All reviews

Rating Breakdown

  • 5
    90% (2,967 ratings)
  • 4
    6% (209 ratings)
  • 3
    1% (30 ratings)
  • 2
    1% (25 ratings)
  • 1
    2% (74 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 11, 2024

Andre has once again solved a technical issue I never would have been able to figure out on my own and saved me a ton of time!! Always so quick to help and to figure out a solution!

Store

Voluspa

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving us a review, Zoe. I am glad to hear that Andre was helpful and was able to assist you with multiple questions. I'll be happy to share the feedback with the entire support team. And, let us know if there's anything we can help with in the future. 🙂 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 26, 2023

Rhys, troubleshooted and assisted with my issues. Very efficient and helpful. I'll be sure to recommend Shogun in the future Callum

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Callum! Thank you so much for leaving us a review. I am happy to hear that you had such a great experience with Rhys and the support team. I'll be sure to share the kind words with him and the entire team. We appreciate the honest recommendation and will look forward to assisting you again in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 25, 2023

Shogun is a great easy-to-use app with excellent customer service! They are quick to respond and help identify any or all issues you may have as a customer.

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time and writing us a review, Alex! We are happy to hear that you find Shogun easy to use and that your experience with our support team has been excellent. Thank you so much for sharing the feedback. We always strive to ensure we share answers and resolutions in a quick/timely manner. We'll continue to do that in the future as well and will look forward to hearing back from you. 🤩 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 25, 2023

Great app and service! I had a couple of issues to resolve and the team was very nice and prompt.

Store

KUALA

Using app

Over 2 years

Total reviews

5

Average rating

4.6

Developer Reply

Hey there, Daniele! Thank you so much for sharing your honest feedback with us and leaving us a review. 😍 It was really great to communicate with you and I am happy to hear that you are having such a great experience with Shogun and our support. Thanks! Please let us know if there's anything else we can assist you with in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 21, 2023

Thanks so much Leah, fast help, expert support knowledge, and very kind ... amazing thanks again for sorting my issue out so quickly and efficiently - that is what support is about ...

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Jai! Thanks for leaving us a review. I am super happy to hear that Leah was able to help and sort the issue in a timely manner. I'll be happy to share the kind words with her and our support team. This is indeed what support is all about and we'll continue to assist you again in the future. Let us know if you bump into any issues or have any further questions. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 17, 2023

Great customer service! James Power is always happy to help and replies quickly and efficiently - any issues I have always gets solved. Also had some training with Alex which was useful. Would recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review, Imi! 🙂 We are super excited and glad to hear about your amazing experience with our support team. Thanks for sharing the feedback. I will be sharing your kind words with James, Alex, and the entire team. Thank you so much for your recommendation. Please let us know if there's anything we can assist you with again in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 13, 2023

Becoming proficient with the product requires some effort but their support team has been quick to reply and very helpful in resolving any issues.

Using app

12 months

Total reviews

9

Average rating

5.0

Developer Reply

Hi there, Todd! 👋 Thanks for leaving us such honest feedback. We appreciate the kind words. We are super glad to hear that our support team was able to help answer the questions and resolve the issues for you. We'll be here to assist you again in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 13, 2023

An easy-to-use tool for customization throughout a storefront. I've personally loved working with the app and the Shogun team to keep our webpages looking professional and dynamic!

Using app

About 4 years

Total reviews

6

Average rating

4.8

Developer Reply

Thanks for taking the time and leaving us a review, Parker! We are happy to hear that you are finding Shogun an easy-to-use tool for your store customizations. Our team is glad to assist you and I'll be sure to share the kind words with the entire team. Please let us know if you bump into any issues or have any further questions. 🙂 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 12, 2023

Precisei acionar o suporte referente aos acessos em minha conta, onde obtive retorno rápido e solução efetiva. Muito bom!

Store

Soleah

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Olá, Mikelly! Muito obrigado por nos deixar um comentário. 😊 Ficamos felizes em saber que você teve uma experiência tão boa com nossa equipe de suporte e que o problema foi resolvido em tempo hábil. Teremos o maior prazer em ajudá-lo novamente caso você se depare com algum problema. Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 12, 2023

Great support from the team. Quick replies and very helpful explanations. Im new to the app but so far a good experience.

Store

BASE23

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Ebba! 👋 Thanks for leaving us a review. We are happy to hear that you are having a good experience with Shogun and the support team. Thanks for sharing your feedback. Please don't hesitate to write back to us should you have any questions in the future. We'll be here to answer them for you. 🙂 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 11, 2023

Shogun is a great app with excellent customer service! They have greatly helped with any issues we have had.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the review, TJ! We sincerely appreciate the feedback and are very glad to hear that you have been having a great experience with Shogun and the support team. We will look forward to assisting you again in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 5, 2023

Pretty amazing experience. My website went down for a day and at first I thought it was a shogun issue but it turned out to be a shopify issue. Sweetan, who I spoke with at Shogun still helped to rectify the issue even though Shogun had no reason to help. Amazing!!!

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Hi there, David! Thank you so much for the kind words and the review. 🤩 It was really great to communicate with you and I am glad that I could help. We always try our best to ensure we help resolve the issues you may encounter or guide you in the right direction. I am happy that you were able to fix the issue. We greatly appreciate the feedback, the love, and the support. Please let us know if there's anything we can assist you with in the future. We are always happy to assist. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

April 5, 2023

Friendly and very helpful support team who reply promptly! Clean UI and functions are easy to use to archive desired layout.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time and leaving us a review, Yvonne. 🙂 We are very glad to hear that you are having such a great experience with Shogun and our support team. We appreciate your feedback about the app, the UI, and the functions. Thank you so much. Please don't hesitate to write back to us if you have any further questions for us. We are always happy to assist. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 29, 2023

So far, I'm loving shogun. It all works very well and the support is very responsive and incredibly helpful! I'm stoked to keep creating better and better pages with Shogun. There are so many things that shopify and our theme were incapable of, that Shogun provides a perfect workaround for. I can't recommend Shogun highly enough if you want custom, gorgeous pages for your site.

Using app

5 months

Total reviews

10

Average rating

4.7

Developer Reply

Hi there, Kaitlin! Thanks for leaving us a review. We are super excited to learn that you are having a great experience with Shogun and the support team. We are also glad to hear that Shogun has been helpful when it comes to creating gorgeous, custom pages for the store.🙂 I'll be sure to pass along the feedback to the entire team. Thank you so much for the recommendation and let us know if there's anything we can assist you with in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 29, 2023

We're very happy with Shogun, really flexible web site builder. We had a new issue with renaming a page and James at Support told us what to do mega quick! Sorted! Thanks very much James.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey Mark! Thank you so much for writing us a review. We are happy to hear that your experience with Shogun has been a positive one and that the app has been flexible and up to the mark when it comes to your requirements. I'll also be happy to share the feedback with James along with the entire support team. Thanks, please let us know if you have any questions for us in the future. 🙂 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 29, 2023

Pretty easy to use and cool design templates. Awesome support !! When knowledgeable people get back to you right away with screen recorded videos showing how to solve an issue…. Pretty cool.

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, Marcel! We appreciate you taking the time and writing us a review. It was great to communicate with you and I am happy to hear that you are finding Shogun to be easy to use where the design templates are helpful as well. Our support team is always available to assist you and we'll look forward to assisting you again. Thank you so much! 🙂 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 28, 2023

Andre was patient with me as one of my collections wasn't imported into the Shogun app yet. He trouble shot it and sent screen shots. Very happy with the result!

Using app

Over 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review, Graham. We are very happy to hear about your amazing experience with the support team. Andre is awesome and I am glad to share the feedback with him and the entire team. Please do let us know if there's anything else can assist you with in the future. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 27, 2023

When I contacted them about a problem, they responded immediately and took action to resolve it. thank you. I also like the app as it is very easy to use.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Makiko! Thanks for writing us a review. 😊 It was great to communicate with you and we are happy to hear that we could help resolve the issue immediately. We greatly appreciate the feedback. Please let us know if there's anything else we can assist you with in the future. Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 24, 2023

Shogun support got right back to me when I emailed them about and issue I was running into with integrating with Klaviyo, and they quickly helped me resolve it. Typically Shopify apps don't have great customer service, so I was pleasantly surprised by their quick and helpful response!

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Hey there, Katherine! 👋 Thank you so much for taking the time and leaving us a review. We are glad to hear that your experience with Shogun and our support team has been up to the mark. Your kind words make us feel proud and motivate us to ensure you always have the best experience. We'll look forward to assisting you again in the future. Thank you so much for your love and support. 😊 Sweetan | Client Services Shogun Page Builder

5 / 5 Share

March 24, 2023

The support team is superb. Rhys and James supported me a lot in building my web pages. The new Section feature is also pretty useful.

Store

EzSpace

Using app

10 months

Total reviews

3

Average rating

4.7

Developer Reply

Thanks for your review, Ben! I am very happy to hear that you had a great experience with our support team and that James & Rhys were able to help with the page-building process. I'll be happy to pass along the feedback. 🙂 I also appreciate that you are liking the new Section feature. We have released a lot of new features and our team continues to work on adding more features for you. We'll be happy to keep you updated with all the progress. Thanks and let us know if there's anything we can assist you with in the future. 😊 Sweetan | Client Services Shogun Page Builder