Shogun ‑ Landing Page Builder
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Really fantastic support. I had ran into a design issue and their support team responded within an hour with a full screen recording of how to fix the issue!
That's awesome that you got a full screen recording. We do sometimes have the bandwidth to send such a response :) Thanks for the review! Kalen | Team Lead, Support Shogun Page Builder
Been using Shogun for over a year now and it has allowed us a great amount of design flexibility that we otherwise would not have had. Recently had a great experience with customer support as well. Highly recommend.
So glad to hear that you had such a great experience. Thanks for being with us for over a year :) Kalen | Team Lead, Support Shogun Page Builder
Overall, this app is pretty stellar. It's a great tool for beginners who are looking to custom build their Shopify site. It's mostly intuitive, but there are some features that take getting used to. It would be great if there was a way to design mobile separately as you currently have to adjust each element to find a middle ground between the mobile and desktop view. Otherwise, excellent app and integrates nicely with Shopfiy.
Thanks so much for the kind review. It's true that you can build out pages for each device type, though you do have to go through the process that you've described. I'll pass along your feature request to our development team! Kalen | Team Lead, Support Shogun Page Builder
The app is great for setting up landing pages for marketing. Really loved how quickly I could turn around pages for our marketing team without having to write out new pages in liquid or build dynamic themes. But, the best part of this app has to be the support. I gave some pretty specific questions and not only were they answered by the team, but I was given specific links to shopify to help me solve them despite this not being shopify support. I was also given detailed information as to what my problem was and why in developing my page and add to cart button. Thanks Justine and Joseph!
So glad to hear that the landing pages have helped you in your marketing campaigns! We certainly aim to make it as user-friendly as possible. Thanks for all of the kind words. I'll pass along your comments to the support team! Kalen | Team Lead, Support Shogun Page Builder
This app is really easy to use (the drag and drop features are fantastic). The support team is also very knowledgeable and efficient and issues are usually fixed very quickly. The webinars they host are also really helpful!
Thank you for your review! Really happy to hear that the team could help you out. Let us know if you have any other questions :) Karl | Team Lead, Technical Support
They are very patient to help me solve the problem i have met! I am very appreciated about it!!And will keep using it!
Glad to hear we were able to help in resolving the problem. We're thrilled to hear that you'll continue with Page Builder :) Kalen | Team Lead, Support Shogun Page Builder
Well, first of all, the Shogun App is a game-changer. Super simple to learn and gives you the ability to customize your site like any other top-level website builder. On top of that, you get superb customer service. I had an issue that I needed to be addressed in the evening and I received reply within an hour. I fully expected to be on standby for a min but much to my surprise and delight, Justine was there for support immediately. That level of service is hard to come by. HUGE!
Thanks so much for the kind words! I'll pass along your comments to Max. Kalen | Team Lead, Support Shogun Page Builder
Coming from wordpress and divi environment it is sometimes difficult to get creative with the teams. Though Shogun is on it's way to close this gap. There is still a lot of improvements to be done to be even more flexible, especially on responsiveness side. Shogun has offered great support so far, most of the times responding within the hour. Hopefully they keep up the good work and improve the builder.
That's awesome to hear that you've had your questions answered, usually within the hour. We aim to be quick and it's so nice to hear that being recognized in your comments :) We're always open to your feedback and if there is something specific on the responsiveness side that we can improve, please don't hesitate to let us know! Kalen | Team Lead, Support Shogun Page Builder
These guys are great. I had an issue with video play on mobile and they jumped right on it. escalated it and got a solution within 24 hours. Love Shogun!
So glad to hear that we could provide a solution so quickly! I'll pass along your comments to the whole support team :) Kalen | Team Lead, Support Shogun Page Builder
A very good application, it has very powerful functions, I am most satisfied with Sweetan Mankotia, he quickly replied to my message and solved my problem. A great application, highly recommended
It's great to hear that Sweetan was able to resolve your problem quickly and that you're enjoying Page Builder so far. I will pass along your comments to Sweetan. Kalen | Team Lead, Support Shogun Page Builder
It has very strong features, done several pages with it. Had an issue with the name of the page showing up on the top of the page on the website. Talked with Andre and we solved the problem by seeing the page to the default setting, what eliminates the issue, when you take the theme live. Thanks Andre!
So glad to hear that Andre was able to help resolve this issue. Please let us know if there is anything else we can help with! Thanks so much for the review! Kalen | Team Lead, Support Shogun Page Builder
Amazing product. Amazing customer support. Highly recommend Shogun as a great page builder for Shopify.
Thank you so much for your review! We appreciate the kind words. :) Sweetan | Team Lead, Support
Terrible experience and non-reliable. For the second time in 3 weeks the shogun app is down - we cannot open. And our homepage that is built on shogun is completely broken! I've been left without any answer from customer support.
Hey Cate, I'm so sorry to hear about your experience. I know that a reliable page builder is essential to keeping your business running smoothly. We believe that this could be occurring because you may be logged into multiple Shopify stores at the same time. This would explain the issues that are being experienced. This can be confirmed by opening Shogun within that store on a fresh browser or an incognito window. Charles from our support team has reached out via email and we're committed to working with you until we make this right :) Kalen | Team Lead, Support Shogun Page Builder
Great app with amazing support! They usually respond and fix my issues in less than 30 mins! Would definitely recommend.
Thank you for your review! Appreciate the kind words. :) Karl | Team Lead, Technical Support
Terrible app to use, functionality in-app v poor. Pages do not load quickly and holding pages have no exit option. Do not use.
Hi Josh, Thank you for your review and for taking my call earlier - I'll follow up with you next week, as discussed. I'm sorry to hear that you had a negative experience with Shogun and we hope that we can help you turn that around - I do see that you recently wrote in regarding landing page templates, a colleague of mine was in the process of replying to this as your review came in and will get back to you. I would really appreciate it if you could get back to my colleague so that we can be sure to set you in the right direction and hopefully turn your experience around. Update: unfortunately we have tried to get in touch with you numerous times to help you resolve the issues that you are having but you were unresponsive to our team - we would love to help you out if you have a chance to get back to our team. :) Many thanks, Karl | Team Lead, Technical Support
Easy editor to work with and excellent customer service. Monique solved my issues quickly and effectively!
Thank you for your review! Glad to hear that Monique could help you out! Karl | Team Lead, Technical Support
So far the app has allowed us to further design our landing pages as promised. Also I have experienced the customer service to be very helpful and responding in an adequate timeframe!
Thank you so much for your review! Glad to hear that you are enjoying Shogun! Karl | Team Lead, Technical Support
Great way to build out pages. Customer service was quick to reply to any questions and provided how to videos which I found helpful. The app has improved the overall function of my website.
Thank you for your review! Glad to hear that the team could help you out. Let us know if you need anything else! Karl | Team Lead, Technical Support
Beware of the rating, a lot of false positive reviews! By far the worst experience we've had with any App on shopify. We spent a lot of money and time on creating our product pages with Shogun, and Shogun later completely removed ALL the pages from our website! And the customer support has been of no help other than assuring me "they can't do anything and they're really sorry".
Hi there, Thank you for your review - I'm sorry to hear about the negative experience that you have had with Shogun. When a store uninstalls Shogun we receive a request from Shopify to remove data that we store about the store - this is a requirement from Shopify to comply with GDPR data processing laws. We notify stores when this process is started to let them know that this process has begun and that their data will be removed in 14 days. We have since rolled back on some of the data that is removed during the redaction process as we are aware of the inconvenience that this caused our customers who uninstalled during the period of first implementation and revision of this process (27th October 2020). https://getshogun.com/help/en/articles/3978903-what-happens-to-my-pages-if-i-uninstall-shogun-on-shopify To restore these pages, you can reimport them into Shogun using the search bar at the top of your Shogun dashboard - provided they have not been deleted from Shopify manually. Sorry for the inconvenience. Let us know if you have any other questions. Karl | Team Lead, Technical Support
I trialed Gempages, Shogun, and Pagefly page builders. Shogun is the one I will continue using. Gempages was frustratingly slow and I didn't even get three days through the trial before uninstalling. Pagefly is a close second with great performance and the best variety of modules. Shogun won out because of the direct support they give with a personal customer success manager. (Thank you for all your help, Charles) It performs the best and is by far the easiest to use which translates to faster pages. The ability to organize, restructure, and move modules is so much easier than the other two I tried. My only criticism is the lack of the ability to directly modify the HTML or CSS within the app. Not enough of a mark to knock my review down a star. This app will be the backbone of a pretty major website overhaul and it's a pleasure to use.
Thank you so much for your review! We really appreciate your kind words and are happy to have you onboard! I'll be sure to pass your kind words onto Charles. So glad to hear that you are enjoying Shogun. Please do let us know if we can help with anything else! Karl | Team Lead, Technical Support
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