Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
5,949
chart
#102
All reviews
Review RSS Feed
Dec. 3, 2024
Do not use Shopify. Save yourself a bunch of headaches and go with a different company. Top ten worst customer service ever!
Nov. 22, 2024
This company is all bot no human. They falsely accused my company of random things then I spent months getting any information that was rational because the 2 bots can't communicate. The humans were totally nice and completely misleading and time consuming for no reason. This business design is set to make you "rich quick" and spam people. They treat you like your customers, superficially with a lot of false promises. They only want you to make a buck off a toxic t-shirt. If you are a professional. Do NOT use this. They are not a professional organization by any sense of the term. If you have integrity you may not fit their guidelines.
Nov. 13, 2024
TERRIBLE! ive been open for ONE DAY, i make one sale and they deactivate your payments. Time and money wasted and ill never see profit from my sales. RUN AND GO ELSEWARE
Nov. 8, 2024
Stopped accepting payment and support has been shockingly incompetent. No explanation, no support whatsoever. Now considering alternatives to Shopify.
Oct. 24, 2024
Oct. 4, 2024
My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone. So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!! Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience. VintageArtReprints.com, My store is the only Brand which should be selling on my phone. I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!
Sept. 23, 2024
Sept. 14, 2024
it was great and receiving orders then had a refund order on a fraud. which wasn't really a chargeback and explained to them but they still have not put us back on. I mean don't get it. disappointed
July 31, 2024
Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation. J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.
July 5, 2024
Shop (a Shopify Partner) is making zero effort to establish a proper timeline of when I would be eligible for Shop store. I've managed Shop Pay transactions the right way and was told I need to keep the number of chargebacks under 1% over the past 6 months. I've had 2 chargebacks that have already been resolved as soon as I was contacted about them. However, Shop is unable to tell me what my current percentage of chargebacks is or when they would drop. I've managed Shop Pay successfully over the past months but that mistake I made when I first added Shop Pay to my store is costing me opportunities to convert customers via the Shop Pay app. I won't be able to give a positive review unless this gets resolved as I've contacted support plenty of times, but no one is able to give me tangible info. It seems they have become very complacent.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. While I can completely understand how the outcome of this may not be ideal, we wouldn't have insight to the details of your eligibility. The best thing you can do is to continue following up with our support team for more information and how to proceed: https://bit.ly/2AWw5VA. - Blair, Shopify Support
June 26, 2024
if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.
Hi, there! I'm sorry to hear about your experience. In order to use the Shop sales channel, your store needs to have a chargeback rate below 1% over the last 6 months. I recommend reviewing this help document (https://shopify.link/Vj74) on how to prevent chargebacks on your store. If you're not currently eligible to use the Shop sales channel, that doesn't necessarily affect your store overall. If you have questions about your account, please get in touch with us here (https://shopify.link/vRnL). We'd be happy to help! - Greta, Shopify Support
June 11, 2024
June 9, 2024
This app takes the liberty of re-writing my thank you pages and inserts information that is not accurate. I am not a programmer and cant figure out how to change this. I have more customers get angry with me because of this app
Hi, there. We appreciate you taking the time to share your review. We're sorry to hear you did not have an ideal experience navigating the app. Our Support team would like to further understand the issues you have mentioned. If you'd like, you can connect with our authenticated Support here (https://shopify.link/vRnL) in order for us to take a more detailed look. -Victoria, Shop Support.
May 31, 2024
I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.
Thank you for your review. Eligibility for the Shop Channel is not impacted by one order, rather, a merchant must have a chargeback rate of less than 1% spanning the last 6 months across all orders. Once you improve your rate, you will be eligible for the channel again. -Olivia, Shop Support
May 30, 2024
The app is installed by default. Even if you install they leave traces of your store and products to the app and they force you to keep the app installed to remove them which makes no sense. This is what their Support said.
Hi there. Thank you for sharing your review. This app is available to eligible merchants. If you prefer to disable it's functionality, kindly head over to the Shop Channel tools in your admin and manage your settings. You can adjust settings related to Shop app discoverability, Shop Pay, Track with Shop, and Shop chat. -Mac, Shopify Support
May 11, 2024
If you get a chargeback, thats not your fault. they will disable your account
Thank you for taking the time and bringing this to our attention. While the chargeback decisions are completely handled by the financial institutions, the chargeback rate is what payment providers look at to determine whether they can support a business. The chargeback rate is based on the total number of orders and chargebacks filed against the store. If you believe there's a mistake with the disabling of your account, then please get in touch with us here: https://shopify.link/bP6A. Cheers. -Elias, Shop Support
May 5, 2024
hallo my shop channel is not working anymore, because of chargeback first of all that chargeack was not my problem because sopify said its low fraudulant order and did not notified me, secondly the shop channel is my main orders generator meaning i have 100% of my orders from shop and you suddenly yestarday without notifing me deleted me from shop channel meaning you ruined my whole business, what should i do, then return all my money!!!
Hi, there. Thank you for leaving a review. We'd be happy to take a look into this with you. For more help please reach out to our support team through the Help Center: https://shopify.link/vRnL. This guide on managing chargebacks can help in the meantime as well: https://shopify.link/mYn8. -Erin, Shopify Support
April 25, 2024
the Most PISSSSS POOR App/Website Shopify used to be easy, seamless & now its prone to Fraud, Hackers & its a bloated, unease, expensive site with no Help, you have to fight with Bots to get the App to work. And integrate it in. Forget it.
Hi, there! Thanks for your feedback, and I'm sorry to hear about your experience. We would be happy to assist you with any issues you're having with your store. Please reach out here (https://shopify.link/vRnL). We're available 24/7 to assist you! - Greta, Shopify Support