All reviews

Rating Breakdown

  • 5
    90% (2,955 ratings)
  • 4
    6% (205 ratings)
  • 3
    1% (29 ratings)
  • 2
    1% (25 ratings)
  • 1
    2% (74 ratings)
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5 / 5 Share

May 12, 2020

Quick and friendly response from tech support. They were very competent and eager to help solve my issue.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Always happy to help! Thanks so much for getting in contact and for taking time to leave a review! Karl Team Lead, Technical Support

5 / 5 Share

May 11, 2020

Great, quick support, easy to use, highly recommended for anyone new to building web pages. Easy shopify integration.

Using app

11 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the kind words! Happy to hear that you are liking Shogun! Karl Team Lead, Technical Support

5 / 5 Share

May 11, 2020

Really good app, but a learning curve. I love the customer support. Really fast. Sweetan is superb at customer support! He also sent me a video of his screen to make it clear how I need to do it!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear that Sweetan could help you out today, we really appreciate you taking the time to leave a review. :) Karl, Team Lead, Technical Support.

5 / 5 Share

May 11, 2020

Shogun is by far the best page builder I've used for Shopify, and the customer support is exceptional - Sweetan turned my queries round in minutes rather than hours, even creating personalised videos showing me how to achoieve what I was trying to do!

Store

Bakedin

Using app

Over 3 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for taking the time to leave a review today! Going to send these kind words right to Sweetan. Karl, Team Lead, Technical Support

5 / 5 Share

May 8, 2020

I received customer service via the telegram app on Shogun from Andre. I was attempting to make a slight adjustment to the site. But it was taking forever. Andre was fast, to the point and efficient. Very professional. Cool customer service experience. Thank you!

Store

HRITEK

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Great to hear that Andre could help you via live chat! Always happy to help! Please do not hesitate to reach out if you have any other questions! :) Karl, Team Lead, Technical Support

5 / 5 Share

May 8, 2020

Excellent page building app for all applications, easy to use and with fantastic customer support. Recommended.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

So glad that we could help! Thanks for taking the time to leave a review! Karl Team Lead, Technical Support

5 / 5 Share

May 7, 2020

I've been using the app for customizing our new store looks, and just love it! it's very easy to use, sometimes the display and preview show differently but overall a great app. Plus help support (Andre Smith)is outstanding! Thank you for all the help! Hope we will keep enjoying the app !

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! Looking forward to passing this review onto Andre! Please never hesitate to reach out if you have any other questions! Karl Team Lead, Technical Support

5 / 5 Share

May 5, 2020

Great App!! I've had a few teething issues (which may just be me getting to grips with the new app I recently downloaded) but whenever I have contacted support they're quick to respond and solve my problems. Very impressed with the customer support that I have received. Thanks guys :)

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

You're so welcome, we are always happy to help! Thank you for your kind review, really appreciate it! Feel free to get in touch if you have any other questions! Karl, Team Lead, Technical Support

5 / 5 Share

May 4, 2020

I seriously love using Shogun! It makes editing my website a breeze with drag and drop elements. The support team deserves a shout out as well, they always respond within an hour or two, and their response is actually helpful, and none of the bs I've gotten from other services. Would definitely recommend!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome review! I can't wait to share this with the team! We think of our support as part of our product and aim to always be there when you need us - feel free to get in touch if you need anything else! Karl Team Lead, Technical Support

5 / 5 Share

May 4, 2020

Really helpful live chat team, and very flexible app which allows us to create a wide variety of content.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate the review! So glad to hear that our support team could help you out! :) Karl Team Lead, Technical Support

5 / 5 Share

May 4, 2020

I got a super quick response and feel confident I made the right choice going with app, even though there are a lot of options.

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review and for giving Shogun a try! Our support team are always here to help and it's great that you had a good experience with them. Please do not hesitate to reach out if there is anything else we can help with. :) Karl Team Lead, Technical Support

5 / 5 Share

May 4, 2020

this is very useful to build the shopify site. can easily change the thing as i want. and also the support from the shogun team is awesome. I connect with them in some problems. they help me very quickly. I recommend this app for everyone who are hope to build a site on shopify. thanks.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! Super glad to hear that you found Shogun useful and that you had a good experience with our support team - we work hard to provide brilliant customer service experience. I will be sure to pass your kind words onto the team! Karl Team Lead, Technical Support

5 / 5 Share

May 3, 2020

I really love this app. I've already posted some professional looking blogs on my page and their support team helped me quickly resolve an issue I had. I would recommend for sure.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you! Your pages are looking fantastic! I am so glad that Shogun could help you do that. We work hard to ensure that our support team are there to support you as much as possible, happy to hear that you had a good experience with the team! Karl Team Lead, Technical Support

5 / 5 Share

May 3, 2020

Love this app. Took a while to figure out how to effectively use the structure components, but now we can whip up a good-looking, mobile-friendly page in under an hour. Support staff is quick, friendly, and always very helpful!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2020

This app is amazing and a must-have for all shop builders. The support is faster than Flash and I am very lucky with this easy to edit backend for my shop. Even there is any problem, it was solved within minutes by the support team or the team of programmers. I love this app a lot! Keep the good work on ... and they do.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2020

Immediate help by email, i was amazed! Great job, working with Shogun for a few years now and always solved my doubts. thankyou!!!!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 15, 2022

Shogun is the solution to save you from having to hire a professional coder. Long term, I believe hiring someone would cost you more, especially if your website has many pages. Moreover by doing it yourself, you are in control every step of the way. The team at Shogun always responds quickly and they will assist you where needed. I find their level of customer service 5/5. Overall Shogun is an app that is a game changer for any Shopify store owner. Since most online e-commerce sites don't have a physical store, having a website that looks fantastic is essential and Shogun allows you to make this happen. Keep up the exceptional work.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2020

Great page builder tool for store owners inexperienced in programming. Its simple to use and the best thing is the fast support. Send them an e-mail usually they answer within half an hour, which is really what you want if you are trying to set up a store quickly. Can highly recommend

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2020

Andre on the customer service team... and everyone on the customer service team is patient, professional and sends you all the necessary links to continue growing and using their platform to best utilize Shopify. Andre went above and beyond as a customer service rep and this team truly puts a great effort forth to help you. You will not be building your website alone... their responses are extremely timely... and detailed! Andre is absolutely superb with detailed customer service for your needs. A try gem that deserves a raise! Thanks Andre!!! FIVE STARS... which I must say stems from Karl (the supervisor). His genuine care blew me away and he informed me that if we are really struggling and could use a visual, the Shogun team is able to provide you with such support. His attention to detail is superb. Thank you!!!!!!!!!!!!! I still have a job <3

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2020

The app gets rid of my need for reaching out to a developer for every design change. It saves me a ton of money and time and the tech support is amazing. Thanks Shogun team!

Using app

About 1 month

Total reviews

1

Average rating

5.0