All reviews

Rating Breakdown

  • 5
    89% (1,777 ratings)
  • 4
    7% (130 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (43 ratings)

Reviews with Text

  • 99% (1,968)
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4 / 5 Share

March 4, 2022

Versatile tool for quickly building static pages . Great support team; always quick in their responses and always try their best to assist with issues. Would like to see improvements in modernity of features and U.

Using app

Over 2 years

Total reviews

2

Average rating

4.0

Developer Reply

Hey there! We appreciate you leaving a review for us. Thank you so much. We are happy to hear that you are having a good experience with Shogun and that our support team could help. We also appreciate the feedback as we are continuously working on improving the app for you. Please let us know if there's anything we can help with in the future. Sweetan | Team Lead | Support Shogun Page Builder

4 / 5 Share

Feb. 15, 2022

I use this app to create clean looking blog posts for my retail site. I will say the users ability to navigate the site is quite simple and Shogun has done a nice job offering many functions to truly make it customizable. The reason I have reduced my rating by one star is due to the inflexibility on the users end in choosing a package. The monthly fee does not reset your page count, meaning if you are using this app for the ability to create many pages for a site it will get costly. With that being said the Shogun support time was able to adjust my package slightly for my needs. I will continue using this app in hopes of the page limit aspect of pricing will be adjusted in the future for the users specific needs.

Store

Mensies

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks so much for taking the time to write such a thoughtful review. I'm happy to hear that you've found that Shogun offers many functions to make things more customizable. That's awesome that support was able to help :) In regards to your concerns about the plans and pricing, I will pass that along to the team that manages this. Thanks so much for the feedback. We truly appreciate it! Kalen | Team Lead, Support Shogun Page Builder

4 / 5 Share

Feb. 15, 2022

Every once in a while I have glitch that I cannot work out. I am not sure if the glitch comes along with an update or it is user error. But once I am able to be in touch with support they are always very helpful. My one request would be a click to chat support button.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We really appreciate it. Sorry to hear that you have run into bugs in the past, if there is anything ongoing that we can help with please let us know at [email protected] or via chat (on select plans). Karl | Manager, Technical Support

4 / 5 Share

Oct. 14, 2021

The support team is great, responsive and helpful. However, the builder is just not good enough. Needs a lot of improvement in flexibility and UX. Still, this is the best one out of the three builders I have tried.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello there! Thank you so much for the review! We appreciate the honest feedback as it helps us to continue improving the app and your experience. Please let us know if there's anything we can help with. Sweetan | Team Lead | Support

4 / 5 Share

Sept. 16, 2021

Best site design platform on Shopify. Many areas to improve upon, but overall beats out the rest of the apps available. I foresee them, with their great team, continually improving upon the app though, so I will remain a happy customer! :D

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi there! Thank you for the review. We appreciate the kind words and the feedback. We are glad to hear that we could offer such a positive experience to you and we'll continue to do the same. Please let us know if we can help with anything else. 🙂 Sweetan | Team Lead | Support

4 / 5 Share

Sept. 1, 2021

Customer service is great! Have run in to functionality issues from time to time but most have simple work-arounds.

Using app

Almost 2 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave a review! Happy the team could help you! Karl | Manager, Technical Support

4 / 5 Share

July 17, 2021

Shogun is a great tool! Wonderful for making changes that Shopify doesn't have natively. The support staff are dedicated to helping the customer, James Power was especially good to us.

Using app

About 1 year

Total reviews

4

Average rating

4.3

Developer Reply

Hi, Thank you so much for the review! I'm happy to hear that you enjoying Shogun. I'm also glad that James could help you out. I'll be happy to pass along your feedback to him. 🙂 Please reach out to us if there's anything else we can help you with. Sweetan | Team Lead | Support

4 / 5 Share

June 23, 2021

We used this app to help create our homepage, allowing us to edit pages in a straightforward and simple way that our theme simply wouldn't quite allow us to do without extensive coding knowledge. When we came across an issue with our site and reached out to the support, we were met with prompt attention and help, and the support team solved our problem quickly and effectively. The app is great, though it does require a bit of forward knowledge of the inner workings of Shopify / Liquid in order to really get down to the nitty gritty part of customization, and I do wish the custom CSS elements were a bit more intuitive and developed, but overall we were very happy with our experience using Shogun.

Store

GGstore

Using app

3 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! Really appreciate the kind words. Thank you for your feedback, too, we'll make sure that this gets to the right team. :) Feel free to send over any further feedback to [email protected] Karl | Team Lead, Technical Support

4 / 5 Share

June 3, 2021

Easy to use with interesting tools and good support! I recommend it to who want to do a pro e-commerce shop.

Store

WARED

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Glad to hear that the app was easy to use and that we have provided good support. That's very kind of you to say. If there is anything else we can help with, please just let us know :) Kalen | Team Lead, Support Shogun Page Builder

4 / 5 Share

March 31, 2021

UPDATED: Well, the app itself is fine, I felt it was pretty cheeky that when I updated to have the 3rd user again (had to update the app) I now only had 25 pages at my disposal when I was using 58 pages on the older version, so I had to upgrade to the $99USD a month plan to have them all work again. Before I left this review I messaged the CS team to express my disappointment and they really came to the party, they accepted my position on the pricing and page numbers, and even though my initial response was I will just pay the $99 they offered a slightly higher page limit (as we have 58 pages on Shogun) for the $39 cost. I still think that a lot of the app developers get their pricing models wrong, that if they were moderately priced they would get more customers and therefore more revenue. We are a low key customer that doesn't need a lot of support for the $ we pay. Thanks Shogun.

Using app

Over 2 years

Total reviews

8

Average rating

4.6

Developer Reply

Thank you for your review, and for your feedback, Andy. We've followed up with you via email to explain the situation regarding plans - unfortunately, you were on one of our older, grandfathered plans that did not have page limits. We've reached out to you with some further information, and appreciate that you're open to discussing the issues with us. Hoping that we can turn your experience around :) Thanks again for the feedback Karl | Team Lead, Technical Support

4 / 5 Share

March 19, 2021

The Shogun App is good to handle and has a fast support! We had some problems with a bug and the support team was able to fix it within a few hours. So 4 Stars are adequate

Using app

20 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your honest review! Really appreciate the feedback, definitely understand that bugs can sometimes affect your experience with Shogun - hopefully we'll have a chance to prove ourselves. :) Let us know if you need any further help! Karl | Team Lead, Technical Support

4 / 5 Share

March 17, 2021

Our new theme is designed in such a way that customizing pages manually is near impossible. At first even this plugin didn't work with the theme either, but after a quick chat with customer support they had me up and running in no time. I wish there was a cheaper option though. $39 a month is really expensive, and I don't think this site will ever use more than 10 of the 25 pages they have to pay for.

Using app

About 1 hour

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review! I really appreciate your patience while we helped you with the issues that you were facing with Shogun and your theme playing nice. Also appreciate the feedback regarding the price - I will make sure that gets to the right team for review. Karl | Team Lead, Technical Support

4 / 5 Share

Feb. 22, 2021

Only thing that could be better is real time customer support but I'm loving the app so far otherwise.

Using app

18 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review! We really appreciate it. Karl | Team Lead, Technical Support

4 / 5 Share

Feb. 18, 2021

This app is great and has lovely customer service (I asked a question and they emailed me back with detailed answers within the hour). However, I wish the design-by-device-type was set up differently -- it often feels like a maze to adjust margins and paddings per device, with the tool sending you back to a sort of 'start menu' when moving between device settings! It would be great if this tool allowed a view which would only show options for a device type at a time (with no possibility to change the other device settings), to allow for further customisation. Currently, pages on mobile or tablet still look clunky if you have elements in 2+ columns. There are also some header bugs for mobile design. Otherwise, it's a great tool, for those willing to figure it out!

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We really appreciate it. Thank you also for your feedback, feedback goes a long way to helping shape future development of Shogun! I'll make sure that this gets to the appropriate team! Please feel free to pass on any other feedback to [email protected]! We'd love to hear it. Karl | Team Lead, Technical Support

4 / 5 Share

Jan. 21, 2021

The team has been super helpful in helping us accomplish our goal which is to create on brand and dynamic blog pages. Still new to the platform - but super promising!

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words! Really appreciate them! Let us know if you ever need assistance! Karl | Team Lead, Technical Support

4 / 5 Share

Jan. 13, 2021

It can be complicated if you don't use it all the time but the support team is awesome and answers your questions right away - live chat! Once you get used to it shogun is very powerful and allows way more creativity than standard templates.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Glad to hear that the team were there when you needed them! Thank you for leaving us a review. Please let us know if there is anything else that we can help you with! Karl | Team Lead, Technical Support

4 / 5 Share

Dec. 7, 2020

Despite occasional frustrations with user-friendliness of this app, I'd like to compliment Andre from the Shogun support team. He provided excellent/prompt support on a somewhat major issue I was experiencing. I would suggest having patience with the app, and would recommend submitting a support ticket when issues arise.

Using app

Over 2 years

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for your honest review! I'll be sure to pass on your kind words to Andre. I'm sorry to hear that you faced issues with the user-experience side of things - please do feel free to send on any feedback to [email protected] and we will make sure that it gets to the right team! Karl | Team Lead, Technical Support

4 / 5 Share

Dec. 4, 2020

I have been pretty happy with this application and their support. Honestly, I went quite a few months not having used the application after installing it - and wasted some money - but once I started putting to into use I found it very easy to use and helpful in creating tailored shopping experiences for our customers. I did recently run into an issue where reviews from Okendo would not display using their built in widgets, but I sent an email and their support team helped me out right away. I have no major complaints. It is a solid app.

Using app

Over 1 year

Total reviews

8

Average rating

4.3

Developer Reply

Glad to hear that Shogun helped you tailor your shopping experiences! Thank you for your great review! Karl | Team Lead, Technical Support

4 / 5 Share

Nov. 23, 2020

The app allows you to create pages very easily! Whenever I faced a proble, I contacted the Shogun customer service, I got a reply very quickly every time and they have been very helpful :)

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Glad to hear that you're finding Shogun helpful in creating your pages! Thank you for your review, please feel free to send along any feedback that you have that lost us a star to [email protected] and we would be happy to log this and get it to the right team! Karl | Team Lead, Technical Support

4 / 5 Share

Sept. 19, 2020

Great support and instructions, quick en clear. Even during the weekend. Would definitely recommand this app.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words! Please feel free to send any feedback that you have to [email protected]! Karl | Team Lead, Technical Support