All reviews

Rating Breakdown

  • 5
    89% (1,777 ratings)
  • 4
    7% (130 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (43 ratings)

Reviews with Text

  • 99% (1,968)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 16, 2022

Probably the quickest and best customer service I have recieved for an online service. Further, the follow up response was a sunday evening GMT, so I was genuinely amazed and very pleased. Its details like this that keep me using a service and will be developing further with Shogun. A great app.

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Stephen! Thank you so much for the review. 🎉 It was really great to communicate with you earlier. Our support team is available 24/7 and we are always glad to assist you and help you make the most out of Shogun. We appreciate your honest feedback and look forward to assisting you in the future. 😊 Thanks! Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Jan. 14, 2022

Shogun replied to my email within the hour, sent screenshots of where the issue could be on the page I was building, completely solved my problem. Great service and customer support! Thanks! Sam - minkinteriors.com

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for the awesome review. We appreciate your honest feedback. We are always happy to share screenshots and video tutorials where possible as it helps to analyze and answer the questions easily. I'll be sure to share your feedback with the entire team. Let us know if there's anything else we can help with. Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Jan. 13, 2022

I am working with Shogun to improve the website and it is working properly and as expected. The support team has been sterling in helping with questions and very patient. I am very happy with the help I've received.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Happy to hear that the support team could help you with your questions! Please let us know if there is anything else that we can help you with. Karl | Manager, Technical Support

5 / 5 Share

Jan. 10, 2022

I used this app to create a custom page on a Shopify template. My template had some limited functionality on the subpages so this was perfect to expand my resources for creating custom pages. In addition, the support team is very helpful, and responds quickly whenever I have an issue.

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks for the review. We are excited to learn that Shogun has been helpful when it comes to creating custom pages. Thank you so much for the honest feedback. I'll be happy to share this with the entire support team and we'll look forward to assisting you again in the future. Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Jan. 10, 2022

Shogun is easy to use...AND, when you need help they are there quickly (an actual person)! I received a response to my question in about 30 minutes. Sweetan Mankotia actually created a video using the page I had built to show me how to easily fix the issue. Thanks so much for your help! I highly recommend.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Tammy! Thank you so much for the review. It was great to communicate with you and I'm really glad that I could help answer the question and that the video was helpful. We sincerely appreciate the recommendation. 😊 Please do let us know if there's anything we can help with in the future. Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Dec. 25, 2021

The app is easy to use, has everything I need for building a blog. Customer support is great and works quick.

Using app

About 3 years

Total reviews

3

Average rating

4.3

Developer Reply

Thanks so much for leaving a review! I'm glad to hear that we have everything you need to build your blog and that you had a pleasant support experience. We're always around if you need a hand :) Happy Holidays, Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

Dec. 22, 2021

The support team is great. If you do have an issue, they respond in a very reasonable amount of time and their replies are thoroughly helpful.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review! So glad to hear that you found our responses helpful and in a reasonable time frame. That's certainly what we aim for :) I'll pass along your comments to the whole support team. Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

Dec. 20, 2021

Have used Shogun on a couple sites now... product is solid and support is truly... supportive. Granular level of code-free control.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We're so glad to hear that you've had such a great experience with the app and support :) I'll pass along the kind comments to the team. Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

Dec. 20, 2021

I love creating pages with this robust app. And when I accidentally deleted a page I needed after doing a bunch of work on it, support restored it for me!!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Tim! Thank you so much for the review. 🎉 I am glad to hear that you are having a great experience with Shogun while creating/designing your pages. 😊 We are always happy to assist. Please do let us know if there's anything we can help with in the future. Thanks! Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Dec. 18, 2021

We used Shogun to make some improvements on our website and we are very happy so far. The technical support is extremely fast and helpful and deserve 5 stars!

Using app

18 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi! Thanks a lot for the review. 😊 I'm glad to hear that Shogun has been helpful when it comes to making improvements to the pages on your store and that our support team was fast to answer your questions. Thank you so much for the love and your support. Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Dec. 16, 2021

We've been using Shogun on our store for the last couple of years. It is very easy and intuitive to use, and I've always received very speedy and helpful support from the team. We highly recommend Shogun!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave such a kind review! We're so glad that you've been with us for a couple of years and we will do our best to continue to provide quality support for the years to come. Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

Dec. 14, 2021

Love this app. Really upgraded the look of my FAQ and Shipping pages on my website and I'll definitely be using it to create more beautiful pages. Customer Service was also super responsive when I had a query - Adam solved it really quickly.

Using app

13 days

Total reviews

11

Average rating

5.0

Developer Reply

Hello there! Thank you so much for the review. Super happy to learn that you are having such an awesome experience with Shogun and were able to upgrade the look of your pages. We'd love to see you create more pages with our app. I am also happy to hear that our support team could help and Adam was able to assist you. I'll surely share your kind words with him and the entire support team. 😊 Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Dec. 7, 2021

I like that this app is easy to use and able to create customized pages and templates. What this app may be lacking is more support on web accessibility requirements, but you can work around it if you know how to code within the store source files.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. Glad to hear that the app has been easy to use. We have passed along your feedback regarding accessibility requirements to our development team. We really appreciate the suggestions :) Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

Dec. 6, 2021

We've been using shogun for quite some time now and really appreciate how simple it makes building pages and blog posts. It is significantly more straightforward and easy to learn than any other option and when we do have to use another service for our business it is shocking how much faster things go in shogun! When we have run into minor roadblocks the team is very fast at replying to questions and helpful. They can manually fix things in our account too which is always helpful vs. having to follow a complex list of instructions.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We really appreciate all of the kind words. I will pass along your comments to the team :) Kalen | Team Lead, Support Shogun Page Builder

5 / 5 Share

Dec. 6, 2021

I had support questions and Justine one of the members from Shogun went above and beyond to assist me with my query! Always quick to respond and very hands on assistance!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hey there! Thanks for your review. We appreciate the feedback. I am super glad to hear that Justine was able to help with your questions. I'll be happy to share your kind words with her. 😊 Please do let us know if there's anything else we can help with. Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Dec. 1, 2021

Shogun customer service is incredible. They responded to my request for support very quickly. Thanks for your help!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your feedback and the review. We are always glad to assist you and look forward to assisting you again in the future. I'll be sure to share your kind words with our support team. Sweetan | Team Lead | Support Shogun Page Builder

5 / 5 Share

Dec. 1, 2021

this app is very easy to use and very nice to build custom pages within shopify, great and fast customer support!

Using app

Over 1 year

Total reviews

10

Average rating

4.8

Developer Reply

Hi! Thank you for taking the time out of your day to leave this review. Really appreciate it! Let us know if you ever have any questions that we can help you with! Karl | Manager, Technical Support

5 / 5 Share

Nov. 16, 2021

The Shogun customer support team is excellent. I had an issue where the hover states weren't working on my page. The team responded in a time efficient manner and provided a custom-coded Snippet which fixed the issue! Very helpful, thank you.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your amazing review! We really appreciate your taking time out of your day to leave us this review. I'm happy to hear that the team could help you out. Please do not hesitate to get in touch if you have any other questions or issues. Karl | Manager, Technical Support

5 / 5 Share

Nov. 16, 2021

The app is good, very easy to use. It helps create web pages without coding. Great customer service.

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear that you are enjoying Shogun and that the team could help you out when you needed us! Let us know if we can be of any further assistance. Karl | Manager, Technical Support

5 / 5 Share

Nov. 15, 2021

Couldn't speak more highly about this app. Has helped to greatly reduce my monthly development costs while giving my creative team far more control then they have ever had before of the website and the customer experience. Additionally, the support has been best in class. I have enjoyed working with Charles who has proactively helped out with any issues I have had. Great product - highly recommend! Jake Director Co-founder / CEO STRIDELINE c: (425) 246-3717 www.strideline.com www.corporate.strideline.com

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave a review. I'm so glad to hear that you had such a positive experience. That's excellent that Charles was able to proactively help out with any issues :) I'll pass along the message. Kalen | Team Lead, Support Shogun Page Builder