Captain Shipping Protection
Shopify shipping protection app, Captain Shipping Protection
Rating
4.9
feedback
224
chart
#8,695
All reviews
Review RSS Feed
May 16, 2024
Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.
Dear Crimson and Clover Studio team, We sincerely apologize for the recent issues you've experienced using our app. 1. Currently, our technical experts have specially adapted the widgets for your store theme and third-party app, and ensured that the widget can display and run perfectly in your store shopping cart. 2. Please trust us, we have successfully implemented widget for many users and helped them successfully earn a lot of extra profits. We listen carefully to every user and are committed to making you 100% satisfied! We have sent you an email and sincerely look forward to hearing from you~ Best regards, Captain Insure Team
April 30, 2024
I had a couple issues with integration. I got FAST help and this app is SO SIMPLE. All I wanted as absolute simplicity for a quick AOV booster and a cushion for our 1% error factor. With this app doing it's thing, we should always come out ahead on customer claims and we will also be able to filter out the folks who didn't opt in for a more streamlined and defined yes/no process for replacements.
April 4, 2024
This app is super easy to use. Took me 5 minutest to set up. The support responded to my questions right away. Everything is great!
March 30, 2024
Great app! Very complete with many features and very well made! The support also is outstanding. Very happy. 5 STARS!
March 26, 2024
A bit expensive for a small app, but it's the one I could find for this. Simple and elegant. I would like it if the staff could help with small customisations that are not available in the app. Anything I asked about, they just said they can't do it.
March 25, 2024
Unable to contact support, even via email or live chat. too bad
Hi Climcat, Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is [email protected] Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem. We are eagerly awaiting your response. Best regards, Captain Insure Team
March 23, 2024
Mig helped me to get the app up and running right away! Impressive! Also the app works flawlessly!