Captain Shipping Protection
Shopify shipping insurance app, Captain Shipping Protection
Rating
4.9
feedback
327
chart
#70
All reviews
Rating Breakdown
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Feb. 15, 2023
Chat was fast communication with quick response and customer service rep was helpful. Answered the questions I had.
Feb. 9, 2023
It works great, plus the customer service chat is a plus, you can set it up however you want and you can add your policy! 5 stars!
Jan. 31, 2023
Great app, and outstanding support! They solved my issues in less than 24 hours and I felt like the most valuable customer.
Jan. 17, 2023
Appreciate the quick and painless assistance. Rep was friendly as well and offered assurance by letting me check that it was done correctly before ending chat.
Jan. 6, 2023
Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.
Major Updates. We value customer feedback and in response, the We completed two major updates 1. the added insurance items will be digital products and will not require shipping. 2. we have made a perfect conversion of currencies to support merchants' global business! ------------------------------------------------------------------------------------- Hi, Dear Barista och Espresso Team, First of all, we would like to express our sincere apologies to you, We follow the value of the customer first and We will be the first to establish communication with you, and active support and service, we highly value ~ We do our best to solve 100% of the problems you mentioned. and we will ensure that the insurance weight works perfectly, Thank you for your support as we develop and grow together. Kind regards, Captain insure Team Sunny
Dec. 13, 2022
Very simple & effective way of increasing trust with your customers while also increasing AOV of your store! :)
Dec. 8, 2022
Sunny introduced case study to me, I had a good expectation, very interested, and applied for free installation in the afternoon, currently in the test environment, great customer support, will be online tomorrow!
Dec. 6, 2022
fast response and easy to work with. They will do all the work for you so you can focus on your core business I would recommend this app to anyone!
Dec. 5, 2022
Thank you Sunny for the service! Quality app and good communication. Be aware for a policy change!!!
Dec. 5, 2022
So amazing and kind! Was very helpful with what I was in need of when it came to the app. The app is so amazing you will love it too.
Nov. 28, 2022
My store is not live yet so haven't had to use it. However, it seems like a good app to have. Sunny was a great help when I had questions. Great customer support.
Nov. 16, 2022
Great app and great customer service. Does exactly what it describes and helped me out a lot. Thank you!
Nov. 8, 2022
We have just installed the app and testing it. The support has been great so far. They really invest a lot in their relation with customers. I will come with updates after testing.
Hi, Dear DWP Fitness Team, We follow the value of the customer first and we are happy to help you to make sure that the final Performance of the app is perfect, you should not hesitate to contact us. Thank you for your support as we develop and grow together. Kind regards, Captain insure Team Sunny
Nov. 7, 2022
Great little app to add an additional revenue to your store. Looks like it doesn't bug site or slow things down. Will monitor.
Hi, Dear Manchester Factory Team, We're building the best shipping insurance embedded experience, we're currently completely free, and we're committed to helping merchants make more profit. Thank you for your support as we develop and grow together. Kind regards, Captain insure Team Sunny
Nov. 7, 2022
Sunny, the product manager, called me directly for communication, and within a few hours the app was installed, the widgets were embedded, and it looked great~We also had some business communication, great support + app
Oct. 17, 2022
Very fast instalment with clear explanation and help from the staff. it is exactly what i wanted on my store. Recommended!
Sept. 26, 2022
I am using a third-party template and they are helping us with the compatibility, the developer told me about the next additions, I will see, good customer service, and I support this app
Sept. 25, 2022
我正在通过这个App开展业务，它可以订单查询，还能让买家安心，产品经理Sunny跟我讲述接下来会上线理赔板块，这有利于我的paypal账户安全，不至于让买家直接跟paypal申诉~可以减少退单率，非常好用！！！
Sept. 22, 2022
Super easy to install, perfectly embedded in cart page and checkout page, increase AOV by increasing insurance premium, and can check package status, highly recommend this APP.