Shop

it wants $550 per customer. no way in hell we have margins likes those.

useless! interfering weirdly with other apps!

Worst platform of all!!! Too expensive to maintain also when you pause your site instead of payimg $9 they oblige you to pay full price and even twice the price for activation!! This is total SCAM! I"LL NEVER RETURN AGAIN , doesn't deserve even one star

This entire experience has been a complete failure of support and a major disappointment. As a seller and boutique owner, I have wasted significant time attempting to use this app. The most frustrating part is the absolute lack of assistance: Shopify Support cannot provide answers (despite creating the product), and the app's support channels offer no resolution. The inability to get clear guidance is unacceptable and renders this application unusable for business owners. This product is a joke, and I strongly advise against using it.

Doesnt works in India

This app is not user friendly. I only can speak with a rep if I have a higher paying plan whis is insane do better. taking people money but, using AI is just lazy and being cheap.

It will double post reviews for products in a bundle even though it's the same product

If I could rate this company 0 stars I would. I purchased the shopify chip and card reader WITH DOCK from their website and due to their false advertisement ONLY RECIEVED THE DOCK!!!!!!! So i ordered the chip reader seperate and paid for expedited shipping… and guess what they false advertised that as well. I did not receive my chip reader in 2-3 business days. I called support and they assured me it was because i ordered it on a saturday so i gave them the benefit of the doubt. They supposedly sped up my shipment again so i would have next day shipping and AGAIN i did not receive it. I called again very upset this time since i got a notification my device was in kentucky BARELY!!! And they assured me that it was “possible” for a refund but they could not assure me… Keep in mind that i only wanted refund for the expedited shipping and did not receive anything. They told me there is 1-2 day processing which once again false advertisement. Anyway if there was a 1-2 day processing you should take 1-2 days to charge me because THAT you guys are QUICK to do! Beyond frustrated and dissapointed because i still have my subscription with shopify for the card reader and i haven’t even received it .

It may be because this company's corporate office is located in Canada, but if you are in the United States and a merchant, they DO NOT respond to your requests for help. We have been with them for about a year, and it has been one problem after another. They keep taking payment for their services, but WILL NOT respond to chat or support tickets. And forget about talking to them on the phone. That's impossible. Would not recommend this system for your point of sale system.

All this app does is LIE straight to your face. DO NOT RUN ADS WITH SHOP. They claim that the maximum customer acquisition cost is the maximum sum that will be taken, but it's never dynamic, they will keep taking AS MUCH AS THEY CAN FROM YOU. Advertising with Shop has led us to losses in the triple digits, simply because they claim that the customer acquisition will be the maximum, but they never say it will be a flat fee of what you indicate to all orders.

my experience has been horrible, first some how hackers got into my in and posted over the web I made several attempts to talk to customer service only to get a sentence from a chat bot the 3 weeks ago bye and I found out my check out is not working and had not been since day one I was told is was shop that was blocking people from being able to check out and I still got no help,then I started having dns problems up until today when I had sent multiple messages saying some thing was wrong but I was told my status page was green so its fine,then today after finding more of my information only on this site that I put on 2 days ago did I decide some else. so I go to zendrop to get help with the site I pay for and when I get back to my page that I'm on thin ice now well 2 hours later I'm not in compliance with shop but I have been for months and nothing has changed, and this is keeping it clean I literally was told I had to fix the problem even though I pay for a working product I never recieved

I wouldn’t say customer service was unresponsive — the support staff did reply and acknowledged the issue. However, it was beyond their scope, so they escalated it. That’s when the waiting began. When you run an online store 24/7, timely resolution is critical. Delays can really disrupt operations.

Très déçu par cette application. Elle n’a pas fonctionné comme prévu, a ralenti ma boutique et le support client est inexistant. Je ne recommande pas, surtout si vous débutez sur Shopify.

Disgusting service! I do not recommend! It looks attractive, but they cheat with payments. I set up payments "same day" in this service, but I was deceived twice and made to wait almost 7 days. I had to go back to another financial provider. I repeat, I do not recommend it at all!

I have contacted support for over 6 months and i am still not able to get my account back- they emailed me saying im good to use the account and we are approved but noting has changed in the backend. Everytime i talk to an agent they tell me they will get it fixed in 48 hours, but noting is being done.... I am honestly very surprised that SHOP PAY is this bad with support... its honestly very disappointing...

Shop is an app that promises a lot and delivers next to nothing. The app delivers about 0.1% of monthly sales. Customer support from Shopify is non-existent.