Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
4,856
chart
#117
All reviews
Review RSS Feed
Feb. 23, 2025
Hello, I have this message "Shop has noticed your store doesn't meet shopping requirements." And now I can't receive payments. Never had any problem before and now this? Can someone help and tell me what I need to do? I didn't even receive an email. I have no answers and there is nothing I can do on my side. Thank you
Feb. 23, 2025
something is wrong with Shop but it won't tell me what and if i want to delete this unnecessary piece of shit, my entire fucking store crashes to the fucking ground??? fuck off, Shop.
Jan. 15, 2025
As of January 1, 2025 this app will be charging sales tax on all orders, whether the item sold is taxable or not. We sell an unprepared food item, which is NOT taxable. This is considered stealing.
Dec. 14, 2024
We decided to switch to shopify from woocommerce just because of international sale. The platform is not ready to sell to different countries with different languages and different currencies. On top of that the advisors are not experienced, one of them just completely destroyed our store. The good reviews must be from a store owners with one language, one currency. We lost losts of money and time.
Dec. 9, 2024
Buongiorno, dopo 15 giorni di attesa, per la risoluzione del problema relativo alla visualizzazione del prezzi pubblicati non corretti, questa è la risposta ottenuta: Numero del ticket 52653767 Fahad S 23:42 Ciao Paolo, Grazie per la tua risposta di seguito. Comprendo completamente la tua situazione e l'ho portata anche al nostro team. Il nostro team sta lavorando per risolvere questo problema, ma a causa della natura complessa e altamente tecnica di alcuni problemi, il processo di indagine può richiedere più tempo del solito. Inoltre, il nostro team di sviluppo dà priorità ai problemi in base alla gravità e all'impatto e ciò potrebbe portare a un ulteriore ritardo nella risoluzione di un problema. Nel frattempo, se stai pensando di disabilitare l'app Shop e l'effetto sulle tue vendite è minimo, è un'opzione praticabile e può essere considerata. Direi che l'esperienza è pessima.
Using app
Over 1 year
Total reviews
4
Average rating
4.0
Dec. 3, 2024
Do not use Shopify. Save yourself a bunch of headaches and go with a different company. Top ten worst customer service ever!
Nov. 22, 2024
This company is all bot no human. They falsely accused my company of random things then I spent months getting any information that was rational because the 2 bots can't communicate. The humans were totally nice and completely misleading and time consuming for no reason. This business design is set to make you "rich quick" and spam people. They treat you like your customers, superficially with a lot of false promises. They only want you to make a buck off a toxic t-shirt. If you are a professional. Do NOT use this. They are not a professional organization by any sense of the term. If you have integrity you may not fit their guidelines.
Nov. 13, 2024
TERRIBLE! ive been open for ONE DAY, i make one sale and they deactivate your payments. Time and money wasted and ill never see profit from my sales. RUN AND GO ELSEWARE
Nov. 8, 2024
Stopped accepting payment and support has been shockingly incompetent. No explanation, no support whatsoever. Now considering alternatives to Shopify.
Oct. 24, 2024
Oct. 4, 2024
My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone. So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!! Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience. VintageArtReprints.com, My store is the only Brand which should be selling on my phone. I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!
Sept. 23, 2024
Sept. 14, 2024
it was great and receiving orders then had a refund order on a fraud. which wasn't really a chargeback and explained to them but they still have not put us back on. I mean don't get it. disappointed
July 31, 2024
Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation. J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.
July 5, 2024
Shop (a Shopify Partner) is making zero effort to establish a proper timeline of when I would be eligible for Shop store. I've managed Shop Pay transactions the right way and was told I need to keep the number of chargebacks under 1% over the past 6 months. I've had 2 chargebacks that have already been resolved as soon as I was contacted about them. However, Shop is unable to tell me what my current percentage of chargebacks is or when they would drop. I've managed Shop Pay successfully over the past months but that mistake I made when I first added Shop Pay to my store is costing me opportunities to convert customers via the Shop Pay app. I won't be able to give a positive review unless this gets resolved as I've contacted support plenty of times, but no one is able to give me tangible info. It seems they have become very complacent.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. While I can completely understand how the outcome of this may not be ideal, we wouldn't have insight to the details of your eligibility. The best thing you can do is to continue following up with our support team for more information and how to proceed: https://bit.ly/2AWw5VA. - Blair, Shopify Support
June 26, 2024
if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.
Hi, there! I'm sorry to hear about your experience. In order to use the Shop sales channel, your store needs to have a chargeback rate below 1% over the last 6 months. I recommend reviewing this help document (https://shopify.link/Vj74) on how to prevent chargebacks on your store. If you're not currently eligible to use the Shop sales channel, that doesn't necessarily affect your store overall. If you have questions about your account, please get in touch with us here (https://shopify.link/vRnL). We'd be happy to help! - Greta, Shopify Support
June 11, 2024
June 9, 2024
This app takes the liberty of re-writing my thank you pages and inserts information that is not accurate. I am not a programmer and cant figure out how to change this. I have more customers get angry with me because of this app
Hi, there. We appreciate you taking the time to share your review. We're sorry to hear you did not have an ideal experience navigating the app. Our Support team would like to further understand the issues you have mentioned. If you'd like, you can connect with our authenticated Support here (https://shopify.link/vRnL) in order for us to take a more detailed look. -Victoria, Shop Support.
May 31, 2024
I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.
Thank you for your review. Eligibility for the Shop Channel is not impacted by one order, rather, a merchant must have a chargeback rate of less than 1% spanning the last 6 months across all orders. Once you improve your rate, you will be eligible for the channel again. -Olivia, Shop Support