Shipway Order Tracking
Best order tracking app for eCommerce stores
Rating
4.4
feedback
196
chart
#4,692
All reviews
Rating Breakdown
Review RSS Feed
June 29, 2021
it's very useful and helpful app. i am using it from last 6 months and it's nice to provide great customer experience by proving shipment status
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always email us at [email protected]. Regards, Team Shipway
June 28, 2021
It's easy to install and use. It serves the purpose. I am using same advance features also which helps to keep things organized.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always email us at [email protected]. Regards, Team Shipway
June 24, 2021
Works very well and provides very good value for the price. Would recommend. Can help you save a lot by tracking wrongly RTOed COD orders. Marks orders as delivered natively on shopify which is great as it allows you to send delivered email directly from shopify for free. Only would suggest the team to also implement the same for dispatched and in transit statuses.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always email us at [email protected]. Regards, Team Shipway
June 23, 2021
BEWARE. This app is poorly made. The interface is extremely outdated and several things do not work. They have a javascript error that conflicts with several themes and the order tracker will not show on your website. I experienced this and when I asked for a refund since I was on the paid plan, their customer service team ignored me. Any responses they give to this review is just for show. The app is horrible and the customer service is worse. I recommend the app AFTERSHIP instead of this. It's 100x better. You're welcome.
Hi Team, Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services. Our team is trying to reach you. Kindly write us at [email protected] . Our team would be happy to help you.
June 21, 2021
This is the worst app ever, the trackings are not accurate and can takes up to 2 weeks to update, it made me lose hundred of customers because they weren't notified to pickup their package. Never install this app or you will lose your business
Hi Team, Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services. Our team is trying to reach you. Kindly write us at [email protected] . Our team would be happy to help you.
June 8, 2021
Love the branded tracking page options! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always email us at [email protected]. Regards, Team Shipway
June 5, 2021
This app makes hassle-free information to both sender and receiver both. Backoffice team is very supportive. I strongly recommend this app.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always email us at [email protected]. Regards, Team Shipway
May 26, 2021
Great functionality. Easy to use. Reduces where is my order emails! Works as it should! Definitely recommend it !
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always email us at [email protected]. Regards, Team Shipway
May 20, 2021
Extremely bad support, Buggy system, non responsive UI and they do not even bother to resolve for it.
We also felt bad about your experience with us. We will be in touch for further communication by email. Thanks, Team Shipway
May 18, 2021
Happy to use this app. This is very helpful for our customers in tracking order at product level. Also helpful for our team to understand which parcel got stuck and needs to raise complaints.
May 17, 2021
It has helped us reduce customer enquiries asking for tracking info, Makes it nice to keep the customer on the website itself to show tracking info. Love the WhatsApp feature too. Definitely recommend.
May 10, 2021
Works smooth,Help and quick response appreciated from gauri and team shipway always!!! cheers!!this is basically a shipping tracking service for your customers!!
May 6, 2021
Shipway is the only app which shows delivery details on shopify dashboard. It makes it easy to mark orders delivered or RTO. The integration with Ezyslip would have been plus.
May 6, 2021
Shipway dose its job completely. Customer are updated by sms/whatsapp notifications of order status. Support team is very active and supportive. I highly recommended shipway.
May 1, 2021
We are 1000+ orders store and tried many tracking applications almost every application in Shopify, shipway is simply perfect and fits our requirements, support staff are amazing they helped us with a lot of optimizations.
March 18, 2021
I am using this app for all my shipping and logistics tracking. They are really the best you can have for your Shopify account. 1-click connect to all logistics courier and they are best app for all your shipping, tracking or RTO requirement. Just dont think twice, get this app. You will never regret.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are dedicated to providing the best services & support to our customers.
March 10, 2021
The app is really nice, and has helped our customers to track their order. Also Mr. Gauri Shanker is very kind and has supported through out.
Thank you so much for your feedback. We are dedicated to providing the best services & support to our customers.
Jan. 12, 2021
Once I had a problema and the support was very fast & kind! 100% recommend it, very simple to use and great
Jan. 8, 2021
A must have for Indian e-commerce websites. One best part is, customer will not call for asking the status of their shipment. They will get update on email & sms. Good app & very good support..
Jan. 7, 2021
Great app, I recommend this to all, particularly for websites based in India. The good thing is, they have connected India post also, with all other leading courier partners. The support is instant. We can make a call, chat on Whatsapp, or mail to them for getting support.