All reviews

Rating Breakdown

  • 5
    80% (271 ratings)
  • 4
    7% (23 ratings)
  • 3
    5% (17 ratings)
  • 2
    1% (3 ratings)
  • 1
    7% (24 ratings)
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5 / 5 Share

Aug. 11, 2021

As a Shopify Store Owner who is dropshipping and looking to scale, we simply could not run our business without Dropified. Comparing alternatives such as time consuming staff processing that is prone to error & human interpretation, the relatively small fee of Dropified is easily justified with a saving on staff & overheads. Can highly recommend the Dropified app software, you will thank me for it later. Kind regards, Sharnee

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Sharnee, we look forward to helping you automate your business well into the future!

1 / 5 Share

July 6, 2021

I Migrated from Shopmaster and this was the first app I tried, and what I can say after 3 months of utilization is that Shopmaster was way better and way cheaper. it is hard to rely on this app to manage your business and I will look for another app.

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thanks for taking the time to leave us a review. And I'm sorry to hear that your experience hasn't been great. Have you reached out to the Dropified Customer Success team to help address your concerns? You can reach us at anytime via email at [email protected] or Live Chat! We're looking forward to hearing from you 😎

1 / 5 Share

May 25, 2021

Beware! Absolutely painful and frustrating experience with a bunch of lies from the developer every day. We migrated from ShopMaster to Dropified on a commitment that they would import and map all products. 14 days have passed and all they have given us is false information and commitments. Would certainly not recommend this app as this has been our worst experience with any Shopify app by-far. An UPDATE: The app was installed on April 13, 2021 and till date, May 18, 2021, the developer has not been able to fix the issue. What makes it worst is the fact that the developer is charging us the subscription fee while we loose revenue and customers due to their fault and a letter to the CEO has not fetched any results so far. UPDATE on 25 May 2021: Given the flawed app and the incompetent staff, we finally decided to cancel the subscription and remove the app. Well to our surprise, the app doesn’t even allow you to cancel the subscription and keeps on fleecing you. We had to write to Shopify to get rid of this app.

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Hello , Thank you for addressing your concern regarding the platform and your transition from ShopMaster. Before the ShopMaster platform shutdown, we did not have a seamless transfer of stores, products or accounts from that platform. As merchants began the transition over to Dropified, we began working on it to provide a solution to them, in a challenging time as best as possible. We are continuing to work on improving this process, simply out of a recent demand and we apologize for the hiccups that come with that learning curve - it is not something that was publicly partnered on or offered previously. In any case, we will continue to work on this resolution for you and with you. You and all of our customers can be confident that our customer success and development teams, will continue to strive for a solution and do not want to leave you in a state without an outcome. Thank you for understanding and this is being worked on currently!

5 / 5 Share

April 21, 2021

using this app and its ok but have some sync issues with ebay when trying to update tracking , they are working hard on it now

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for the feedback. It looks like we have a conversation that stopped getting responses from you for some reason. Please contact the Dropified Support team and continue to communicate with us regarding any issues that you are having with the app, and we'll be sure to investigate it!

5 / 5 Share

April 1, 2021

Excellent brand, amazing company, 1 of a kind for sure. support is top-notch and the product is legit, they are #1 app in all of shopify/

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2021

I signed up for the Private Label plan last year, and have been really happy with the options I have to create and distribute my own brand without high overhead or the need to find/negotiate with vendors for things like supplements. Customer service is very responsive when I run into issues or even just have general questions about the process. Overall I've been very pleased with my experience using Dropified in general, as well as their premium Private Label services.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2021

I have been using this app for over a year now. I especially love how simple the order automation/product importing are despite the bugs (which happens in all other software sometimes). Customer Support is superb. I have used other apps in the past but nothing beats what Dropified can do! I just wish that Dropified would at least have Amazon added to your list of Order fulfillment automation store. It would be great if that happens!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 18, 2021

Although I am fairly new to Shopify and Dropified, so far I really like Dropified. I like this app because it offers more stores I can add products from. For example, I use AliExpress and eBay a lot and Oberlo does not have eBay as an option. That's the only reason I use Dropified. What I do not like is the 8% fee. I did not find this out until after I had a few orders placed. If business owners are paying $17 a month to use Dropified, that should be all we have to pay!!! I will continue to use Dropified for now until I find another app with no fees but have the stores I like to use.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

1 / 5 Share

Feb. 17, 2021

I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!

Using app

2 days

Total reviews

5

Average rating

3.2

Developer Reply

Hi Stephanie, It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there. We did see your multiple emails from that other account and have responded there. The subscription on that other account is cancelled now, so you won't receive anymore billing emails. Hope that makes sense. Please contact our Support team via Live Chat or email if you need further support with this. [email protected]

2 / 5 Share

Feb. 11, 2021

Like others have said, they suddenly changed their pricing where they made it under the guise of a cheaper monthly plan, but said plan now takes 8% of every sale/ order using their automation, which adds up and gets VERY EXPENSIVE very quickly and eats up a lot of your profit margin!!! And we did the maths. Even on our smallest store, in January 2021 (mind you, the slowest month of the year after holiday shopping... so not much orders) where before it would've been $47 for the monthly plan, it was $99.03 when all those 8% fees added up. And what's disgusted us the most is the fact that the did all this with no notice - no email, no blog post, no chat notification, NOTHING! We only managed to realize all the fee's and charges about a month and some in after they sneakily made the change, and had to contact support just to figure out what's going on. Support had the audacity to say they "didn't bother with notifying users and just grandfathered people onto the new plan" with this 8% fee. And 8% for order automation your competitors are doing for free (well no fee cuts)? Already in the process of migrating to a new app. Dropified was one of the best for years, but guess it's time to move on.

Using app

Over 3 years

Total reviews

3

Average rating

4.0

Developer Reply

Hi Trius, Thanks for the feedback, although - it seems there may have been some misunderstanding. We sent you a message regarding this in your account. We do strive to be the best and will continue to work on improving the product and service. We're also working on some more new and very exciting things to come, so make sure to stay connected with us!

5 / 5 Share

Feb. 7, 2021

This is an awesome app and so easy to use. Thank you Dropified you have changed my life. Thank you again

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2021

Fast response time. so far i am building store can not comment on shipping process, but platform is easy to use and so far good

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

Great service. Thus far, they have been very supportive of me and my business and have helped with every question, and helped me launch successfully.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

Happy with the service that Dropified provides. They have been a tremendous time-saver in locating US dropshippers and make the process seamless.

Using app

About 2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 2, 2021

This app was the best in its niche. However, before the plans were $47 a month for a builder plan, but they have changed it to import plans which is only $17 a month but an 8% per product price fee. So if you are serious about a big dropshipping business and spend a lot on aliexpress per month like I do, then this app is VERY VERY expensive. My two stores that currently have the old builder plan cost me $47 a month, with this new plan style I would be paying $800 per store a month. For my new stores, I can no longer use dropified. Extremely disappointed to say the least, pure greed.

Using app

44 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thanks for the feedback regarding our new plans and pricing. Yes, we did update the plans to lower the cost entry to barrier for newer, less experienced store owners and make it easier for them to get into the dropshipping space. However, the new Import plan does have a fulfillment fee to help offset the cost of maintaining these accounts at such a low monthly subscription charge. For more experienced dropshippers, we also released a new Black plan that includes all features of Dropified with no fulfillment fees, and it sounds like you will fall under this category. You can see the plans, features and prices on our website here www.dropified.com/pricing We definitely want to make sure that you will have a positive experience with Dropified. Please reach out to the team via Live Chat or email, and we'll be there to help!

5 / 5 Share

Jan. 15, 2021

I am new to dropshipping and I find your Dropshipping 101 very useful. It gives detailed training on all functionalities of the app as well as insights on the dropshipping business. Totally recommend!

Using app

11 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 2, 2021

very bad app they charge me $17 in the trail period please refund my money !!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Shopify accounts are allowed to have 1 free app trial period per store, and it appears you may have been charged on your Shopify invoice as you have already had a free trial period of Dropified for this store back in 2018. However, please contact us via Live Chat or email, and we can assist you with an appropriate refund. [email protected]

1 / 5 Share

Dec. 29, 2020

ABSOLUTELY NOT. We've used Dropified for years and loved it, but all of a sudden we'd have to give up 8% of product costs without notice. Terrible service found a better app already and are switching. NOT WORTH IT.

Using app

Almost 4 years

Total reviews

6

Average rating

3.8

Developer Reply

Hi there, Thanks for the feedback regarding the fulfillment fee. It looks like you recently downgraded to a plan that charges fulfillment fees on orders that are auto fulfilled through Dropified. Please get in touch with us via Live Chat or email, and we can work on getting this sorted out for you 👍

5 / 5 Share

Dec. 29, 2020

Of course, I will give 5 stars because it does the job perfectly and don't understand why people moaning about it. This is the best app for integration and also getting products from all over the world. I love it. Keep it up, guys. Well done. Thank you.

Using app

About 1 month

Total reviews

7

Average rating

5.0

1 / 5 Share

Dec. 22, 2020

If you are curious about this app watch a youtube video about but do not install until you have method to make it work for you! Oberlo is a way better platform! This platform is all over the place and lacks basic customer service! The app was not helpful to my store. This app needs a lot of work they really should make cancel the subscription an easy process. All they had as an option was to pause the subrition which would cost $12 a month. Clearly all they want is your money! There help center said as long as I delete the app then I will not be charged! I find that hard to believe because they also say if you do get charged i will need to contact them to get it resolved. Sounds like they are praying to trap someone who doesn't pay attention to there month charges. Why not just make the cancelation process a one click of a button process. All I'm saying is I better not get charged from this platform.

Using app

14 days

Total reviews

2

Average rating

1.0

Developer Reply

Hi Musonda, Thanks for your feedback and apologies for any confusion. I'm sorry to hear that you found Dropified app and service lacking. I see that you reached out to our support team via Live Chat regarding cancellation during your free trial period and were given exact instructions on how to cancel. As with any app installed from the Shopify App Store, you can simply uninstall the app from your Shopify admin > Apps page to cancel the recurring app charge in Shopify. However, if you do get a charge on your Shopify invoice, it is likely because the trial period expired. In such cases, you can simply reach out to Shopify support to request for any possible refund since the charge is billed by Shopify. It really is as simple as that! :) As for your reason for cancellation -- we'd love to work with you to help determine how Dropified can be an asset to your business or otherwise properly cancel the subscription for you. Please reach out to our support team via email or chat, and we'll be there to help! [email protected]