All reviews

Rating Breakdown

  • 5
    91% (204 ratings)
  • 4
    4% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 78% (171)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 9, 2023

This app is great, it is easy to configure and it works perfectly. Furthermore, the help center has very efficient and helpful staff. If you are looking for an app to create an internal insurance, Parcel Panel Insurance perfectly suits your need!

Using app

22 minutes

Total reviews

15

Average rating

5.0

5 / 5 Share

Oct. 2, 2023

Absolutely amazing at the price!!! customers love to have insured shipping it gives them peace of mind.

Using app

15 days

Total reviews

11

Average rating

4.6

5 / 5 Share

Sept. 6, 2023

Love it so far!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

It didn't work automatically with my custom theme, but support helped me out, it's amazing they are 24/7 available, thanks!!!!! Extra revenue, works like a charm

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 21, 2023

moyen de protection parfait, pour les entreprise en affaire, sur internet et assurer un bonne continuité saine dans nos commande.

Using app

About 1 month

Total reviews

4

Average rating

4.5

5 / 5 Share

Aug. 13, 2023

Awesome Customer Service. New features have been added to make it work better for our store and the new 1 page checkout by Shopify. Over $3000 raised in past 60 days which well and truly covers costs of items damaged or lost by Australia Post. Can highly recommend this app.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 1, 2023

I had an outstanding experience with Captain Shipping Protection! The team was incredibly responsive and professional throughout the entire process. They ensured my package arrived safe and secure, and their attention to detail was impeccable. I highly recommend their services for anyone in need of reliable shipping protection. Thank you, Captain Shipping Protection, for your excellent work!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2023

The customer service is nice. and great for my shipping insurance function currently.The further experience how i feel should be checked after using for some time

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2023

App works wonders, it’s a must have for any e-commerce store. Support was phenomenal too, fast friendly response that goes above and beyond.

Using app

About 1 month

Total reviews

5

Average rating

4.8

5 / 5 Share

June 30, 2023

The captain shipping protection is the perfect app for self managed insurance with a easy to set up and custom design interface. I already have shipping insurance through fedex and I just wanted a way to offer shipping insurance to my customers. The customer support is quick and manage to resolve the conflicting app conflict. However I do wish there is an option to add to cart in the checkout page or if the user get prompted if they want shipping insurance if they click checkout instead of view cart on the pop up drawer.

Store

Lélior

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear Lélior Team, Sunny here, the product manager from the Channelwill team, hope you are doing very well. Thank you for your feedback, we will continue to improve the performance of the app by integrating Order tracking & Returns, in order to enhance merchants' post-purchase service capabilities.

5 / 5 Share

May 29, 2023

Captain is a game-changer! This app has transformed my finances, increasing my monthly income. With its user-friendly interface and smart features, Captain is a must-have for financial stability. It simplifies insurance, reduces premiums, and offers investment options. Get Captain now and boost your income!

Store

ZANVAK

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 23, 2023

Captain Shipping Protection app is simply fantastic! Provides peace of mind with excellent customer service. Top notch indeed!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 23, 2023

A+++++++ Great support, team always fix issues quickly! Very well designed app. Appreciate the service.

Using app

8 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2023

this app works out of the box, support is fast. if you are looking to charge shipping insurance to your customers this is the app for you

Using app

37 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

March 23, 2023

Super easy to install, excellent customer service. Now, I want to see it working with the first claim. But overall very straight forward.

Store

GoldFi

Using app

27 minutes

Total reviews

4

Average rating

4.0

5 / 5 Share

March 20, 2023

Very easy to use app. The customer support is fantastic and very responsive, would highly recommend :)

Using app

About 12 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

March 14, 2023

Highly recommended!! Exactly what I needed for my store! Support only took a couple of days set me up!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

Chat was fast communication with quick response and customer service rep was helpful. Answered the questions I had.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

It works great, plus the customer service chat is a plus, you can set it up however you want and you can add your policy! 5 stars!

Using app

21 days

Total reviews

13

Average rating

4.7

3 / 5 Share

Jan. 6, 2023

Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.

Using app

5 days

Total reviews

45

Average rating

4.5

Developer Reply

Major Updates. We value customer feedback and in response, the We completed two major updates 1. the added insurance items will be digital products and will not require shipping. 2. we have made a perfect conversion of currencies to support merchants' global business! ------------------------------------------------------------------------------------- Hi, Dear Barista och Espresso Team, First of all, we would like to express our sincere apologies to you, We follow the value of the customer first and We will be the first to establish communication with you, and active support and service, we highly value ~ We do our best to solve 100% of the problems you mentioned. and we will ensure that the insurance weight works perfectly, Thank you for your support as we develop and grow together. Kind regards, Captain insure Team Sunny