for your project. We have always been available for you on call and chat to resolve your issues. - The customization is for a shipper you needed us to integrate which is not on our list. It showed that it was available via one our integration partners Clickpost - which involved no cost to you. We also connected you with them. What we quoted was in case you wanted a direct integration, and it does not work via Clickpost. We have shared this pretty early in our conversations and transparently. - All your billing is via Shopify. There is no possibility of double charging. In some cases Shopify's billing can get confusing since when you change plans - they charge both at a go and then put a deduction against the earlier plan in proportion of usage. This is true with all apps on Shopify. We have in fact documented this on our website - https://www.shipturtle.com/kb/getting-started/uninstall-pause-shipturtle Having said this, we value your feedback and in case you still feel this note is not allaying your concerns, please do reach out to us so we can help out and resolve this to your satisfaction.
The Shipturtle multivendor app has been absolutely flawless! The platform works seamlessly and is exactly what we were looking for at Oraani. The team is incredibly supportive and always quick to assist whenever needed. Special thanks to Nisarg, Pranav, and the entire Shipturtle team for their constant support and smooth onboarding experience. Highly recommend!
Ship Turtle is an excellent shipping integrator that truly simplifies logistics. Their platform easily connects with multiple carriers, offering competitive rates and robust tracking. The API is reliable and well-documented, making implementation smooth for developers. Highly recommended for businesses seeking an efficient, all-in-one shipping solution.
The experience is smooth, and the user interface is intuitive and easy to manage. Additionally, the support and sales teams are excellent. The support team resolves tickets promptly, and all team members are very supportive, knowledgeable, and attentive. They listen to concerns carefully and take immediate action to address them.
Have been using ShipTurtle for a month so far working with MANAN as my lead team project manager. So far communication has been excellent with him, he is always eager to help and gets back to me with updates quickly and goes above and beyond, very impressed. The service provided has been very reassuring coming from another marketplace provider, Webkul which I had an awful experience with. The user experience of ShipTurtle has been great and the platform is very user friendly and will be easy for sellers to use. Hoping to launch my marketplace soon, just waiting on a few updates about the returns process and finalising that with the team then should be good to go :) Look forward to seeing how the platform operates once I launch :)
The app is amazing for anyone running a marketplace. The team has been extremely helpful. Well thought out features such as vendor settings, payments according to vendors and vendors' about us page. Looking forward to more features and using this long-term.
My experience with Shipturtle has been a mix of positives and not so positive challenges. On one hand, the platform does offer useful multi-vendor functionality, and the concept of customizing it for my barter marketplace is exactly what I needed. On the other hand, communication and timelines have sometimes felt unclear, which made the process more stressful. If they can tighten up their updates and project management, I believe Shipturtle could be a very strong partner. I did however, have high hopes for working with Shipturtle, but my experience hasn’t matched the expectations that were set. After paying for a customization project, communication dropped off and I’ve struggled to get regular updates on progress. As a small business owner, this lack of clarity is frustrating, especially when I’m on a timeline to launch. I still hope the team delivers, but right now, I can’t recommend them without caution.
Hello Linda, Thank you for taking the time to share your feedback. As per our correspondence, the project was completed within the agreed timelines, and we’re glad to know you were satisfied with the output. At ShipTurtle, we follow a structured process for all customization projects. Once the scope is defined, we prepare a detailed PRD (Project Requirements Document) before starting development. This step ensures clarity for both sides and typically takes more time than the actual coding. In your case, you had requested to view the project live in phases — which many business owners prefer — but as we explained, development can only begin once the PRD is finalized. As per our last communication, you were happy with the completed work and have requested us to keep the project on hold while your overall launch is delayed by about three months. We’re happy to accommodate that and will be ready to resume whenever you are.
We have been using Shipturtle for a few months now, and it has already made a huge difference in how we manage vendors and customers. Both the vendor login and merchant login are straightforward and intuitive, which makes the day-to-day experience seamless for everyone involved. The white label and branding features are also excellent. Our partners log in and immediately feel like they are in our own ecosystem. It gives a professional and polished look without requiring extra work on our side. We switched from Webkul and Garnet because those platforms felt fidgety and overly complex. Shipturtle has been the opposite. It is clean, reliable, and easy to use. We are especially excited about how smooth the onboarding process will be for our customers as we continue to grow. Shipturtle has simplified operations in a way that lets us focus more on building our business and less on backend headaches. Highly recommend to anyone looking for a customizable and dependable vendor management platform.
I have a few things to mention. 1. Support did not get back to me for a few days when they tell you within 24 business hours. I needed their support because they wrote some of the coding wrong and needed it fixed as customers could see the mistakes. Another thing they told me is it was better to join Whatsapp just to get faster support? Who does that? So strange. I'm not downloading another app just to get faster support when it should be already built into your store database. 2. The base price gives you some things but if transitioning to a multi-vendor marketplace, the price goes from the base price to another $30-$45/month. 3. Only being able to add a 20 MB file document or tack on another add on monthly fee is ridiculous. It's barely any storage. I switched to a different company which is a better fit for my company and provides a more seamless experience overall.
Hello! Sorry to hear your experience. It seems you took a demo with us and have some reservations. Please find our replies below - 1. We are generally pretty fast with replies on email as well as whatsapp. We gave you an option for whatsapp chat since its quicker than email. In case you are not comfortable with it, it is not necessary to join. We do support on email and website chat regardless. 2. The pricing is published on the website and on the app. We also have a 14 day free trial so that you know what the solution will finallly cost. 3. The 20 mb limit is per document. In most cases customers attach images which are under that limit. For digital files, we do support documents as large as 1 GB and beyond, but we charge for server space in such cases. Please do not hesitate to write to [email protected] if you still have any queries. We value your feedback and willing to go the extra mile to support your business.
We've been using Shipturtle for Kala Curry to manage our growing network of artisan vendors across India, and it's been a game-changer in many ways. The platform makes it easy to onboard and coordinate with multiple vendors, track orders, and manage shipping logistics. The user interface is clean and intuitive, and the team has been responsive whenever we've had questions or needed support. That said, there’s still a bit of room for improvement—especially around customization options for vendor communication and dashboard insights and more consistent customer support. But overall, Shipturtle has helped us save a lot of time and brought structure to what used to be a fairly scattered process. Definitely recommend it if you're running a marketplace or working with multiple sellers.
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