Shop Secure
Shop Secure - Country Restriction, GDPR, Fraud Detection
Rating
3.7
feedback
124
chart
#1,793
All reviews
Rating Breakdown
Review RSS Feed
Nov. 20, 2023
Olá eu não quero mais esse aplicativo ele está causando horrores na minha loja, algumas pessoas do meu país não estão conseguindo acessar a loja, e eu também não consigo acessar a minha loja. Aparece um aviso que foi bloqueado pelo chop secure. Preciso que cancelem esse aplicativo quero que cancelem toddos os meus dados desse aplicativo.
Oct. 22, 2023
Signed up for the $9 plan worked for about a month, now just the dreaded 404 page, but the $9 debit from our account works fine.
Dear BULK SERUMS, We sincerely apologize for the issues you've experienced with the $9 plan. We understand how frustrating it must be to encounter a 404 page after the app was working fine for about a month. Your long-term support over the past four years is incredibly valuable to us, and we are committed to resolving this issue promptly. Please reach out to our support team at [email protected] so we can investigate and fix the problem as soon as possible. We also want to ensure that any billing discrepancies are addressed immediately. Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. Best regards, The Eggflow Team
Oct. 5, 2023
It stopped working, support doesn't respond, now I am afraid to remove it, because someone posted a review that it broke their store. Oh no! I need to remove it too, because it doesn't work and nobody responds.
Dear Bridal Store Jewelry, We sincerely apologize for the inconvenience you've experienced with Shop Secure. We're sorry to hear that the app has stopped working and that our support team hasn't been responsive. We understand your concern about removing the app due to potential issues. Please contact our support team directly at [email protected] so we can assist you with safely removing the app and resolving any issues. Your feedback is crucial, and we're committed to addressing this promptly to ensure your store's functionality and your peace of mind. Thank you for bringing this to our attention and for your patience over the past three years of using our app. We're here to help. Best regards, The Eggflow Team
Oct. 5, 2023
Once upon a time, it worked fine and they responded to a support request. Now, finding out by surprise, our website which supposedly blocked China is fully open to China. Nobody answers emails or web support requests. In addition, after removing the app, there is still a lot of code left on the website that is causing performance issues.
Dear Rhinestone Jewelry Corporation, We deeply apologize for the issues you've encountered with Shop Secure. We're sorry to hear that your website is no longer blocking China as expected and that our support has been unresponsive. Your feedback is important to us, and we regret any inconvenience caused during your almost four years of using our app. Please reach out to our support team at [email protected] so we can address these issues immediately. We are committed to resolving the problem with blocking China and ensuring that any leftover code from the app is removed to improve your website's performance. Thank you for bringing this to our attention. We value your long-term support and are dedicated to making things right. Best regards, The Eggflow Team
Sept. 15, 2023
I removed this add and its code is still showing on my store and it’s causing errors in my merchant center, etc. can’t get a response from support
Dear Highland Archive, We apologize for the inconvenience you've experienced after removing Shop Secure. It's concerning to hear that leftover code is causing errors in your merchant center and that you haven't been able to get a response from our support team. Please contact us directly at [email protected] so we can assist you in resolving these issues promptly. We are committed to ensuring that all residual code is removed and your store is functioning correctly. Thank you for bringing this to our attention and for your patience during the past two months of using our app. Best regards, The Eggflow Team
May 28, 2023
I managed to block my own IP address and don't know how to get access back. I am very frustrated with this service.
Feb. 24, 2022
The worst application I've ever used without any response from developers or any explanations. First time I had an experience like that. On the other hand was my mistake as well, trusting such a small company and helping them to get a foot in the section of apps for shopify shops
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers. After review, our Developers did check immediately and fixed this issue...
Dec. 23, 2021
App does not work. I had people in other countries try it, and they did not get blocked. in the access log, it shows them in the US, and they are not. they are not on a proxy either. their ip locally shows the correct country.
March 6, 2021
the app is not doing anything, blocked the countries, still the traffic is coming , uninsatlling, hope the remove their code from my theme.
Hi there, Thank you for your feedback. Our technicians checked the apps that you used, they don't see any errors. There might be some misunderstandings about how the app works. Thus, to learn more knowledge about the apps, please do refer to our FAQ: https://help.eggflow.com/category/frequently-asked-questions/ We hope that we will have a chance to support you if you use our apps again. Please contact us via live chat or email ( [email protected]) if you need any assistance. Have a great day! Eggflow Support Team.
April 24, 2020
It never worked. I had to constantly block IPs manually, even though their respective countries were blocked already. They blame Shopify, and the last CS rep was obnoxious. Dishonest practices. I want solutions, not excuses and attitude. This app is not working and they don't want to admit it.
April 5, 2020
app not working, no right bann or ip block...not working. I an not very happ here. Please fix this major problem
Hi there, Thank you for your feedback. Our technicians checked the apps that you used, they don't see any errors. There might be some misunderstandings about how the app works. Thus, to learn more knowledge about the apps, please do refer to our FAQ: https://help.eggflow.com/category/frequently-asked-questions/ We hope that we will have a chance to support you if you use our apps again. Please contact us via live chat or email ( [email protected]) if you need any assistance. Have a great day! Eggflow Support Team.
Aug. 7, 2021
Very bad customer service, no help at all. I’ve contacted support twice about 502 bad gateway issue which has already been 3 days. No help and no reply for 3 days now. Shows how keen they are to not assist with my current issue. I’ll be definitely disconnecting this app in the next 24 hours if resolution not received. I've installed app a little while ago, it worked first but it doesn't block IPs anymore and access logs useless also, stopped showing current date list of visitors to my store
Hi there, Thank you for your compliment. Our technicians checked your store to find out the mistake. They saw that the features are working well. So we need to know the detail more about this issue to help you. Email support sent you, please reply to us as soon as possible. Feel free to let us know if you have any problems via live chat or email ([email protected]) Have a great day! Eggflow Support Team.
Feb. 6, 2020
I installed this app to try to block spam bots currently on my website and immediately it redirected my website to a page saying my country was limited, and I could not view my own website! Not good!!
Hi there, Thank you for your feedback. We regret the app uninstalled. However, we still want to check this issue the most clearly. So we saw that you were used the Whitelist feature with the USA. When you add a country to Whitelist, then all other countries will automatically get blacklisted without using the Blacklist feature. For example, it's unnecessary to whitelist the US then blacklist Brazil, since Brazil has already been blocked once the US is whitelisted. So we wonder if there's anything confusing in setting, leading to blocking your country access. Is the USA your country? Please check your country for me on your end and let me know the result of it. Feel free to let me know if you have any other problems via our email ( [email protected]) or live chat. We hope that we will be seen you reinstalled and supported you once again. Have a nice day! Eggflow Support Team.
Oct. 20, 2019
The App doens't block IPs from other countries. I Sent a lot of messages but I didn't have return. too many ips are coming into my store at once
Hello LeBlank Luxury! We are very sorry for your experience and thank you for the feedback. At the same time, we sincerely apologize for the delay in responding to your request. We checked your issue and saw that it was working well. If you see a list of visitors to your store. That's the history the app records during store activity, it doesn't mean that the countries are still able to access the store even they are blocked. To learn more about this issue, please do refer to our FAQ: https://help.eggflow.com/article/i-blocked-a-country-but-still-get-visitors-from-that-country/ Besides, you can consider using Blacklist or Whitelist block feature. Many merchants reviewed positively about this feature. To learn more about the feature, please refer to our FAQ: https://help.eggflow.com/article/whitelist-and-blacklist-difference/ Your feedback helps us improve our products and services better. We hope that you will have more wonderful experiences next time. Again, we apologize for your experience. If there is anything else we can help with, please let us know. Please contact us via our live chat and leave your mail, we can inform you again soon or at [email protected] so we can offer our support should you need it. Good luck with your business! Eggflow Support Team
June 23, 2019
I uninstalled it but still showing everything disabled. Due to this app, google console throw errors and doesnt show website in search
Hello there! Please follow our guide here to completely remove the files: https://help.eggflow.com/article/which-files-do-i-need-to-remove-after-uninstalling-eggflow-apps-from-my-shopify-store/ If you encounter any problem, please reach us through our live chat inbox first, our support will be very happy to help you with it. Have a lovely day! - Felicia
Feb. 27, 2019
THIS APP IS HORRIBLE I DELETED IT AND MY WEBSITE IS STILL BLOCKED ! PLEASE DONT DOWNLOAD THIS !!!!!!!!!!!!!!!!!
This is an unfortunate misunderstanding. To increase performance, we have a script cache on the client for 15 minutes. After uninstalling you can Ctrl + F5 to clear the cache and check if the script still exists.
Oct. 29, 2018
Please read carefully but you should get the point....Useless App, Useless support, Even writing a review is difficult as they don't want the truth to be told!! Don't waste your time with this APP...
July 29, 2018
July 29th. I thought I would install it once more, just to see if they fixed the issues. This time I noticed they require access to each and every product's script tags. What are they doing with this VERY valuable information? Selling it to other store? I spend MANY HOURS coming up with my script tags, and there is no reason at all that an app, designed to block visitors based on their country, would need access to..well..everything they require access too. Yeah, I uninstalled it..again. June 11th review. I would rate this ZERO, but that isn't an option. So instead I will paste my email to "Support" (That's tough to type without laughing) and the response they gave. My recommendation: Go with literally any other app. My message to Support. I could have been more "clear", but surely I was understandable. Hello, I am having trouble with the country blocker app. I blocked all countries except for the U.S., which is the only country I ship to right now. I'm in Canada, but I understand that the app doesn't block administrators. I used an incognito browser to check if I would be blocked, and I wasn't. Then I opened up my VPN and set my IP to France. I opened a regular browser, and I was not blocked. Then I also tried an incognito browser, and I wasn't blocked. It is just that there is a delay after initial installation, and I need to give it some time? Support's response. Hi , The administrators of the website will not be block in any case. Can I ask why you would like to block admin of the website?