Shop
Build you brand presence and connect with customers on Shop...
Rating
4.8
feedback
5,121
chart
#35
All reviews
Rating Breakdown
Review RSS Feed
April 16, 2024
Setting the store up is too complex and can't easily be set out in an orderly fashion
March 29, 2024
customers will write reviews negative prior to receiving orders
Hey there! Thanks for sharing your concerns. We would love to understand more about the issues you're experiencing with using the Shop app. If you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a closer look at this issue to find a resolution! -Mac, Shop Support
March 12, 2024
As a new entrant to the world of Shopify, I was eager to streamline my checkout process and offer customers the convenience of Shop Pay. However, my excitement quickly turned to frustration when I discovered that I was unable to enable this feature without any explanation. What baffles me even more is that countless newcomers like myself have successfully implemented Shop Pay without issue. So, why am I being excluded? The lack of transparency and communication regarding the reasons for my rejection is incredibly disheartening. It leaves me questioning why I'm not being afforded the same opportunities as others in the Shopify community. While I understand that not all applications can be approved, the least I expect is some clarity on the matter. Without it, I'm left feeling disillusioned and at a disadvantage compared to my peers. Overall, my experience with Shop Pay has been disappointing, to say the least. I hope that Shopify can address these issues and provide equal opportunities for all its users, regardless of their tenure or experience.
Hi, there. Thanks for taking the time to leave a review. We're sorry to hear about your experiences with Shop Pay. You may have a received an email from our team containing more information about why you weren't eligible, however if not feel free to contact our support team directly and we would be happy to try our best to provide further context on why this happened: https://shopify.link/WJna. -Rick, Shopify Support
March 10, 2024
March 6, 2024
We use LockSmith for our B2B customers only. Due to this reason only and only that SHOP is not approved. Really sad.
Feb. 22, 2024
My account was suspended due to a single back charge, and regrettably, I received no prior notice of this action. Despite my repeated attempts to seek clarification and resolution, I have encountered inconsistent responses from the support team. I have reached out over five times, with each interaction yielding differing assurances, from promises of resolution to the understanding that the app would be reinstated after six months of the back charge. Now that the six-month timeframe has lapsed, I am disappointed that the app remains inactive. Furthermore, I was informed today that additional sales are necessary to reactivate the account. While I acknowledge the importance of sales, it is only possible to generate revenue with access to essential sales assistance tools
Feb. 20, 2024
I thought that I would enjoy this app to give my customer a chance to buy great products. But what I received was a lot of fruadulent orders consistently and I have even after I canceled the fraud orders to not receive charge backs. I was hit with paying the transaction fees and it was a lot. Then of course I get this notification that my shop no longer meet the requirement to use the app. Well it was your fault the fraud orders kept coming thru. This was very traumatizing and disappointing. Very Dissatisfied with this app right now.
Feb. 20, 2024
Shopify is making discrimination and threatening our company to disable our website. We are currently in discussion to solve the problem. The details will be given when the discussion ends. Sully is giving terrible customer service...
Feb. 15, 2024
Se n'est pas notre faute si de gens essaie de frauder chaque essai nous avons canceller les ventes.
Feb. 13, 2024
Does not allow me to take off my phone number!!!
Hi, There. Thank you for taking the time to leave your review. You can delete your Shop account which will remove your email and phone number from the platform. Follow this help doc for more information: https://shopify.link/KWjM. If this isn't the solution you're looking for, please contact our support team here: https://shopify.link/bmyj. -Kitana, Shopify Support
Feb. 2, 2024
I can’t use it and I don’t understand why. I can't visualize my online shop and I can't modify anything.
Hi, there! You can review the Shop Merchant Guidelines here to determine whether you're eligible to use the Shop channel: https://shopify.link/LQpL. We also have guidelines on how to customize your Shop store: https://shopify.link/N8L8. If you are still having trouble with customizing your store, please reach out to us via the Shopify Help Center so we can determine the issue and next steps to take: https://shopify.link/1w5D. -Sophia, Shopify Support
Jan. 31, 2024
I heard that others had issues with spammers emailing the living daylights out of them, and I have that issue, too. This app makes getting new page's details too easy. You have annoying spammers emailing all new shop owners. You should seriously do something about this.
Jan. 25, 2024
RUBBISH, We need an AGE App due to what we sell, But SHOP does not like Age Apps, so we cant use SHOP SIMPLE,.
Jan. 23, 2024
Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to remove certain reviews? If so, you can follow the steps outlined here (https://shopify.link/1BK7) to complete this. Alternatively, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Jan. 18, 2024
Jan. 17, 2024
Worthless App, stay a way from it
Hi, thank you for sharing your feedback and leaving a review for the Shop sales channel app. Can you share some additional information about your experience with the app? We definitely want to hear your feedback, we are always looking to improve. -Shay, Shopify Support
Jan. 17, 2024
Its been 2 weeks since I am trying to use the help desk and get a resolution for Shop being deactivated due to Chargeback more than 1%. How are we able to improve the performance if there is not grace period or time. The payments are processed through Shopify and not the third party. At first place shop accepted the payment, we ship it out and then after that due to chargeback the SHOP is deactivated with no notice or grace time. Can someone please assist with it. Thanks
Hi, there! Thank you for sharing your feedback about the Shop eligibility requirements. In order to appear in Shop, your store has to have a chargeback rate of less than 1% over the last six months. You can find more details in this help document (https://shopify.link/5vx6). If you still have questions about your store and the Shop channel, please reach out to us here (https://bit.ly/2AWw5VA) and we'd be happy to assist. - Greta, Shopify Support
Jan. 16, 2024
There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.