All reviews

Rating Breakdown

  • 5
    90% (2,955 ratings)
  • 4
    6% (205 ratings)
  • 3
    1% (29 ratings)
  • 2
    1% (25 ratings)
  • 1
    2% (74 ratings)
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5 / 5 Share

Feb. 25, 2021

I had multiple issues building page, and was easily navigated through solutions via their tech support team. They provided thorough instructions w accompanying video so nothing was left to chance. Only slight issue is there is no live chat or screen share available, but, regardless, they got the job done efficiently and once you understand platform and it's features it extremely easy to build in.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi! Thank you so much for your review - really appreciate it! So glad to hear that the team could help you out. Please do not hesitate to reach out if you have any other questions! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 25, 2021

Fantastic support team is extremely responsive and very helpful! The app lets you do pretty much anything you want by including your own HTML/JS/CSS. It's a great middle ground if you don't want to learn liquid and build a whole custom shopify app

Store

Restore

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear that you are finding Shogun beneficial! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 22, 2021

Shogun has been a game changer for us. Our team is small and without dedicated developer support, so having an app that allows me and our graphic designer to create beautiful landing pages has been so key in scaling up our advertising efforts. Shogun's support is also incredibly fast and helpful, we're excited to continue scaling with them!

Using app

6 months

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear that Shogun is helping you create your beautiful site. A great site for great products! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 21, 2021

Love this app, so easy to use. Worth the price. I'm specifically writing this review because I recently received the best support from the Shogun team. I was working over the weekend and couldn't figure out how to use a specific Shogun element for my site. I logged a ticket on a Sunday morning, figuring they'd get back to me on Monday but they got back to me the same day within an hour. There are so many tools that lack support, not Shogun.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

So happy to hear that you had a great experience with the support team! Thank you for your kind words, glad we could help! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 21, 2021

The app works fine - but even more importantly when we found that our new theme conflicted, the Shogun support team responded fast and provided an easy fix. Nothing like actual helpful human beings that speak plainly and make life easy - thanks team!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear that the team could help! Thank you for your review!! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 21, 2021

I really think this app is the best app i have used so far for shopify platform. It saves me the cost to hire developers for the web design. Also, the customer service, Justin, is super awesome! He replied me fast and solved my problems all the time. I am really impressed and appreciate a lot!

Store

SHRAY

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! I'll make sure that they get to Justine! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 19, 2021

I've used the app to create landing pages for events and promotions. Is easy to use and has loads of great features like a countdown timer and contact forms. Customer support is very good

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear that you are benefiting from the features offered! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 19, 2021

Probably the best page building app out there. A lot of customizations available. Recommend if you want to improve your website design.

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review! Really appreciate it. Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 17, 2021

When I had a problem using the app, I contacted them and they responded within an hour. After that, I was able to use it smoothly and it was very helpful!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear that the team could help you! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 17, 2021

Best customer service! Most of the third party apps take a while to get back to an email question. Shogun responded right away. Rhys Hamer was awesome and solve my problems right away. He even took a video to show me how to fix everything. Very impressed and am super happy about the shogun capabilities. Other companies need to have this level of customer service.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! I'm happy to hear that Rhys could help you out - I'll be sure that your kind words get to him! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 16, 2021

This app is quite possibly Shopify's best visual web builder. But aside of features, what defines them is their stellar customer service. I emailed them and within 24 hours they got back to me with a detailed answer/solution. Justine A from their support team helped me out with an amazing attitude!

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

What an awesome review! Thank you for your kind words. I am glad to hear that the team could help you out, will be sure that Justine gets your review! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 16, 2021

Highly recommend. We've tried a dozen page-building apps for Shopify and Shogun wins by far. If possible, I would also give their Customer Service 6 stars because of their quick and thorough responses.

Using app

9 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! Really appreciate the kind words! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 15, 2021

Fantastic platform ! Templets available or option to personalise ! The Support system very efficient ! Fast in replying and provide steps and video easy to follow even if you are not tech savvy !

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! Glad to hear that you are enjoying Shogun! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 12, 2021

Great customer support. Very Helpful. Helped with every issue I've had, response was rather quick. Will continue to work with Shogun.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Glad you are enjoying Shogun! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 12, 2021

I'm using Shogun to help me add additional features to my website. The customer support team has been tremendous. In addition to helping me understand things better, they have been proactive in anticipating my requirements.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear that the team could help you out! Let us know if we can help with anything else. :) Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 11, 2021

Have been using for 3 yrs or so, it was always well thought out and useful, but over time has just gotten better and better. Support is second to none.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

So happy to have you on board all this time! Appreciate your loyalty! Thank you so much for your review! Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 11, 2021

Great customer support! They were quick to respond to my emails and was very helpful with my inquiries. Thanks again!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We really appreciate it. Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 11, 2021

Still getting to grips with it but support is amazing and what it allows you to create and control is impressive.

Store

Cefinn

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Please let us know if there is anything that we can help you with. :) Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 8, 2021

I'm just getting started, but it looks pretty user friendly. It definitely helps having the chat help though to get through a few confusing parts.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear that the team could help you out! Thank you for your review. Karl | Team Lead, Technical Support

5 / 5 Share

Feb. 8, 2021

Great app and the customer service is fantastic too. Really quick and helpful whenever I need them.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review! Karl | Team Lead, Technical Support