Scout CRM (Shop Phone)

Nov. 21, 2017

Such a simple yet incredibly valuable app! A must have for any small business. We've been using Scout to recover abandoned checkouts and to thank our best customers. It's great having timely notifications and Scout's insights come directly through Facebook Messenger. It allows me to handle each customer right away (which is the most appropriate time). Calling and SMSing abandoned checkouts has not only increased our recoveries but the feedback from customers has helped us optimize our store and improve the customer experience. What is even more incredible is their customer service. When I first installed I was having problems configuring the app but their team solved the issue and got me set up in no time at all. It was honestly one of the most positive customer support experiences I've had with a Shopify app developer. Thank you Scout!

Nov. 20, 2017

What a great app!!! Can't say enough! If you wanna convert your abandoned checkouts, this is THEE app to have! Scout gives you tons of information regarding abandoned checkouts and how to convert them into sales. The developer is extremely helpful. His customer service is above and beyond anybody we've used in the past....and this app is FREE! Taking action as soon as a checkout is abandoned is the key to converting. Scout gives you the opportunity to do that! Plus, you get very professional scripts for calling or emailing the customer... so that helps with stage fright!!! This app really opened my eyes about how to handle abandoned checkouts!!! EXCELLENT!!!!!

May 14, 2018

Update, exceptional app. Recommended for everyone. Using it for my brand @ www.devotedstore.com

Nov. 10, 2017

Scout is a must-have with so many functions abandoned cart tracking an the option of sending your customers a handwritten text Style thank-you letter. Scott has definitely save me from a lot of headaches and truly allow me to focus my time where it is needed.

Nov. 7, 2017

I was so frustrated by not being able to immediately get a notification when someone abandoned cart. Those missed opportunities need to be jumped on ASAP. Scout has not only given me instant notifications, but also sends me all the abandon details I need, along with direct access to get in touch with the potential customer through whichever channel works best.

Nov. 3, 2017

Truly an AMAZING APP ! Thank you :)!

Nov. 1, 2017

Love Scout. Scout makes me feel good about talking to my customers. And I love that it focuses on customer relationships and not just abandoned checkouts. Every day I get an alert on my best customer, and Scout asks me if I want to send a handwritten note. I tried it, and got an amazing reply from my customer already. Anyone who wants to build brand loyalty should use this app!

Oct. 30, 2017

Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.

Sept. 25, 2017

Installed for about a month, it never worked (and I have tons of abandoned carts from the analytics)

Aug. 19, 2017

Awesome app. www.allexpressnow.com

Aug. 16, 2017

I love the app. I get a facebook message when there's an abandoned cart and then I call or email them back asap when they're still close to buying. It's free so it's a no brainer.

Aug. 4, 2017

Totally LOVE this app and not just because its FREE... but because it allows my small business to have a 'customer support' feel to my business. Which builds customer trust etc. It is easy to use. And as long as I am using mobile data, or wifi... I can offer customer support wherever I am. Brilliant! A totally MUST have app for small businesses and if you are just starting out with shopify.

July 14, 2017

I really wanted this one to work. It started off sending me messages on any Abandon Cart for the first day. Then it was sending everything as an abandoned Cart which I contacted one and they said they paid.. looked and yes they did. Then it was intermittent on what came in and missed a lot then started to give me paid customers as abandoned. Hopefully it gets the bugs taken care of.

July 6, 2017

I am noticing on my dashboard that I have abandoned carts yet Im not receiving a notification message from Scout???

June 24, 2017

Can't get the app to work. Sometimes it sends the msg and sometimes it does not.

June 11, 2017

Works great! It does exactly what it says that it will do!

May 27, 2017

Does what it says it will do. Works well.

April 28, 2017

Thanks for building this smart method for reaching out to folks who show some interest in our products. I got a warm lead the same day I installed this app! It's also nice to have a suggestion for the conversation to get us in the mindset to talk to customers. As small business people doing a multitude of tasks, our minds are always on something else when a lead comes in. I closed the deal on the first call. Can't wait to get the next one.

April 18, 2017

I can't believe no one hasn't thought of this app before! This is like a live sales lead platform that hands off warm transfers as they come in, which is any salesmans dream. I can run my business and now finally have a "customer service call center" feel even though we are a newer business. GREAT WORK!

April 18, 2017

This app is sales genius. I can't say enough good things about it. My store gets a few sales per day, and this has already gotten us additional sales in just 1 week or so of use, plus creating massive good will for our store. Thank you for the app! When we get larger, we'll be looking into your enterprise plan.